SNOMED
2025-11-11 09:30 - 12:30 (Europe/London)
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.
The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of the coding in the practice, which in turn will improve safety, audit, QOF and quality.

AIMS

To examine the reasons for coding

Introducing Snomed Concepts

Explaining how concepts can be used to increase accuracy.

To explain searching techniques for coding

To develop an understanding of common coding errors and how to make good

Showing how common Read terms map into Snomed

Snomed search browsers

To concentrate on improving data quality by correct coding

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)

Pen/Paper

Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
By signing up you agree for your information to be stored and shared by the Training hub, with the Training Provider and with NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Essential Care Navigation (Non clinical staff)
2025-11-12 13:30 - 16:30
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.
OVERVIEW
With the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour.
This Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs.
AIMS

What is care navigation?

Why is care navigation essential in taking primary care forward?

Recognising the care navigation we are already doing.

Understanding that signposting is not triage

Tips to ensure that patients have confidence in the process

Supporting patients who are reluctant to not see a GP

Managing aggression and frustration

Minimising abuse

Developing self-confidence in the role

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)

Pen/Paper

Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.

2025-11-20 09:00 - 10:30
As a Manager, or an Assistant Manager who aspires to become a Practice Manager, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part in a facilitated conversation.

Each group of 12 will be offered 4 sessions. Each session is 1 ½ hours in length. After each session they will be sent a write up of the sessions and anything relevant handouts as discussed in the session. If they cannot attend a session they will still get all of the handouts and write ups as they are part of the group. It is an interactive session- they must attend with a working camera and microphone as this is mentorship- so they will be talking and interacting. Everything discussed is confidential within the sessions.

We are putting on 4 sessions. You must sign up to all 4 sessions even if unable to attend all – simply select the date from the drop down box.
Please do not share this link with anyone as all participants must be approved

SESSIONS
1) Wednesday 22nd October, 9.00am: Juggling time:
This session will look at juggling our time to complete everything – delegation and ways to manage time in the management role. Please bring with you your stories and areas that you want to discuss.

2) Wednesday 5th November, 9.00am: Finance:
This session works through finance questions that you have – from understanding your GMS statement to how to make the surgery more profitable. Please bring your questions and discussion topics with you.

3) Thursday 20th November, 2.00pm: HR situations for discussion:
This session is a safe space to come with all of the questions that you have on HR – from partnership issues to staff disciplinary and grievances. Please bring your questions and discussion topics with you.

4) Friday 28th November, 2.00pm: Resilience :
This session works through managers trying to remain resilient in challenging times – hints and tips. Please bring your questions and discussion topics with you.
Although the headline subjects are in place- the mentees are able to ask burning questions if they have had a difficult situation that week etc.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider and NHSE, for the delivery of this training, monitoring, reporting and certification purposes only.

Group 5 - Mentor Session 3
2025-11-20 14:00 - 15:30
As a Manager, or an Assistant Manager who aspires to become a Practice Manager, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part in a facilitated conversation.

Each group of 12 will be offered 4 sessions. Each session is 1 ½ hours in length. After each session they will be sent a write up of the sessions and anything relevant handouts as discussed in the session. If they cannot attend a session they will still get all of the handouts and write ups as they are part of the group. It is an interactive session- they must attend with a working camera and microphone as this is mentorship- so they will be talking and interacting. Everything discussed is confidential within the sessions.

We are putting on 4 sessions. You must sign up to all 4 sessions even if unable to attend all – simply select the date from the drop down box.

Group Mentoring for Managers Cohort 5
2025-11-20 14:00 - 15:30
As a Manager, or an Assistant Manager who aspires to become a Practice Manager, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part in a facilitated conversation.

Each group of 12 will be offered 4 sessions. Each session is 1 ½ hours in length. After each session they will be sent a write up of the sessions and anything relevant handouts as discussed in the session. If they cannot attend a session they will still get all of the handouts and write ups as they are part of the group. It is an interactive session- they must attend with a working camera and microphone as this is mentorship- so they will be talking and interacting. Everything discussed is confidential within the sessions.
We are putting on 4 sessions. You must sign up to all 4 sessions even if unable to attend all – simply select the date from the drop down box.Please do not share this link with anyone as all participants must be approved

SESSIONS
1) Wednesday 22nd October, 9.00am: Juggling time:
This session will look at juggling our time to complete everything – delegation and ways to manage time in the management role. Please bring with you your stories and areas that you want to discuss.
2) Wednesday 5th November, 9.00am: Finance:
This session works through finance questions that you have – from understanding your GMS statement to how to make the surgery more profitable. Please bring your questions and discussion topics with you.
3) Thursday 20th November, 2.00pm: HR situations for discussion:
This session is a safe space to come with all of the questions that you have on HR – from partnership issues to staff disciplinary and grievances. Please bring your questions and discussion topics with you.
4) Friday 28th November, 2.00pm: Resilience :
This session works through managers trying to remain resilient in challenging times – hints and tips. Please bring your questions and discussion topics with you.
Although the headline subjects are in place- the mentees are able to ask burning questions if they have had a difficult situation that week etc.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider and NHSE, for the delivery of this training, monitoring, reporting and certification purposes only.

Group 5 - Mentor Session 4
2025-11-28 14:00 - 15:30

Group Mentoring for Managers Cohort 5
2025-11-28 14:00 - 15:30

Speaking with people who have English as a second language
2025-12-02 13:00 - 15:00
Places are limited. If you cannot attend this training, please ensure you have cancelled your place so that others can book on.
OVERVIEW
Aimed at helping staff talk to patients/clients who don’t speak English as a first language. It gives tips on communicating face to face, on the phone and in writing.
WHO SHOULD ATTEND?
All Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)

Pen/Paper

Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
1 hour (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.

Chaperoning
2025-12-03 09:30 - 12:30, 2026-01-14 09:30 - 12:30
OVERVIEW
The course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in which circumstances.
We then go on to examine the roles and responsibilities of chaperones, including developing their knowledge as to an extended definition of intimate examinations, where to stand, what to say and do.
We also discuss what information should be reported after a chaperoning consultation and their role in the event of a complaint being made.
AIMS

Clarifying definitions

The concept of ‘intimacy’

Roles and responsibilities of the partners and the chaperone

What the chaperone should be looking for whilst present

Issues of consent: when and how it should be gained

Risk areas in conducting intimate examinations

Challenges to the gmcs ‘same sex chaperone’ guidance,

The themes to be addressed in a practice chaperone policy

Reporting concerns

Providing a chaperoning policy

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)

Pen/Paper

Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
By signing up you agree for your information to be stored and shared by the Training hub, with the Training Provider and with NHSE and ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

Essential Care Navigation
2025-12-10 09:30 - 12:30

Group Mentoring for Managers - Cohort 6
2026-01-15 11:30 - 13:00
As a Manager, or an Assistant Manager who aspires to become a Practice Manager, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part in a facilitated conversation.

Each group of 12 will be offered 4 sessions. Each session is 1 ½ hours in length. After each session they will be sent a write up of the sessions and anything relevant handouts as discussed in the session. If they cannot attend a session they will still get all of the handouts and write ups as they are part of the group. It is an interactive session- they must attend with a working camera and microphone as this is mentorship- so they will be talking and interacting. Everything discussed is confidential within the sessions.
We are putting on 4 sessions. You must sign up to all 4 sessions even if unable to attend all – simply select the date from the drop down box.Please do not share this link with anyone as all participants must be approved

SESSIONS
1) Thursday 15th January 11.30am -1.00pm Juggling time:
This session will look at juggling our time to complete everything – delegation and ways to manage time in the management role. Please bring with you your stories and areas that you want to discuss.
2) Wednesday 28th January 11.30am-1.00pm Finance:
This session works through finance questions that you have – from understanding your GMS statement to how to make the surgery more profitable. Please bring your questions and discussion topics with you.
3) Thursday 12th February 9.30am -11.00am HR situations for discussion:
This session is a safe space to come with all of the questions that you have on HR – from partnership issues to staff disciplinary and grievances. Please bring your questions and discussion topics with you.
4) Tuesday 24th February 12 noon- 1.30pm Resilience :
This session works through managers trying to remain resilient in challenging times – hints and tips. Please bring your questions and discussion topics with you.
Although the headline subjects are in place- the mentees are able to ask burning questions if they have had a difficult situation that week etc.

Chaperoning in Primary Care
2026-01-27 09:30 - 12:30, 2026-03-25 09:30 - 12:30
This online Primary Care Chaperone course is designed for non-clinical staff who may be asked to act as chaperones and require formal training in intimate examinations.

GMC and CQC Aligned: This course meets strict standards set by the General Medical Council and Care Quality Commission, ensuring you receive training that complies fully with healthcare regulations.
Culturally Sensitive: We raise awareness of cultural diversity so chaperones can ensure all patients feel safe and respected, regardless of background or identity.
Interactive and Engaging: Delivered over three hours, our training encourages conversation, questions, and sharing of real-life examples.
Focused on Primary Care Settings: Unlike generic chaperone courses, ours is specifically tailored for general practice staff.
In-Depth Understanding of Intimate Examinations: Learn to appreciate each patient’s unique preferences and vulnerabilities, and become aware of unconscious biases that may affect patient comfort.
Safeguarding and Reporting: Understand your role in safeguarding and how to report any concerns or complaints raised before, during, or after the examination.

Group Mentoring for Managers Cohort 6
2026-01-28 11:30 - 13:00, 2026-02-24 12:00 - 13:30
As a Manager, or an Assistant Manager who aspires to become a Practice Manager, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part in a facilitated conversation.

Each group of 12 will be offered 4 sessions. Each session is 1 ½ hours in length. After each session they will be sent a write up of the sessions and anything relevant handouts as discussed in the session. If they cannot attend a session they will still get all of the handouts and write ups as they are part of the group. It is an interactive session- they must attend with a working camera and microphone as this is mentorship- so they will be talking and interacting. Everything discussed is confidential within the sessions.

We are putting on 4 sessions. You must sign up to all 4 sessions even if unable to attend all – simply select the date from the drop down box.
Please do not share this link with anyone as all participants must be approved

SESSIONS
1) Thursday 15th January 11.30am -1.00pm Juggling time:
This session will look at juggling our time to complete everything – delegation and ways to manage time in the management role. Please bring with you your stories and areas that you want to discuss.

2) Wednesday 28th January 11.30am-1.00pm Finance:
This session works through finance questions that you have – from understanding your GMS statement to how to make the surgery more profitable. Please bring your questions and discussion topics with you.

3) Thursday 12th February 9.30am -11.00am HR situations for discussion:
This session is a safe space to come with all of the questions that you have on HR – from partnership issues to staff disciplinary and grievances. Please bring your questions and discussion topics with you.

4) Tuesday 24th February 12 noon- 1.30pm Resilience :
This session works through managers trying to remain resilient in challenging times – hints and tips. Please bring your questions and discussion topics with you.
Although the headline subjects are in place- the mentees are able to ask burning questions if they have had a difficult situation that week etc.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider and NHSE, for the delivery of this training, monitoring, reporting and certification purposes only.

Understanding Bloods
2026-02-06 09:30 - 12:30
COURSE OVERVIEW:
In the dynamic landscape of healthcare, an understanding of blood tests is invaluable for non-clinicians. This course equips participants with the knowledge to navigate the complexities of blood tests, fostering confidence and competence in interpreting results.
MEDICAL NECESSITY:
Participants will delve into the medical reasons behind various blood tests, exploring the diagnostic and monitoring purposes they serve. Understanding the rationale for specific tests empowers non-clinicians to appreciate the role of blood work in uncovering and managing a range of health conditions. From routine screenings to targeted assessments, the course elucidates the diversity of tests employed in primary care.
THERAPEUTIC RANGES:
A crucial aspect of the course is the exploration of therapeutic ranges. Participants will gain insights into the optimal levels of various blood components and the implications of deviations from these norms. Understanding therapeutic ranges is fundamental to recognizing when intervention or further investigation is warranted, ensuring timely and effective patient care.
PRACTICAL APPLICATIONS:
The course goes beyond theoretical knowledge, incorporating real-world case studies and scenarios. Participants engage in practical exercises, simulating the analysis of diverse blood test results. This hands-on approach enhances their ability to apply theoretical concepts to actual clinical situations.
OUTCOME:
Upon completion, participants emerge with a heightened proficiency in understanding blood tests and results. This newfound expertise enables non-clinicians to contribute effectively to the collaborative healthcare environment, ensuring optimal patient outcomes.
AIMS

Clarification of terminology
Understanding blood components
Medical reasons behind the blood tests
Why the blood tests are important

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)

Pen/Paper

Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
By signing up you agree for your information to be stored and shared by the Training hub, with the Training Provider and with NHSE and ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

Note Summarising
2026-02-10 13:30 - 16:30
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.
OVERVIEW
The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of summarising in the practice, which in turn will improve safety, audit, QOF and quality.
WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)

Pen/Paper

Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
By signing up you agree for your information to be stored and shared by the Training hub, with the Training Provider and with NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Year end 25.26 Masterclass (Non-clinical for managerial staff)
2026-02-11 09:00 - 10:00, 2026-03-06 14:00 - 15:00
This 60 minute session gives an overview of year end requirements- and includes handy checklist template handouts and getting through QOF guidance.

Group Mentoring for Managers Cohort 6
2026-02-12 09:30 - 11:00
As a Manager, or an Assistant Manager who aspires to become a Practice Manager, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part in a facilitated conversation.

Each group of 12 will be offered 4 sessions. Each session is 1 ½ hours in length. After each session they will be sent a write up of the sessions and anything relevant handouts as discussed in the session. If they cannot attend a session they will still get all of the handouts and write ups as they are part of the group. It is an interactive session- they must attend with a working camera and microphone as this is mentorship- so they will be talking and interacting. Everything discussed is confidential within the sessions.
We are putting on 4 sessions. You must sign up to all 4 sessions even if unable to attend all – simply select the date from the drop down box.Please do not share this link with anyone as all participants must be approved

SESSIONS
1) Thursday 15th January 11.30am -1.00pm Juggling time:
This session will look at juggling our time to complete everything – delegation and ways to manage time in the management role. Please bring with you your stories and areas that you want to discuss.
2) Wednesday 28th January 11.30am-1.00pm Finance:
This session works through finance questions that you have – from understanding your GMS statement to how to make the surgery more profitable. Please bring your questions and discussion topics with you.
3) Thursday 12th February 9.30am -11.00am HR situations for discussion:
This session is a safe space to come with all of the questions that you have on HR – from partnership issues to staff disciplinary and grievances. Please bring your questions and discussion topics with you.
4) Tuesday 24th February 12 noon- 1.30pm Resilience :
This session works through managers trying to remain resilient in challenging times – hints and tips. Please bring your questions and discussion topics with you.
Although the headline subjects are in place- the mentees are able to ask burning questions if they have had a difficult situation that week etc.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider and NHSE, for the delivery of this training, monitoring, reporting and certification purposes only.

Note Summarising
2026-03-04 13:00 - 16:00
This course is specifically designed to meet the unique needs of general practice primary care staff, equipping you with the essential skills and techniques needed to accurately and effectively summarise patient notes.

About this course:

Primary Care Focused Training: Our course is specifically designed to meet the unique needs of general practice primary care staff, equipping you with the essential skills and techniques needed to accurately and effectively summarise patient notes.

Practical Primary Care Tips: Gain practical insights into the art of note summarising. Our expert-led training will give you the confidence, knowledge, and skills to extract critical information, ensuring your summaries are concise, accurate, and aligned with the needs of primary care professionals.

Note Summariser Certification: Stay on top of your CPD (Continuing Professional Development) with our certified note summarising course, designed to ensure that you maintain your professional development and meet training requirements.

Tried and Tested Summarising Protocol: Ensure consistent summarising across your entire team by using the Striding Edge Summarising Template, developed to standardise and streamline your note-taking process.

Bespoke Content: We offer plenty of opportunities for delegates to ask their personal queries, ensuring everyone leaves with their questions answered and feeling confident in their summarising abilities.

Suitable for All Clinical Systems: Our note summarising training is suitable for users of all major clinical systems, including EMIS, Vision, and Systm1. No matter what system you use, our training is adaptable to your needs.

Note Summarising Key Aims

What should be summarised?
What can be omitted?
When is active/past used?
When is significant/major/code 1 used?
Summarising sensitive data
Summarising family records
Summarising protocol provided.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
PLEASE NOTE: Resources are only available to attendees. Please ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you have any additional needs or requirements to attend this session, please contact us at mbpcc.lscthub@nhs.net.
By signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider, NHSE and NHS ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

Excellent Customer Care
2026-03-04 13:30 - 16:30, 2026-03-11 14:00 - 17:00
For Admin and Clerical Staff working in Lancashire and South Cumbria General Practice. The course dives into the art of delivering exceptional client experiences, focusing on creating a culture of empathy, efficiency, and professionalism.
Course Aims:

Defining excellent customer care
Why first impressions are so critical
Understanding why people demand and don’t ask
Understand why we feel challenged by ‘unreasonable’ expectations
How empathy affects our reactions and how to become more empathetic in challenging conversations
Creating more effective team approaches to dealing with challenging behaviours
Managing anger and complaints more effectively.
Managing queues more effectively
Reducing abuse on the phone

Defining Excellent Customer Care: The course begins by defining what truly constitutes excellent customer care, emphasising its profound impact on client satisfaction and the overall service quality. Participants will gain essential insights into the critical role of first impressions, understanding that initial interactions play a vital role in setting the tone for positive and lasting experiences.
Understanding Client Expectations: Participants will explore the nuances of personal demands, even those unspoken, and learn how to anticipate patient needs. We focus on the psychological aspects that shape patient expectations, enabling staff to proactively address and exceed these needs to ensure high patient satisfaction.
Managing Unreasonable Expectations: Handling unreasonable expectations can be challenging. This course equips participants with practical tools for navigating such situations with empathy and professionalism. By understanding the importance of empathetic communication, staff will be able to foster more compassionate and effective interactions, even in difficult conversations, strengthening patient relationships.
Team Approaches to Challenging Behaviour: The course covers how to build an effective team approach for dealing with challenging behaviours. Anger management techniques and effective complaint resolution are addressed, ensuring that participants can turn potential conflicts into opportunities for service improvement and a more positive patient experience.
Queue Management and Service Efficiency: Efficient queue management is a key practical element of excellent customer care. Participants will learn strategies to reduce wait times and improve overall service efficiency, directly contributing to higher client satisfaction.
Reducing Phone Abuse and Ensuring Respectful Communication: The course also focuses on managing phone abuse and promoting professional, respectful communication during telephone interactions, ensuring that all communication, whether in person or on the phone, maintains the same high standard of care.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
PLEASE NOTE: Resources are only available to attendees. Please ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you have any additional needs or requirements to attend this session, please contact us at mbpcc.lscthub@nhs.net.
By signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider, NHSE and NHS ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

Essential Care Navigation
2026-03-18 13:30 - 16:30
In this course, you’ll explore the Essential Care Navigation programme designed to equip healthcare professionals with the skills to navigate the complexities of patient care in primary care settings.

About this course:

What is care navigation, triage and signposting?
Effectively open a care navigation conversation and retain control about its direction
Focusing on what you can offer and not worrying about what you can’t
Make the patient feel heard without allowing the patient the opportunity to dictate their solution
Ask insightful questions to elicit the essential information to navigate accurately
Use language carefully to make the patient feel understood and heard
Manage different types of patient responses and attitudes
Creating rapport (both on the phone and F2F)
Managing different types of patient responses (oversharing, embarrassment, anger, communication barriers)
Interrupting and closing off conversations.
Understand more about ARRS.

Learn More About NHS Care Navigation:
To gain a deeper understanding of NHS Care Navigation, we recommend reading the BMA guideline for an in-depth perspective.

In today’s evolving healthcare environment, effective care navigation is crucial for delivering seamless patient experiences. Our Care Navigation Training course focuses on empowering healthcare professionals with the knowledge and tools to excel in GP care navigation.

Essential Care Navigation in Primary Care:
Gain valuable insights into the fundamental principles of care navigation within general practice. Learn the art of starting conversations effectively, asking insightful questions, and maintaining control from the outset. This foundational training ensures you can offer high-quality support to patients navigating the healthcare system.

GP Care Navigation Skills:
Explore the specific nuances of GP care navigation, a core element of patient-centred care. Understand how to guide patients through the healthcare system and connect them with essential services, including ARRS roles (Additional Roles Reimbursement Scheme). Learn to support patients in accessing the full spectrum of primary care services to enhance their care.

Communication Excellence in Care Navigation:
Master the key communication skills essential for managing both phone and face-to-face care navigation conversations. Stay in control of discussions, ensuring that the patient feels respected, heard, and understood. Use the right language to minimize anger and confrontation, making patients more accepting of care navigation options and reducing the likelihood of challenging situations.

Utilising Technology in Care Navigation:
Get an overview of the care navigation software used in primary care settings to streamline processes and enhance the patient experience.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
PLEASE NOTE: Resources are only available to attendees. Please ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you have any additional needs or requirements to attend this session, please contact us at mbpcc.lscthub@nhs.net.
By signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider, NHSE and NHS ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

Understanding Blood Tests and Results Training (Non-Clinical staff)
2026-04-16 13:30 - 16:30
The Understanding Blood Tests and Results training course is specifically created for roles such as GP receptionists, HCAs, GPAs, care coordinators, and other support staff. No clinical background is required.

This interactive course helps you build a working knowledge of blood tests and their results, giving you the confidence to support patients and colleagues more effectively in your practice.
By the end of this course, you will:

Understand why blood tests are done and what they look for
Recognise common test names and abbreviations
Feel more confident discussing test results with patients or clinical staff
Know when to escalate or seek clinical advice based on the results
Be a more informed and valuable part of your primary care team

What the Understanding Blood Tests and Results Training Course for Non-clinical staff covers

1. Why Blood Tests Matter in Primary Care
You’ll explore the key reasons why blood tests are ordered in general practice — from routine monitoring to investigating symptoms. Understand how they help in identifying, diagnosing, and managing a wide range of conditions like diabetes, anaemia, infections, and more.

2. Common Blood Tests Explained
We break down the most frequently requested blood tests in primary care, using clear, jargon-free language. Learn about:

Full Blood Count (FBC)
Liver Function Tests (LFTs)
Kidney Function (U&Es)
HbA1c and cholesterol levels
Thyroid testing and more

3. Understanding Results and Therapeutic Ranges
You’ll learn what normal ranges look like, and what it might mean when values are too high or too low. This is essential knowledge for anyone supporting patients who call with queries about their blood test results.

4. Practical Scenarios and Real-World Examples
Using real-life case studies, we’ll walk through examples of typical results and patient journeys. This makes it easier to relate what you’ve learned to day-to-day work in a GP practice.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you have any additional needs or requirements to attend this session, please contact us at mbpcc.lscthub@nhs.net.
By signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider, NHSE and NHS ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

Essential Communication and Care Navigation Skills (for non-clinical staff)
2026-06-09 09:30 - 12:30
In this course, you’ll explore the Essential Care Navigation programme designed to equip healthcare professionals with the skills to navigate the complexities of patient care in primary care settings.
About this course:

What is care navigation, triage and signposting?
Effectively open a care navigation conversation and retain control about its direction
Focusing on what you can offer and not worrying about what you can’t
Make the patient feel heard without allowing the patient the opportunity to dictate their solution
Ask insightful questions to elicit the essential information to navigate accurately
Use language carefully to make the patient feel understood and heard
Manage different types of patient responses and attitudes
Creating rapport (both on the phone and F2F)
Managing different types of patient responses (oversharing, embarrassment, anger, communication barriers)
Interrupting and closing off conversations.
Understand more about ARRS.

Learn More About NHS Care Navigation:
To gain a deeper understanding of NHS Care Navigation, we recommend reading the BMA guideline for an in-depth perspective.

In today’s evolving healthcare environment, effective care navigation is crucial for delivering seamless patient experiences. Our Care Navigation Training course focuses on empowering healthcare professionals with the knowledge and tools to excel in GP care navigation.

Essential Care Navigation in Primary Care:
Gain valuable insights into the fundamental principles of care navigation within general practice. Learn the art of starting conversations effectively, asking insightful questions, and maintaining control from the outset. This foundational training ensures you can offer high-quality support to patients navigating the healthcare system.

GP Care Navigation Skills:
Explore the specific nuances of GP care navigation, a core element of patient-centred care. Understand how to guide patients through the healthcare system and connect them with essential services, including ARRS roles (Additional Roles Reimbursement Scheme). Learn to support patients in accessing the full spectrum of primary care services to enhance their care.

Communication Excellence in Care Navigation:
Master the key communication skills essential for managing both phone and face-to-face care navigation conversations. Stay in control of discussions, ensuring that the patient feels respected, heard, and understood. Use the right language to minimize anger and confrontation, making patients more accepting of care navigation options and reducing the likelihood of challenging situations.

Utilising Technology in Care Navigation:
Get an overview of the care navigation software used in primary care settings to streamline processes and enhance the patient experience.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
PLEASE NOTE: Resources are only available to attendees. Please ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you have any additional needs or requirements to attend this session, please contact us at mbpcc.lscthub@nhs.net.
By signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider, NHSE and NHS ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

All bookings are subject to our cancellation policy (details can be found here www.lscthub.co.uk). If you do not attend you/your employer will be charged at the cost of the course. The cost is stated in the non funded ticket section

SNOMED Clinical Coding Training (for non-clinical staff)
2026-06-16 09:30 - 12:30
For Admin and Clerical Staff working in Lancashire and South Cumbria General Practice.
Course Aims:

What is Snomed CT
Snomed Coding and concepts (England and Wales)
Explaining how concepts can be used to increase accuracy.
To explain searching techniques for coding
To develop an understanding of common coding misconceptions
Patient access
Snomed search browsers
Improving data quality

This SNOMED training course is designed for clinical coders of all experience levels, providing you with the essential techniques and knowledge to confidently find the correct codes for your primary care team.

Read Coding vs. SNOMED:
In Scotland and Northern Ireland, Read codes are used, while in England and Wales (from April 2025), SNOMED codes will be the standard.

For Experienced Clinical Coders:

Stay up-to-date with the latest techniques for improving coding accuracy and relevance to both clinicians and patients.
Delve into advanced coding scenarios and case studies to enhance your skills.
Refine your expertise with our advanced SNOMED training course, tailored to the needs of experienced coders.

For Non-Experienced Clinical Coders:

Begin your coding journey with our introductory SNOMED training, covering all the essential background and principles of SNOMED CT terminology.
Build a solid foundation in SNOMED CT coding and terminology.
Learn through interactive and engaging training materials to make coding concepts easy to understand.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
PLEASE NOTE: Resources are only available to attendees. Please ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you have any additional needs or requirements to attend this session, please contact us at mbpcc.lscthub@nhs.net.
By signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider, NHSE and NHS ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

All bookings are subject to our cancellation policy (details can be found here www.lscthub.co.uk). If you do not attend you/your employer will be charged at the cost of the course. The cost is stated in the non funded ticket section

Note Summarising (for non-clinical staff)
2026-07-02 09:30 - 12:30
This course is specifically designed to meet the unique needs of general practice primary care staff, equipping you with the essential skills and techniques needed to accurately and effectively summarise patient notes.
About this course:
Primary Care Focused Training: Our course is specifically designed to meet the unique needs of general practice primary care staff, equipping you with the essential skills and techniques needed to accurately and effectively summarise patient notes.

Practical Primary Care Tips: Gain practical insights into the art of note summarising. Our expert-led training will give you the confidence, knowledge, and skills to extract critical information, ensuring your summaries are concise, accurate, and aligned with the needs of primary care professionals.

Note Summariser Certification: Stay on top of your CPD (Continuing Professional Development) with our certified note summarising course, designed to ensure that you maintain your professional development and meet training requirements.

Tried and Tested Summarising Protocol: Ensure consistent summarising across your entire team by using the Striding Edge Summarising Template, developed to standardise and streamline your note-taking process.

Bespoke Content: We offer plenty of opportunities for delegates to ask their personal queries, ensuring everyone leaves with their questions answered and feeling confident in their summarising abilities.

Suitable for All Clinical Systems: Our note summarising training is suitable for users of all major clinical systems, including EMIS, Vision, and Systm1. No matter what system you use, our training is adaptable to your needs.

Note Summarising Key Aims

What should be summarised?
What can be omitted?
When is active/past used?
When is significant/major/code 1 used?
Summarising sensitive data
Summarising family records
Summarising protocol provided.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
PLEASE NOTE: Resources are only available to attendees. Please ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you have any additional needs or requirements to attend this session, please contact us at mbpcc.lscthub@nhs.net.
By signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider, NHSE and NHS ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

All bookings are subject to our cancellation policy (details can be found here www.lscthub.co.uk). If you do not attend you/your employer will be charged at the cost of the course. The cost is stated in the non funded ticket section

Managing Difficult Patient Conversations with Resilience (for Non-Clinical Staff)
2026-07-07 09:30 - 12:30
By the end of this course delegates will be better able to:

Describe and understand what it is that makes conversations feel difficult
Notice early signs of frustration and anger and diffuse a situation
Develop strategies to manage their stress
Understanding unreasonable expectations and changing how we feel about them
Moving from the “feel-act” dynamic to the “feel-think-act” dynamic.
Using language of understanding rather than conflict.
Techniques to develop rapport using language and questioning.
Saying ‘no’ and minimising anger
Making the patient feel you are working with them and not against them.
Managing personal feelings
Understand and develop stress management strategies

Difficult Patient Conversations with Resilience: Tailored Training for All Staff working in Primary Care

This course is focused on Difficult Patient Conversations with resilience. Our comprehensive training equips participants with the essential skills and communication strategies needed to navigate challenging patient interactions, fostering better relationships and a positive environment.

Course Aims:

Understanding Difficult Conversations: Participants will gain a deeper understanding of challenging patient conversations by exploring what makes these discussions difficult. Learn how to approach these conversations with empathy and effective communication skills, ensuring smoother interactions with patients.
Recognise your Circle of Control: You will learn to de-personalise patient behaviours, and to respond more positively and less-defensively to help de-escalate the conversation.
Early Detection and De-escalation: Learn to identify early signs of frustration or anger in patients, and develop strategies to de-escalate tension effectively. Proactive communication can prevent conflicts, maintaining positive patient-provider relationships.
Stress Management Strategies: Explore a range of stress management techniques to help you maintain composure during difficult interactions. By building resilience, you’ll be better equipped to handle challenging situations with confidence.
Addressing Unreasonable Expectations: Gain insight into how to manage unreasonable patient expectations. By adopting effective communication strategies, delegates can address concerns with empathy and professionalism, ensuring a more cooperative patient experience.
Shifting Dynamic: From “Feel-Act” to “Feel-Think-Act”: Learn how to move beyond reactive responses and embrace the “feel-think-act” approach. This dynamic encourages thoughtful decision-making, fostering a more positive and considered communication style with patients.
Language of Understanding: Understand the importance of using language that promotes understanding. Learn effective questioning techniques and how to build rapport to enhance communication and strengthen patient trust.
Saying ‘No’ with Minimized Anger: Master the delicate art of saying ‘no’ without escalating anger. Our training equips participants with tools to assert boundaries while maintaining a respectful, collaborative atmosphere.
Collaborative Patient-Centric Approach: Discover strategies for turning patients into partners in their care. By adopting a patient-centric approach, you’ll foster better cooperation and create a more positive healthcare environment.
Managing Personal Feelings: Learn techniques for managing personal emotions during difficult conversations. This training helps professionals maintain compassion and professionalism, even in challenging situations.
Stress Management Techniques: Understand the impact of stress on patient interactions and explore a variety of stress management techniques to build long-term resilience, ensuring the well-being of both staff and patients.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
PLEASE NOTE: Resources are only available to attendees. Please ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you have any additional needs or requirements to attend this session, please contact us at mbpcc.lscthub@nhs.net.
By signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider, NHSE and NHS ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

All bookings are subject to our cancellation policy (details can be found here www.lscthub.co.uk). If you do not attend you/your employer will be charged at the cost of the course. The cost is stated in the non funded ticket section
