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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240314T140000
DTEND;TZID=Europe/London:20240314T170000
DTSTAMP:20260421T104713
CREATED:20240104T085321Z
LAST-MODIFIED:20240104T085321Z
UID:39502-1710424800-1710435600@lscthub.co.uk
SUMMARY:Excellent Customer Care Training
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nAn innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and patient. Our Excellent Customer Service course received national awareness having been discussed on BBC Breakfast News\, Radio 5 Live and also in the Mail on Sunday. This course really makes a difference! \nAIMS \n\nDefining excellent customer care\nWhy first impressions are so critical\nUnderstanding why patients demand and don’t ask\nUnderstand why we feel challenged by ‘unreasonable’ expectations from patients\nHow empathy affects our reactions and how to become more empathetic in challenging conversations\nCreating more effective team approaches to dealing with challenging patients\nManaging anger and complaints more effectively.\nManaging queues more effectively\nReducing abuse on the phone\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/excellent-customer-care-training-6/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240314T093000
DTEND;TZID=Europe/London:20240314T123000
DTSTAMP:20260421T104713
CREATED:20240104T085655Z
LAST-MODIFIED:20240104T085655Z
UID:39506-1710408600-1710419400@lscthub.co.uk
SUMMARY:Essential Care Navigation
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \nAIMS \n\nWhat is care navigation?\nWhy is care navigation essential in taking primary care forward?\nRecognising the care navigation we are already doing.\nUnderstanding that signposting is not triage\nTips to ensure that patients have confidence in the process\nSupporting patients who are reluctant to not see a GP\nManaging aggression and frustration\nMinimising abuse\nDeveloping self-confidence in the role\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/essential-care-navigation-8/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240312T140000
DTEND;TZID=Europe/London:20240312T153000
DTSTAMP:20260421T104713
CREATED:20240126T093627Z
LAST-MODIFIED:20240126T093627Z
UID:40624-1710252000-1710257400@lscthub.co.uk
SUMMARY:The Art of Delegation (Non-Clinical)
DESCRIPTION:This session explores different management styles and provides the necessary tools to delegate effectively. \n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/the-art-of-delegation-non-clinical/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240308T093000
DTEND;TZID=Europe/London:20240308T123000
DTSTAMP:20260421T104713
CREATED:20231217T204801Z
LAST-MODIFIED:20240118T121916Z
UID:39014-1709890200-1709901000@lscthub.co.uk
SUMMARY:Understanding Blood Tests and Results
DESCRIPTION:HOW LONG IS THE COURSE?\n\n\n2 hours with time for discussion and questions \n\n\nWHO SHOULD ATTEND?\n\n\n\nSecretaries\nNon Clinicians\nReceptionists\nHeath care assistants\n\n\n\nSUMMARY\n\n\nThe course aims to develop a good understanding of the most common blood tests taken in general practice. \nWe explore the medical reasons why these blood tests are required\, including discussion of the therapeutic ranges and why this is important. \n\n\nAIMS\n\n\n\nClarification of terminology\nUnderstanding blood components\nMedical reasons behind the blood tests\nWhy the blood tests are important
URL:https://lscthub.co.uk/events/understanding-blood-tests-and-results/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240307T091500
DTEND;TZID=Europe/London:20240307T121500
DTSTAMP:20260421T104713
CREATED:20240117T140450Z
LAST-MODIFIED:20240117T140451Z
UID:39928-1709802900-1709813700@lscthub.co.uk
SUMMARY:Note Summarising Training (non-clinical staff)
DESCRIPTION:The course will raise confidence\, eliminates the most common mistakes with a simple to use structure\, and will improve the quality of summarising in the practice\, which in turn will improve safety\, audit\, QoF and quality. \nFor non-clinical staff.
URL:https://lscthub.co.uk/events/note-summarising-training-non-clinical-staff/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240306T133000
DTEND;TZID=Europe/London:20240306T163000
DTSTAMP:20260421T104713
CREATED:20240104T085543Z
LAST-MODIFIED:20240104T085543Z
UID:39504-1709731800-1709742600@lscthub.co.uk
SUMMARY:Essential Care Navigation
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \nAIMS \n\nWhat is care navigation?\nWhy is care navigation essential in taking primary care forward?\nRecognising the care navigation we are already doing.\nUnderstanding that signposting is not triage\nTips to ensure that patients have confidence in the process\nSupporting patients who are reluctant to not see a GP\nManaging aggression and frustration\nMinimising abuse\nDeveloping self-confidence in the role\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/essential-care-navigation-7/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240229T093000
DTEND;TZID=Europe/London:20240229T123000
DTSTAMP:20260421T104713
CREATED:20240104T085153Z
LAST-MODIFIED:20240104T085153Z
UID:39500-1709199000-1709209800@lscthub.co.uk
SUMMARY:Excellent Customer Care Training
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nAn innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and patient. Our Excellent Customer Service course received national awareness having been discussed on BBC Breakfast News\, Radio 5 Live and also in the Mail on Sunday. This course really makes a difference! \nAIMS \n\nDefining excellent customer care\nWhy first impressions are so critical\nUnderstanding why patients demand and don’t ask\nUnderstand why we feel challenged by ‘unreasonable’ expectations from patients\nHow empathy affects our reactions and how to become more empathetic in challenging conversations\nCreating more effective team approaches to dealing with challenging patients\nManaging anger and complaints more effectively.\nManaging queues more effectively\nReducing abuse on the phone\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/excellent-customer-care-training-5/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240223T120000
DTEND;TZID=Europe/London:20240223T130000
DTSTAMP:20260421T104713
CREATED:20240111T090211Z
LAST-MODIFIED:20240111T090211Z
UID:39721-1708689600-1708693200@lscthub.co.uk
SUMMARY:Year End Masterclass (Non-Clinical)
DESCRIPTION:This one hour session gives an overview of year end requirements- and includes handy checklist template handouts and getting through QOF guidance. \n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/year-end-masterclass-non-clinical/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240221T100000
DTEND;TZID=Europe/London:20240221T110000
DTSTAMP:20260421T104713
CREATED:20240111T090043Z
LAST-MODIFIED:20240111T090043Z
UID:39716-1708509600-1708513200@lscthub.co.uk
SUMMARY:Business Planning Masterclass (Non-Clinical)
DESCRIPTION:This one hour session gives you the tools to make a business plan for your surgery\, including useful templates to aid business and succession planning\, which is now part of the CQC well led domain. \nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/business-planning-masterclass-non-clinical-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240206T140000
DTEND;TZID=Europe/London:20240206T153000
DTSTAMP:20260421T104713
CREATED:20240126T093526Z
LAST-MODIFIED:20240126T093526Z
UID:40622-1707228000-1707233400@lscthub.co.uk
SUMMARY:Problem solving\, root cause analysis and decision making (Non-Clinical)
DESCRIPTION:This session explores problem solving and decision making tools as well as looking at root cause to establish an effective solution to a problem. \n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/problem-solving-root-cause-analysis-and-decision-making-non-clinical/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240206T093000
DTEND;TZID=Europe/London:20240206T123000
DTSTAMP:20260421T104713
CREATED:20240104T084726Z
LAST-MODIFIED:20240104T084726Z
UID:39496-1707211800-1707222600@lscthub.co.uk
SUMMARY:Chaperoning Training
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nThe course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in which circumstances. \nWe then go on to examine the roles and responsibilities of chaperones\, including developing their knowledge as to an extended definition of intimate examinations\, where to stand\, what to say and do. \nWe also discuss what information should be reported after a chaperoning consultation and their role in the event of a complaint being made. \nAIMS \n\nClarifying definitions\nThe concept of ‘intimacy’\nRoles and responsibilities of the partners and the chaperone\nWhat the chaperone should be looking for whilst present\nIssues of consent: when and how it should be gained\nRisk areas in conducting intimate examinations\nChallenges to the gmcs ‘same sex chaperone’ guidance\,\nThe themes to be addressed in a practice chaperone policy\nReporting concerns\nProviding a chaperoning policy\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/chaperoning-training-8/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240130T123000
DTEND;TZID=Europe/London:20240130T133000
DTSTAMP:20260421T104713
CREATED:20231218T173614Z
LAST-MODIFIED:20231218T173614Z
UID:39054-1706617800-1706621400@lscthub.co.uk
SUMMARY:Non clinical skills session The Art of Delegation (GPN)
DESCRIPTION:The Art of Delegation is a lunch and learn session for all GPNs and anyone with a clinical role in Primary Care hosted on MS Teams. \nThis 60 minute lunch and learn session explores different management styles and provides the necessary tools to delegate effectively\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
URL:https://lscthub.co.uk/events/non-clinical-skills-session-the-art-of-delegation-gpn-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240123T123000
DTEND;TZID=Europe/London:20240123T133000
DTSTAMP:20260421T104713
CREATED:20231218T172822Z
LAST-MODIFIED:20231218T172835Z
UID:39044-1706013000-1706016600@lscthub.co.uk
SUMMARY:Non clinical skills session How to empower your team (GPN)
DESCRIPTION:How to empower your team for all GPNs and anyone with a clinical role in Primary Care hosted on MS Teams. \nThis 60 minute lunch and learn session teaches the principles of coaching to develop your staff to self direct and problem solve\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
URL:https://lscthub.co.uk/events/non-clinical-skills-session-how-to-empower-your-team-gpn-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231213T090000
DTEND;TZID=Europe/London:20231213T120000
DTSTAMP:20260421T104713
CREATED:20231009T082453Z
LAST-MODIFIED:20231009T082453Z
UID:36998-1702458000-1702468800@lscthub.co.uk
SUMMARY:Note Summarising Training
DESCRIPTION:The course will raise confidence\, eliminates the most common mistakes with a simple to use structure\, and will improve the quality of summarising in the practice\, which in turn will improve safety\, audit\, QoF and quality. \nFor non-clinical staff.
URL:https://lscthub.co.uk/events/note-summarising-training-6/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231207T140000
DTEND;TZID=Europe/London:20231207T170000
DTSTAMP:20260421T104713
CREATED:20231026T090214Z
LAST-MODIFIED:20231026T090214Z
UID:37566-1701957600-1701968400@lscthub.co.uk
SUMMARY:Note Summarising Training
DESCRIPTION:The course will raise confidence\, eliminates the most common mistakes with a simple to use structure\, and will improve the quality of summarising in the practice\, which in turn will improve safety\, audit\, QoF and quality. \nFor non-clinical staff.
URL:https://lscthub.co.uk/events/note-summarising-training-7/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231130T090000
DTEND;TZID=Europe/London:20231130T120000
DTSTAMP:20260421T104713
CREATED:20231026T090054Z
LAST-MODIFIED:20231026T090054Z
UID:37564-1701334800-1701345600@lscthub.co.uk
SUMMARY:SNOMED Training
DESCRIPTION:OVERVIEW \n  \nThe course will raise confidence\, eliminates the most common mistakes with a simple to use structure\, and will improve the quality of the coding in the practice\, which in turn will improve safety\, audit\, QoF and quality. \n  \nAIMS \n  \n\nTo examine the reasons for coding\nIntroducing Snomed Concepts\nExplaining how concepts can be used to increase accuracy.\nTo explain searching techniques for coding\nTo develop an understanding of common coding errors and how to make good\nShowing how common Read terms map into Snomed\nSnomed search browsers\nTo concentrate on improving data quality by correct coding\n\nWHO SHOULD ATTEND? \n  \nNon-Clinical Primary Care Staff
URL:https://lscthub.co.uk/events/snomed-training-5/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231129T093000
DTEND;TZID=Europe/London:20231129T123000
DTSTAMP:20260421T104713
CREATED:20231003T154608Z
LAST-MODIFIED:20231003T154608Z
UID:36784-1701250200-1701261000@lscthub.co.uk
SUMMARY:Essential Care Navigation Training
DESCRIPTION:Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \n\n\nPlease note registration closes 3 days before session date.
URL:https://lscthub.co.uk/events/essential-care-navigation-training/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231116T090000
DTEND;TZID=Europe/London:20231116T120000
DTSTAMP:20260421T104713
CREATED:20231009T082335Z
LAST-MODIFIED:20231009T082335Z
UID:36996-1700125200-1700136000@lscthub.co.uk
SUMMARY:Excellent Customer Care Training
DESCRIPTION:Defining what excellent customer service truly is through the understanding of how the patient thinks and feels. Including strategies to ensure high quality conversations between staff and patient. \n\nAIMS\n\n\n\nDefining excellent customer care\nWhy first impressions are so critical\nUnderstanding why patients demand and don’t ask\nUnderstand why we feel challenged by ‘unreasonable’ expectations from patients\nHow empathy affects our reactions and how to become more empathetic in challenging conversations\nCreating more effective team approaches to dealing with challenging patients\nManaging anger and complaints more effectively.\nManaging queues more effectively\nReducing abuse on the phone\n\nFor non-clinical staff only.
URL:https://lscthub.co.uk/events/excellent-customer-care-training-4/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231115T093000
DTEND;TZID=Europe/London:20231115T123000
DTSTAMP:20260421T104713
CREATED:20231003T154722Z
LAST-MODIFIED:20231003T154722Z
UID:36795-1700040600-1700051400@lscthub.co.uk
SUMMARY:Chaperoning Training
DESCRIPTION:The course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in which circumstances. \n\n\nPlease note registration closes 3 days before session date.
URL:https://lscthub.co.uk/events/chaperoning-training-7/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231108T093000
DTEND;TZID=UTC:20231108T123000
DTSTAMP:20260421T104713
CREATED:20230816T083253Z
LAST-MODIFIED:20230816T083253Z
UID:35683-1699435800-1699446600@lscthub.co.uk
SUMMARY:Note Summarising
DESCRIPTION:Full details on Striding edge site here: The Hub – Striding Edge Consultancy
URL:https://lscthub.co.uk/events/note-summarising-3/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231107T090000
DTEND;TZID=UTC:20231107T120000
DTSTAMP:20260421T104713
CREATED:20230727T104406Z
LAST-MODIFIED:20230727T104406Z
UID:35289-1699347600-1699358400@lscthub.co.uk
SUMMARY:SNOMED Training
DESCRIPTION:OVERVIEW \n  \nThe course will raise confidence\, eliminates the most common mistakes with a simple to use structure\, and will improve the quality of the coding in the practice\, which in turn will improve safety\, audit\, QoF and quality. \n  \nAIMS \n  \n\nTo examine the reasons for coding\nIntroducing Snomed Concepts\nExplaining how concepts can be used to increase accuracy.\nTo explain searching techniques for coding\nTo develop an understanding of common coding errors and how to make good\nShowing how common Read terms map into Snomed\nSnomed search browsers\nTo concentrate on improving data quality by correct coding\n\nWHO SHOULD ATTEND? \n  \nNon-Clinical Primary Care Staff
URL:https://lscthub.co.uk/events/snomed-training-4/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231017T093000
DTEND;TZID=UTC:20231017T123000
DTSTAMP:20260421T104713
CREATED:20230816T083151Z
LAST-MODIFIED:20230816T083151Z
UID:35680-1697535000-1697545800@lscthub.co.uk
SUMMARY:Essential Care Navigation
DESCRIPTION:Full details on Striding edge site here: The Hub – Striding Edge Consultancy
URL:https://lscthub.co.uk/events/essential-care-navigation-6/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231012T090000
DTEND;TZID=UTC:20231012T120000
DTSTAMP:20260421T104713
CREATED:20230727T104315Z
LAST-MODIFIED:20230727T104315Z
UID:35287-1697101200-1697112000@lscthub.co.uk
SUMMARY:Chaperoning
DESCRIPTION:OVERVIEW \nThe course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in which circumstances. \nWe then go on to examine the roles and responsibilities of chaperones\, including developing their knowledge as to an extended definition of intimate examinations\, where to stand\, what to say and do. \nWe also discuss what information should be reported after a chaperoning consultation and their role in the event of a complaint being made. \n  \nAIMS \n\nClarifying definitions\nThe concept of ‘intimacy’\nRoles and responsibilities of the partners and the chaperone\nWhat the chaperone should be looking for whilst present\nIssues of consent: when and how it should be gained\nRisk areas in conducting intimate examinations\nChallenges to the gmcs ‘same sex chaperone’ guidance\,\nThe themes to be addressed in a practice chaperone policy\nReporting concerns\nProviding a chaperoning policy\n\n  \nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff
URL:https://lscthub.co.uk/events/chaperoning/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230919T093000
DTEND;TZID=UTC:20230919T123000
DTSTAMP:20260421T104713
CREATED:20230727T104750Z
LAST-MODIFIED:20230727T104750Z
UID:35295-1695115800-1695126600@lscthub.co.uk
SUMMARY:Essential Care Navigation
DESCRIPTION:OVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \n  \nAIMS \n\nWhat is care navigation?\nWhy is care navigation essential in taking primary care forward?\nRecognising the care navigation we are already doing.\nUnderstanding that signposting is not triage\nTips to ensure that patients have confidence in the process\nSupporting patients who are reluctant to not see a GP\nManaging aggression and frustration\nMinimising abuse\nDeveloping self-confidence in the role\n\n  \nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff
URL:https://lscthub.co.uk/events/essential-care-navigation-5/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230907T140000
DTEND;TZID=UTC:20230907T170000
DTSTAMP:20260421T104713
CREATED:20230727T104515Z
LAST-MODIFIED:20230727T104515Z
UID:35291-1694095200-1694106000@lscthub.co.uk
SUMMARY:Excellent Customer Care Training
DESCRIPTION:OVERVIEW \n  \nAn innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and patient. Our Excellent Customer Service course received national awareness having been discussed on BBC Breakfast News\, Radio 5 Live and also in the Mail on Sunday. This course really makes a difference! \n  \nAIMS \n  \n\nDefining excellent customer care\nWhy first impressions are so critical\nUnderstanding why patients demand and don’t ask\nUnderstand why we feel challenged by ‘unreasonable’ expectations from patients\nHow empathy affects our reactions and how to become more empathetic in challenging conversations\nCreating more effective team approaches to dealing with challenging patients\nManaging anger and complaints more effectively.\nManaging queues more effectively\nReducing abuse on the phone\n\nWHO SHOULD ATTEND? \n  \nNon-Clinical Primary Care Staff
URL:https://lscthub.co.uk/events/excellent-customer-care-training-3/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230905T093000
DTEND;TZID=UTC:20230905T123000
DTSTAMP:20260421T104713
CREATED:20230727T104659Z
LAST-MODIFIED:20230727T104659Z
UID:35293-1693906200-1693917000@lscthub.co.uk
SUMMARY:Essential Care Navigation
DESCRIPTION:OVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \n  \nAIMS \n\nWhat is care navigation?\nWhy is care navigation essential in taking primary care forward?\nRecognising the care navigation we are already doing.\nUnderstanding that signposting is not triage\nTips to ensure that patients have confidence in the process\nSupporting patients who are reluctant to not see a GP\nManaging aggression and frustration\nMinimising abuse\nDeveloping self-confidence in the role\n\n  \nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff
URL:https://lscthub.co.uk/events/essential-care-navigation-4/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230727T093000
DTEND;TZID=UTC:20230727T123000
DTSTAMP:20260421T104713
CREATED:20230719T105233Z
LAST-MODIFIED:20230719T105233Z
UID:34788-1690450200-1690461000@lscthub.co.uk
SUMMARY:Essential Care Navigation
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on.\n\n\n\n\nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \n  \nAIMS \n\nWhat is care navigation?\nWhy is care navigation essential in taking primary care forward?\nRecognising the care navigation we are already doing.\nUnderstanding that signposting is not triage\nTips to ensure that patients have confidence in the process\nSupporting patients who are reluctant to not see a GP\nManaging aggression and frustration\nMinimising abuse\nDeveloping self-confidence in the role\n\n  \nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \n  \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\n  \nHOW LONG IS THE COURSE? \n3 hours (Virtual) \n  \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/essential-care-navigation-3/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230725T093000
DTEND;TZID=UTC:20230725T163000
DTSTAMP:20260421T104713
CREATED:20230327T125251Z
LAST-MODIFIED:20230327T125251Z
UID:31511-1690277400-1690302600@lscthub.co.uk
SUMMARY:Supervisory and Leadership Skills Training
DESCRIPTION:OVERVIEW \nSupervisors and team leaders are often individuals who have made the transition from being one of the team to leading the team\, or have arrived to take charge of an established team. This can create challenges. Supervision requires great people\, communication\, and motivational skills and this is what attending the course will help you to develop. By the end of the course you will understand the principles of leading teams\, have strategies to communicate and delegate effectively\, be able to motivate your team and feel more confident. \nAIMS \n\nMaking teams that perform\nBeing a creditable team leader\nEffective delegation\nGiving inspiring feedback\nMotivating yourself and others\nGreat communication\n\nWHO SHOULD ATTEND? \nAll established and new team leaders/managers working within primary care \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \nFull day (virtual)
URL:https://lscthub.co.uk/events/supervisory-and-leadership-skills-training-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230629T093000
DTEND;TZID=UTC:20230629T123000
DTSTAMP:20260421T104713
CREATED:20230327T125206Z
LAST-MODIFIED:20230327T125206Z
UID:31509-1688031000-1688041800@lscthub.co.uk
SUMMARY:Note Summarising Training
DESCRIPTION:OVERVIEW \nThe course will raise confidence\, eliminates the most common mistakes with a simple to use structure\, and will improve the quality of summarising in the practice\, which in turn will improve safety\, audit\, QoF and quality. \n  \nAIMS \n\nWhat should be summarised?\nWhat can be omitted?\nWhen is active/past used?\nWhen is significant/minor used?\nSummarising sensitive data\nSummarising family records\nSummarising protocol provided.\n\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \n  \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual)
URL:https://lscthub.co.uk/events/note-summarising-training-5/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230628T140000
DTEND;TZID=UTC:20230628T170000
DTSTAMP:20260421T104713
CREATED:20230215T165816Z
LAST-MODIFIED:20230215T165816Z
UID:30289-1687960800-1687971600@lscthub.co.uk
SUMMARY:Managing Difficult Telephone Conversations Training
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \n  \nOVERVIEW \nThis interactive course enhances telephone skills to enable your team to develop better rapport with patients\, control conversations better\, care navigate and also to reduce difficult conversations/abuse. \n  \nAIMS \n\nGetting the Best out of Patients on the Phone\nCreating the personal connections that are lost in face to face contact\nHow your choice of words matters\nMaking a great start to create a personal connection\nTechniques to reduce the likelihood of abuse\nNoticing the patient’s mood and flexing your language to create empathy\nQuestion techniques to ensure that we get the information we need from the patient to care navigate effectively\nDealing with patients who say too much\nDealing with patients who might be aggressive or angry\nDealing with patients who don’t say enough\nDealing with patients with communication challenges\nRecovering after a tough conversation\n\n  \nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \n  \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\n  \nHOW LONG IS THE COURSE? \n3 hours (Virtual) \n  \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/managing-difficult-telephone-conversations-training/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
END:VCALENDAR