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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240613T091500
DTEND;TZID=Europe/London:20240613T121500
DTSTAMP:20260415T113510
CREATED:20240306T154247Z
LAST-MODIFIED:20240306T154247Z
UID:41687-1718270100-1718280900@lscthub.co.uk
SUMMARY:Essential Care Navigation (non-clinical staff)
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \nAIMS \n\nWhat is care navigation?\nWhy is care navigation essential in taking primary care forward?\nRecognising the care navigation we are already doing.\nUnderstanding that signposting is not triage\nTips to ensure that patients have confidence in the process\nSupporting patients who are reluctant to not see a GP\nManaging aggression and frustration\nMinimising abuse\nDeveloping self-confidence in the role\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/essential-care-navigation-non-clinical-staff/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240612T123000
DTEND;TZID=Europe/London:20240612T130000
DTSTAMP:20260415T113510
CREATED:20240604T095450Z
LAST-MODIFIED:20240604T095450Z
UID:43789-1718195400-1718197200@lscthub.co.uk
SUMMARY:Sustainability in a GP practice - Part of the Big green week
DESCRIPTION:Join Judie and Corrie to gets some ideas around how to implement sustainability initiatives.  It could be improving the green space around your building\, energy saving changes or visiting patients on an e-bike! \n  \nhttps://gbr01.safelinks.protection.outlook.com/ap/t-59584e83/?url=https%3A%2F%2Fteams.microsoft.com%2Fl%2Fmeetup-join%2F19%253ameeting_ZTdjYTQyZDAtMDE1MC00NmRhLTkzMjEtZjA1NTI5YTBmN2U1%2540thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%252237c354b2-85b0-47f5-b222-07b48d774ee3%2522%252c%2522Oid%2522%253a%252274ab7718-87c0-4473-96f3-b1b7a36b005c%2522%257d&data=05%7C02%7Cmbpcc.lscthub%40nhs.net%7C2f49a8b3cd9a43f98c0e08dc83afe22f%7C37c354b285b047f5b22207b48d774ee3%7C0%7C0%7C638530038657934169%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=7XYHI%2BxD7T5z0CgEtsdhqyglY9EnxSng0mi4Qa9HXbk%3D&reserved=0
URL:https://lscthub.co.uk/events/sustainability-in-a-gp-practice-part-of-the-big-green-week/
CATEGORIES:General Events,Health & Wellbeing,Non-Clinical Staff Training,Other Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240611T123000
DTEND;TZID=Europe/London:20240611T130000
DTSTAMP:20260415T113510
CREATED:20240604T095244Z
LAST-MODIFIED:20240604T095244Z
UID:43787-1718109000-1718110800@lscthub.co.uk
SUMMARY:Sustainability Medicines & Pathology Part of the Big green week
DESCRIPTION:Join us to hear about some of the exciting projects the Medicines Management and Pathology teams have underway to reduce their carbon footprint. \n  \nhttps://gbr01.safelinks.protection.outlook.com/ap/t-59584e83/?url=https%3A%2F%2Fteams.microsoft.com%2Fl%2Fmeetup-join%2F19%253ameeting_ODEzNTg3MGQtYTgyMi00NjJhLTlhYTktZmQxY2ZiMDFiOWJm%2540thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%252237c354b2-85b0-47f5-b222-07b48d774ee3%2522%252c%2522Oid%2522%253a%252274ab7718-87c0-4473-96f3-b1b7a36b005c%2522%257d&data=05%7C02%7Cmbpcc.lscthub%40nhs.net%7C2f49a8b3cd9a43f98c0e08dc83afe22f%7C37c354b285b047f5b22207b48d774ee3%7C0%7C0%7C638530038657926599%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=GSB5iWubb8KkkkYjkOuqdW7pXfGgT1brNbyjz7GlnFk%3D&reserved=0
URL:https://lscthub.co.uk/events/sustainability-medicines-pathology-part-of-the-big-green-week/
CATEGORIES:Apprenticeships,General Events,Health & Wellbeing,Non-Clinical Staff Training,Other Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240610T123000
DTEND;TZID=Europe/London:20240610T130000
DTSTAMP:20260415T113510
CREATED:20240604T094957Z
LAST-MODIFIED:20240604T094957Z
UID:43785-1718022600-1718024400@lscthub.co.uk
SUMMARY:How to reduce waste- from food to furniture Part of the Big green week
DESCRIPTION:The Great Big Green Week 8th-16th June 2024:  All on-line events will take place 12.30-1pm \nThere is some great work underway to reduce waste in our hospitals.  Sian from Lancashire Teaching Hospital will share stories about Warp-it\, Paper and \nRecycling Mobility aids. \n  \nhttps://gbr01.safelinks.protection.outlook.com/ap/t-59584e83/?url=https%3A%2F%2Fteams.microsoft.com%2Fl%2Fmeetup-join%2F19%253ameeting_MDIyNjhhNjctNDBiNC00YTc5LThkNWItNmQyM2QyMmVmYTVl%2540thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%252237c354b2-85b0-47f5-b222-07b48d774ee3%2522%252c%2522Oid%2522%253a%252274ab7718-87c0-4473-96f3-b1b7a36b005c%2522%257d&data=05%7C02%7Cmbpcc.lscthub%40nhs.net%7C2f49a8b3cd9a43f98c0e08dc83afe22f%7C37c354b285b047f5b22207b48d774ee3%7C0%7C0%7C638530038657916626%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=SYPdbxgCvVG9CI2RTrt72VWPV3eYO2aJaPMYK8syf8c%3D&reserved=0
URL:https://lscthub.co.uk/events/how-to-reduce-waste-from-food-to-furniture-part-of-the-big-green-week/
CATEGORIES:General Events,Health & Wellbeing,Non-Clinical Staff Training,Other Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240607T143000
DTEND;TZID=Europe/London:20240607T153000
DTSTAMP:20260415T113510
CREATED:20240515T085349Z
LAST-MODIFIED:20240515T085349Z
UID:43263-1717770600-1717774200@lscthub.co.uk
SUMMARY:Quality and Outcomes Framework (QOF) Prevalence Masterclass
DESCRIPTION:This one hour session will assist you to improve the QOF prevalence in your surgery to ensure maximising income in each list size area. Useful for new managers; data quality lead positions or those getting to grips with QOF management. \n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.\n\nOther Information\n\n\nPlease note this training will be on virtually on MS Teams.
URL:https://lscthub.co.uk/events/quality-and-outcomes-framework-qof-prevalence-masterclass/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240607T123000
DTEND;TZID=Europe/London:20240607T130000
DTSTAMP:20260415T113510
CREATED:20240604T094656Z
LAST-MODIFIED:20240604T094656Z
UID:43783-1717763400-1717765200@lscthub.co.uk
SUMMARY:Launch of the Big Green Week!
DESCRIPTION:The Great Big Green Week 8th-16th June 2024:  All on-line events will take place 12.30-1pm \nCome along and meet Dr Sarah Hopkins\, the ICB’s Clinical Lead for sustainability. \nFind out why she is so passionate about the NHS green agenda and what you can do to reduce your carbon footprint. \nhttps://gbr01.safelinks.protection.outlook.com/ap/t-59584e83/?url=https%3A%2F%2Fteams.microsoft.com%2Fl%2Fmeetup-join%2F19%253ameeting_MWE2ZjU4YjctZmJkMS00ODRlLTk3MzEtYzM0MDNkOTNkNDA4%2540thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%252237c354b2-85b0-47f5-b222-07b48d774ee3%2522%252c%2522Oid%2522%253a%252274ab7718-87c0-4473-96f3-b1b7a36b005c%2522%257d&data=05%7C02%7Cmbpcc.lscthub%40nhs.net%7C2f49a8b3cd9a43f98c0e08dc83afe22f%7C37c354b285b047f5b22207b48d774ee3%7C0%7C0%7C638530038657909139%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=dmKDUeUeuQ70ocmqdiy90x3OfxdC7egJ3RA1Soavdps%3D&reserved=0
URL:https://lscthub.co.uk/events/launch-of-the-big-green-week/
CATEGORIES:General Events,Health & Wellbeing,Non-Clinical Staff Training,Other Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240606T133000
DTEND;TZID=Europe/London:20240606T163000
DTSTAMP:20260415T113510
CREATED:20240306T154543Z
LAST-MODIFIED:20240306T154543Z
UID:41689-1717680600-1717691400@lscthub.co.uk
SUMMARY:Note Summarising Training (non-clinical staff)
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nThe course will raise confidence\, eliminates the most common mistakes with a simple to use structure\, and will improve the quality of summarising in the practice\, which in turn will improve safety\, audit\, QoF and quality. \nFor non-clinical staff. \n\nAIMS\n\n\nNote Summarising Key Aims \n\nWhat should be summarised?\nWhat can be omitted?\nWhen is active/past used?\nWhen is significant/major/code 1 used?\nSummarising sensitive data\nSummarising family records\nSummarising protocol provided.\n\n\nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/note-summarising-training-non-clinical-staff-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240605T140000
DTEND;TZID=Europe/London:20240605T153000
DTSTAMP:20260415T113510
CREATED:20240126T094040Z
LAST-MODIFIED:20240126T094040Z
UID:40633-1717596000-1717601400@lscthub.co.uk
SUMMARY:How to empower your team (Non-Clinical)
DESCRIPTION:This session teaches the principles of coaching to develop your staff to self direct and problem solve. \n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/how-to-empower-your-team-non-clinical/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240603T130000
DTEND;TZID=Europe/London:20240603T160000
DTSTAMP:20260415T113510
CREATED:20240502T123420Z
LAST-MODIFIED:20240502T123420Z
UID:43017-1717419600-1717430400@lscthub.co.uk
SUMMARY:Understanding Blood Tests and Results Training (Non-Clinical staff)
DESCRIPTION:COURSE OVERVIEW:\nIn the dynamic landscape of healthcare\, an understanding of blood tests is invaluable for non-clinicians. This course equips participants with the knowledge to navigate the complexities of blood tests\, fostering confidence and competence in interpreting results. \nMEDICAL NECESSITY:\nParticipants will delve into the medical reasons behind various blood tests\, exploring the diagnostic and monitoring purposes they serve. Understanding the rationale for specific tests empowers non-clinicians to appreciate the role of blood work in uncovering and managing a range of health conditions. From routine screenings to targeted assessments\, the course elucidates the diversity of tests employed in primary care. \nTHERAPEUTIC RANGES:\nA crucial aspect of the course is the exploration of therapeutic ranges. Participants will gain insights into the optimal levels of various blood components and the implications of deviations from these norms. Understanding therapeutic ranges is fundamental to recognizing when intervention or further investigation is warranted\, ensuring timely and effective patient care. \nPRACTICAL APPLICATIONS:\nThe course goes beyond theoretical knowledge\, incorporating real-world case studies and scenarios. Participants engage in practical exercises\, simulating the analysis of diverse blood test results. This hands-on approach enhances their ability to apply theoretical concepts to actual clinical situations. \nOUTCOME:\nUpon completion\, participants emerge with a heightened proficiency in understanding blood tests and results. This newfound expertise enables non-clinicians to contribute effectively to the collaborative healthcare environment\, ensuring optimal patient outcomes. \n\n\nAIMS\n\n\n\nClarification of terminology\nUnderstanding blood components\nMedical reasons behind the blood tests\nWhy the blood tests are important
URL:https://lscthub.co.uk/events/understanding-blood-tests-and-results-training-non-clinical-staff/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240523T091500
DTEND;TZID=Europe/London:20240523T121500
DTSTAMP:20260415T113510
CREATED:20240306T154134Z
LAST-MODIFIED:20240306T154134Z
UID:41685-1716455700-1716466500@lscthub.co.uk
SUMMARY:Chaperoning Training (non-clinical staff)
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nThe course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in which circumstances. \nWe then go on to examine the roles and responsibilities of chaperones\, including developing their knowledge as to an extended definition of intimate examinations\, where to stand\, what to say and do. \nWe also discuss what information should be reported after a chaperoning consultation and their role in the event of a complaint being made. \nAIMS \n\nClarifying definitions\nThe concept of ‘intimacy’\nRoles and responsibilities of the partners and the chaperone\nWhat the chaperone should be looking for whilst present\nIssues of consent: when and how it should be gained\nRisk areas in conducting intimate examinations\nChallenges to the gmcs ‘same sex chaperone’ guidance\,\nThe themes to be addressed in a practice chaperone policy\nReporting concerns\nProviding a chaperoning policy\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/chaperoning-training-non-clinical-staff/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240521T140000
DTEND;TZID=Europe/London:20240521T153000
DTSTAMP:20260415T113510
CREATED:20240126T093925Z
LAST-MODIFIED:20240126T093945Z
UID:40630-1716300000-1716305400@lscthub.co.uk
SUMMARY:Quality Improvement and change management (Non-Clinical)
DESCRIPTION:This session explores quality improvement methods and techniques including PDSA cycles and change management theories and strategies. \n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/quality-improvement-and-change-management-non-clinical/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240515T140000
DTEND;TZID=Europe/London:20240515T153000
DTSTAMP:20260415T113510
CREATED:20240126T093811Z
LAST-MODIFIED:20240126T093811Z
UID:40628-1715781600-1715787000@lscthub.co.uk
SUMMARY:Conflict resolution and de-escalation (Non-Clinical)
DESCRIPTION:This session provides the tools to tackle conflict and to de-escalate situations in the workplace. \n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/conflict-resolution-and-de-escalation-non-clinical/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240507T093000
DTEND;TZID=Europe/London:20240507T123000
DTSTAMP:20260415T113510
CREATED:20240306T154701Z
LAST-MODIFIED:20240306T154701Z
UID:41692-1715074200-1715085000@lscthub.co.uk
SUMMARY:Understanding Blood Tests and Results (non-clinical staff)
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \n\nHOW LONG IS THE COURSE?\n\n\n2 hours with time for discussion and questions \n\n\nWHO SHOULD ATTEND?\n\n\n\nSecretaries\nNon Clinicians\nReceptionists\nHeath care assistants\n\n\n\nSUMMARY\n\n\nThe course aims to develop a good understanding of the most common blood tests taken in general practice. \nWe explore the medical reasons why these blood tests are required\, including discussion of the therapeutic ranges and why this is important. \n\n\nAIMS\n\n\n\nClarification of terminology\nUnderstanding blood components\nMedical reasons behind the blood tests\nWhy the blood tests are important\n\n\n\n\n\nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/understanding-blood-tests-and-results-non-clinical-staff/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240501T103000
DTEND;TZID=Europe/London:20240501T120000
DTSTAMP:20260415T113510
CREATED:20240422T131632Z
LAST-MODIFIED:20240422T131632Z
UID:42847-1714559400-1714564800@lscthub.co.uk
SUMMARY:New Contracts Masterclass (Non-Clinical)
DESCRIPTION:This one and a half hour session gives you the time and understanding to work through the new 24.25 contract changes; new QOF changes; the Lancashire and South Cumbria Quality Contracts and the changes to the PCN DES. This will include useful templates to aid action planning the changes for your surgeries and to make sure that you are aware of all areas of the new contracts to plan and prepare. \n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/new-contracts-masterclass-non-clinical/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240416T140000
DTEND;TZID=Europe/London:20240416T153000
DTSTAMP:20260415T113510
CREATED:20240126T093722Z
LAST-MODIFIED:20240126T093722Z
UID:40626-1713276000-1713281400@lscthub.co.uk
SUMMARY:Building personal and team resilience (Non-Clinical)
DESCRIPTION:This session provides you with some practical tools to boost your own resilience and your team’s resilience to cope with work and life pressures. \n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/building-personal-and-team-resilience-non-clinical/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240403T100000
DTEND;TZID=Europe/London:20240403T110000
DTSTAMP:20260415T113510
CREATED:20240111T090040Z
LAST-MODIFIED:20240111T090040Z
UID:39718-1712138400-1712142000@lscthub.co.uk
SUMMARY:Business Planning Masterclass (Non-Clinical)
DESCRIPTION:This one hour session gives you the tools to make a business plan for your surgery\, including useful templates to aid business and succession planning\, which is now part of the CQC well led domain. \nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/business-planning-masterclass-non-clinical/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240321T080000
DTEND;TZID=Europe/London:20240321T170000
DTSTAMP:20260415T113510
CREATED:20240104T084841Z
LAST-MODIFIED:20240104T084841Z
UID:39498-1711008000-1711040400@lscthub.co.uk
SUMMARY:Chaperoning Training
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nThe course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in which circumstances. \nWe then go on to examine the roles and responsibilities of chaperones\, including developing their knowledge as to an extended definition of intimate examinations\, where to stand\, what to say and do. \nWe also discuss what information should be reported after a chaperoning consultation and their role in the event of a complaint being made. \nAIMS \n\nClarifying definitions\nThe concept of ‘intimacy’\nRoles and responsibilities of the partners and the chaperone\nWhat the chaperone should be looking for whilst present\nIssues of consent: when and how it should be gained\nRisk areas in conducting intimate examinations\nChallenges to the gmcs ‘same sex chaperone’ guidance\,\nThe themes to be addressed in a practice chaperone policy\nReporting concerns\nProviding a chaperoning policy\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/chaperoning-training-9/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240319T140000
DTEND;TZID=Europe/London:20240319T151500
DTSTAMP:20260415T113510
CREATED:20240131T100443Z
LAST-MODIFIED:20240131T100443Z
UID:40695-1710856800-1710861300@lscthub.co.uk
SUMMARY:How to have a challenging conversation (Non-Clinical)
DESCRIPTION:This session provides the tools to tackle those difficult situations effectively and removes the fear/reluctance.\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
URL:https://lscthub.co.uk/events/how-to-have-a-challenging-conversation-non-clinical/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240315T100000
DTEND;TZID=Europe/London:20240315T110000
DTSTAMP:20260415T113510
CREATED:20240111T090238Z
LAST-MODIFIED:20240111T090238Z
UID:39722-1710496800-1710500400@lscthub.co.uk
SUMMARY:Year End Masterclass (Non-Clinical)
DESCRIPTION:This one hour session gives an overview of year end requirements- and includes handy checklist template handouts and getting through QOF guidance. \n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/year-end-masterclass-non-clinical-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240314T140000
DTEND;TZID=Europe/London:20240314T170000
DTSTAMP:20260415T113510
CREATED:20240104T085321Z
LAST-MODIFIED:20240104T085321Z
UID:39502-1710424800-1710435600@lscthub.co.uk
SUMMARY:Excellent Customer Care Training
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nAn innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and patient. Our Excellent Customer Service course received national awareness having been discussed on BBC Breakfast News\, Radio 5 Live and also in the Mail on Sunday. This course really makes a difference! \nAIMS \n\nDefining excellent customer care\nWhy first impressions are so critical\nUnderstanding why patients demand and don’t ask\nUnderstand why we feel challenged by ‘unreasonable’ expectations from patients\nHow empathy affects our reactions and how to become more empathetic in challenging conversations\nCreating more effective team approaches to dealing with challenging patients\nManaging anger and complaints more effectively.\nManaging queues more effectively\nReducing abuse on the phone\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/excellent-customer-care-training-6/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240314T093000
DTEND;TZID=Europe/London:20240314T123000
DTSTAMP:20260415T113510
CREATED:20240104T085655Z
LAST-MODIFIED:20240104T085655Z
UID:39506-1710408600-1710419400@lscthub.co.uk
SUMMARY:Essential Care Navigation
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \nAIMS \n\nWhat is care navigation?\nWhy is care navigation essential in taking primary care forward?\nRecognising the care navigation we are already doing.\nUnderstanding that signposting is not triage\nTips to ensure that patients have confidence in the process\nSupporting patients who are reluctant to not see a GP\nManaging aggression and frustration\nMinimising abuse\nDeveloping self-confidence in the role\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/essential-care-navigation-8/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240312T140000
DTEND;TZID=Europe/London:20240312T153000
DTSTAMP:20260415T113510
CREATED:20240126T093627Z
LAST-MODIFIED:20240126T093627Z
UID:40624-1710252000-1710257400@lscthub.co.uk
SUMMARY:The Art of Delegation (Non-Clinical)
DESCRIPTION:This session explores different management styles and provides the necessary tools to delegate effectively. \n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/the-art-of-delegation-non-clinical/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240308T093000
DTEND;TZID=Europe/London:20240308T123000
DTSTAMP:20260415T113510
CREATED:20231217T204801Z
LAST-MODIFIED:20240118T121916Z
UID:39014-1709890200-1709901000@lscthub.co.uk
SUMMARY:Understanding Blood Tests and Results
DESCRIPTION:HOW LONG IS THE COURSE?\n\n\n2 hours with time for discussion and questions \n\n\nWHO SHOULD ATTEND?\n\n\n\nSecretaries\nNon Clinicians\nReceptionists\nHeath care assistants\n\n\n\nSUMMARY\n\n\nThe course aims to develop a good understanding of the most common blood tests taken in general practice. \nWe explore the medical reasons why these blood tests are required\, including discussion of the therapeutic ranges and why this is important. \n\n\nAIMS\n\n\n\nClarification of terminology\nUnderstanding blood components\nMedical reasons behind the blood tests\nWhy the blood tests are important
URL:https://lscthub.co.uk/events/understanding-blood-tests-and-results/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240307T091500
DTEND;TZID=Europe/London:20240307T121500
DTSTAMP:20260415T113510
CREATED:20240117T140450Z
LAST-MODIFIED:20240117T140451Z
UID:39928-1709802900-1709813700@lscthub.co.uk
SUMMARY:Note Summarising Training (non-clinical staff)
DESCRIPTION:The course will raise confidence\, eliminates the most common mistakes with a simple to use structure\, and will improve the quality of summarising in the practice\, which in turn will improve safety\, audit\, QoF and quality. \nFor non-clinical staff.
URL:https://lscthub.co.uk/events/note-summarising-training-non-clinical-staff/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240306T133000
DTEND;TZID=Europe/London:20240306T163000
DTSTAMP:20260415T113510
CREATED:20240104T085543Z
LAST-MODIFIED:20240104T085543Z
UID:39504-1709731800-1709742600@lscthub.co.uk
SUMMARY:Essential Care Navigation
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \nAIMS \n\nWhat is care navigation?\nWhy is care navigation essential in taking primary care forward?\nRecognising the care navigation we are already doing.\nUnderstanding that signposting is not triage\nTips to ensure that patients have confidence in the process\nSupporting patients who are reluctant to not see a GP\nManaging aggression and frustration\nMinimising abuse\nDeveloping self-confidence in the role\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/essential-care-navigation-7/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240229T093000
DTEND;TZID=Europe/London:20240229T123000
DTSTAMP:20260415T113510
CREATED:20240104T085153Z
LAST-MODIFIED:20240104T085153Z
UID:39500-1709199000-1709209800@lscthub.co.uk
SUMMARY:Excellent Customer Care Training
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nAn innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and patient. Our Excellent Customer Service course received national awareness having been discussed on BBC Breakfast News\, Radio 5 Live and also in the Mail on Sunday. This course really makes a difference! \nAIMS \n\nDefining excellent customer care\nWhy first impressions are so critical\nUnderstanding why patients demand and don’t ask\nUnderstand why we feel challenged by ‘unreasonable’ expectations from patients\nHow empathy affects our reactions and how to become more empathetic in challenging conversations\nCreating more effective team approaches to dealing with challenging patients\nManaging anger and complaints more effectively.\nManaging queues more effectively\nReducing abuse on the phone\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/excellent-customer-care-training-5/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240223T120000
DTEND;TZID=Europe/London:20240223T130000
DTSTAMP:20260415T113510
CREATED:20240111T090211Z
LAST-MODIFIED:20240111T090211Z
UID:39721-1708689600-1708693200@lscthub.co.uk
SUMMARY:Year End Masterclass (Non-Clinical)
DESCRIPTION:This one hour session gives an overview of year end requirements- and includes handy checklist template handouts and getting through QOF guidance. \n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/year-end-masterclass-non-clinical/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240221T100000
DTEND;TZID=Europe/London:20240221T110000
DTSTAMP:20260415T113510
CREATED:20240111T090043Z
LAST-MODIFIED:20240111T090043Z
UID:39716-1708509600-1708513200@lscthub.co.uk
SUMMARY:Business Planning Masterclass (Non-Clinical)
DESCRIPTION:This one hour session gives you the tools to make a business plan for your surgery\, including useful templates to aid business and succession planning\, which is now part of the CQC well led domain. \nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/business-planning-masterclass-non-clinical-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240206T140000
DTEND;TZID=Europe/London:20240206T153000
DTSTAMP:20260415T113510
CREATED:20240126T093526Z
LAST-MODIFIED:20240126T093526Z
UID:40622-1707228000-1707233400@lscthub.co.uk
SUMMARY:Problem solving\, root cause analysis and decision making (Non-Clinical)
DESCRIPTION:This session explores problem solving and decision making tools as well as looking at root cause to establish an effective solution to a problem. \n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/problem-solving-root-cause-analysis-and-decision-making-non-clinical/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240206T093000
DTEND;TZID=Europe/London:20240206T123000
DTSTAMP:20260415T113510
CREATED:20240104T084726Z
LAST-MODIFIED:20240104T084726Z
UID:39496-1707211800-1707222600@lscthub.co.uk
SUMMARY:Chaperoning Training
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nThe course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in which circumstances. \nWe then go on to examine the roles and responsibilities of chaperones\, including developing their knowledge as to an extended definition of intimate examinations\, where to stand\, what to say and do. \nWe also discuss what information should be reported after a chaperoning consultation and their role in the event of a complaint being made. \nAIMS \n\nClarifying definitions\nThe concept of ‘intimacy’\nRoles and responsibilities of the partners and the chaperone\nWhat the chaperone should be looking for whilst present\nIssues of consent: when and how it should be gained\nRisk areas in conducting intimate examinations\nChallenges to the gmcs ‘same sex chaperone’ guidance\,\nThe themes to be addressed in a practice chaperone policy\nReporting concerns\nProviding a chaperoning policy\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/chaperoning-training-8/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
END:VCALENDAR