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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260325T093000
DTEND;TZID=Europe/London:20260325T123000
DTSTAMP:20260414T054048
CREATED:20260204T115533Z
LAST-MODIFIED:20260204T115550Z
UID:56968-1774431000-1774441800@lscthub.co.uk
SUMMARY:Chaperoning in Primary Care
DESCRIPTION:This online Primary Care Chaperone course is designed for non-clinical staff who may be asked to act as chaperones and require formal training in intimate examinations.\n\n\nGMC and CQC Aligned: This course meets strict standards set by the General Medical Council and Care Quality Commission\, ensuring you receive training that complies fully with healthcare regulations.\nCulturally Sensitive: We raise awareness of cultural diversity so chaperones can ensure all patients feel safe and respected\, regardless of background or identity.\nInteractive and Engaging: Delivered over three hours\, our training encourages conversation\, questions\, and sharing of real-life examples.\nFocused on Primary Care Settings: Unlike generic chaperone courses\, ours is specifically tailored for general practice staff.\nIn-Depth Understanding of Intimate Examinations: Learn to appreciate each patient’s unique preferences and vulnerabilities\, and become aware of unconscious biases that may affect patient comfort.\nSafeguarding and Reporting: Understand your role in safeguarding and how to report any concerns or complaints raised before\, during\, or after the examination.\n\n\n 
URL:https://lscthub.co.uk/events/chaperoning-in-primary-care-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260318T133000
DTEND;TZID=Europe/London:20260318T163000
DTSTAMP:20260414T054048
CREATED:20260128T153750Z
LAST-MODIFIED:20260128T153750Z
UID:56840-1773840600-1773851400@lscthub.co.uk
SUMMARY:Essential Care Navigation
DESCRIPTION:In this course\, you’ll explore the Essential Care Navigation programme designed to equip healthcare professionals with the skills to navigate the complexities of patient care in primary care settings. \n\n\n\n\n\nAbout this course: \n\n\nWhat is care navigation\, triage and signposting?\nEffectively open a care navigation conversation and retain control about its direction\nFocusing on what you can offer and not worrying about what you can’t\nMake the patient feel heard without allowing the patient the opportunity to dictate their solution\nAsk insightful questions to elicit the essential information to navigate accurately\nUse language carefully to make the patient feel understood and heard\nManage different types of patient responses and attitudes\nCreating rapport (both on the phone and F2F)\nManaging different types of patient responses (oversharing\, embarrassment\, anger\, communication barriers)\nInterrupting and closing off conversations.\nUnderstand more about ARRS.\n\nLearn More About NHS Care Navigation:\nTo gain a deeper understanding of NHS Care Navigation\, we recommend reading the BMA guideline for an in-depth perspective. \n\nIn today’s evolving healthcare environment\, effective care navigation is crucial for delivering seamless patient experiences. Our Care Navigation Training course focuses on empowering healthcare professionals with the knowledge and tools to excel in GP care navigation. \n\nEssential Care Navigation in Primary Care:\nGain valuable insights into the fundamental principles of care navigation within general practice. Learn the art of starting conversations effectively\, asking insightful questions\, and maintaining control from the outset. This foundational training ensures you can offer high-quality support to patients navigating the healthcare system. \n\nGP Care Navigation Skills:\nExplore the specific nuances of GP care navigation\, a core element of patient-centred care. Understand how to guide patients through the healthcare system and connect them with essential services\, including ARRS roles (Additional Roles Reimbursement Scheme). Learn to support patients in accessing the full spectrum of primary care services to enhance their care. \n\nCommunication Excellence in Care Navigation:\nMaster the key communication skills essential for managing both phone and face-to-face care navigation conversations. Stay in control of discussions\, ensuring that the patient feels respected\, heard\, and understood. Use the right language to minimize anger and confrontation\, making patients more accepting of care navigation options and reducing the likelihood of challenging situations. \n\nUtilising Technology in Care Navigation:\nGet an overview of the care navigation software used in primary care settings to streamline processes and enhance the patient experience. \n\n\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting. \nPLEASE NOTE:  Resources are only available to attendees.  Please ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session.\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you have any additional needs or requirements to attend this session\, please contact us at mbpcc.lscthub@nhs.net.\nBy signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider\, NHSE and NHS ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/essential-care-navigation-15/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260311T140000
DTEND;TZID=Europe/London:20260311T170000
DTSTAMP:20260414T054048
CREATED:20260126T141512Z
LAST-MODIFIED:20260126T141512Z
UID:56757-1773237600-1773248400@lscthub.co.uk
SUMMARY:Excellent Customer Care
DESCRIPTION:For Admin and Clerical Staff working in Lancashire and South Cumbria General Practice. The course dives into the art of delivering exceptional client experiences\, focusing on creating a culture of empathy\, efficiency\, and professionalism. \nCourse Aims:\n\nDefining excellent customer care\nWhy first impressions are so critical\nUnderstanding why people demand and don’t ask\nUnderstand why we feel challenged by ‘unreasonable’ expectations\nHow empathy affects our reactions and how to become more empathetic in challenging conversations\nCreating more effective team approaches to dealing with challenging behaviours\nManaging anger and complaints more effectively.\nManaging queues more effectively\nReducing abuse on the phone\n\n\n\nDefining Excellent Customer Care: The course begins by defining what truly constitutes excellent customer care\, emphasising its profound impact on client satisfaction and the overall service quality. Participants will gain essential insights into the critical role of first impressions\, understanding that initial interactions play a vital role in setting the tone for positive and lasting experiences.\nUnderstanding Client Expectations: Participants will explore the nuances of personal demands\, even those unspoken\, and learn how to anticipate patient needs. We focus on the psychological aspects that shape patient expectations\, enabling staff to proactively address and exceed these needs to ensure high patient satisfaction.\nManaging Unreasonable Expectations: Handling unreasonable expectations can be challenging. This course equips participants with practical tools for navigating such situations with empathy and professionalism. By understanding the importance of empathetic communication\, staff will be able to foster more compassionate and effective interactions\, even in difficult conversations\, strengthening patient relationships.\nTeam Approaches to Challenging Behaviour: The course covers how to build an effective team approach for dealing with challenging behaviours. Anger management techniques and effective complaint resolution are addressed\, ensuring that participants can turn potential conflicts into opportunities for service improvement and a more positive patient experience.\nQueue Management and Service Efficiency: Efficient queue management is a key practical element of excellent customer care. Participants will learn strategies to reduce wait times and improve overall service efficiency\, directly contributing to higher client satisfaction.\nReducing Phone Abuse and Ensuring Respectful Communication: The course also focuses on managing phone abuse and promoting professional\, respectful communication during telephone interactions\, ensuring that all communication\, whether in person or on the phone\, maintains the same high standard of care.\n\n\n\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting. \nPLEASE NOTE:  Resources are only available to attendees.  Please ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session. \n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you have any additional needs or requirements to attend this session\, please contact us at mbpcc.lscthub@nhs.net.\nBy signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider\, NHSE and NHS ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/excellent-customer-care-3/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260306T140000
DTEND;TZID=Europe/London:20260306T150000
DTSTAMP:20260414T054048
CREATED:20250122T081511Z
LAST-MODIFIED:20250122T081511Z
UID:49464-1772805600-1772809200@lscthub.co.uk
SUMMARY:Year end 25.26 Masterclass (Non-clinical for managerial staff)
DESCRIPTION:This 60 minute session gives an overview of year end requirements- and includes handy checklist template handouts and getting through QOF guidance.
URL:https://lscthub.co.uk/events/year-end-25-26-masterclass-non-clinical-for-managerial-staff-2/
CATEGORIES:Non-Clinical Staff Training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260304T133000
DTEND;TZID=Europe/London:20260304T163000
DTSTAMP:20260414T054048
CREATED:20260126T141429Z
LAST-MODIFIED:20260126T141429Z
UID:56756-1772631000-1772641800@lscthub.co.uk
SUMMARY:Excellent Customer Care
DESCRIPTION:For Admin and Clerical Staff working in Lancashire and South Cumbria General Practice. The course dives into the art of delivering exceptional client experiences\, focusing on creating a culture of empathy\, efficiency\, and professionalism. \nCourse Aims:\n\nDefining excellent customer care\nWhy first impressions are so critical\nUnderstanding why people demand and don’t ask\nUnderstand why we feel challenged by ‘unreasonable’ expectations\nHow empathy affects our reactions and how to become more empathetic in challenging conversations\nCreating more effective team approaches to dealing with challenging behaviours\nManaging anger and complaints more effectively.\nManaging queues more effectively\nReducing abuse on the phone\n\n\n\nDefining Excellent Customer Care: The course begins by defining what truly constitutes excellent customer care\, emphasising its profound impact on client satisfaction and the overall service quality. Participants will gain essential insights into the critical role of first impressions\, understanding that initial interactions play a vital role in setting the tone for positive and lasting experiences.\nUnderstanding Client Expectations: Participants will explore the nuances of personal demands\, even those unspoken\, and learn how to anticipate patient needs. We focus on the psychological aspects that shape patient expectations\, enabling staff to proactively address and exceed these needs to ensure high patient satisfaction.\nManaging Unreasonable Expectations: Handling unreasonable expectations can be challenging. This course equips participants with practical tools for navigating such situations with empathy and professionalism. By understanding the importance of empathetic communication\, staff will be able to foster more compassionate and effective interactions\, even in difficult conversations\, strengthening patient relationships.\nTeam Approaches to Challenging Behaviour: The course covers how to build an effective team approach for dealing with challenging behaviours. Anger management techniques and effective complaint resolution are addressed\, ensuring that participants can turn potential conflicts into opportunities for service improvement and a more positive patient experience.\nQueue Management and Service Efficiency: Efficient queue management is a key practical element of excellent customer care. Participants will learn strategies to reduce wait times and improve overall service efficiency\, directly contributing to higher client satisfaction.\nReducing Phone Abuse and Ensuring Respectful Communication: The course also focuses on managing phone abuse and promoting professional\, respectful communication during telephone interactions\, ensuring that all communication\, whether in person or on the phone\, maintains the same high standard of care.\n\n\n\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting. \nPLEASE NOTE:  Resources are only available to attendees.  Please ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session.\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you have any additional needs or requirements to attend this session\, please contact us at mbpcc.lscthub@nhs.net.\nBy signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider\, NHSE and NHS ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/excellent-customer-care-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260304T130000
DTEND;TZID=Europe/London:20260304T160000
DTSTAMP:20260414T054048
CREATED:20260126T135634Z
LAST-MODIFIED:20260126T135634Z
UID:55631-1772629200-1772640000@lscthub.co.uk
SUMMARY:Note Summarising
DESCRIPTION:This course is specifically designed to meet the unique needs of general practice primary care staff\, equipping you with the essential skills and techniques needed to accurately and effectively summarise patient notes. \n\n\n\n\n\nAbout this course:\n\nPrimary Care Focused Training: Our course is  specifically designed to meet the unique needs of general practice primary care staff\, equipping you with the essential skills and techniques needed to accurately and effectively summarise patient notes. \n\nPractical Primary Care Tips: Gain practical insights into the art of note summarising. Our expert-led training will give you the confidence\, knowledge\, and skills to extract critical information\, ensuring your summaries are concise\, accurate\, and aligned with the needs of primary care professionals. \n\nNote Summariser Certification: Stay on top of your CPD (Continuing Professional Development) with our certified note summarising course\, designed to ensure that you maintain your professional development and meet training requirements. \n\nTried and Tested Summarising Protocol: Ensure consistent summarising across your entire team by using the Striding Edge Summarising Template\, developed to standardise and streamline your note-taking process. \n\nBespoke Content: We offer plenty of opportunities for delegates to ask their personal queries\, ensuring everyone leaves with their questions answered and feeling confident in their summarising abilities. \n\nSuitable for All Clinical Systems: Our note summarising training is suitable for users of all major clinical systems\, including EMIS\, Vision\, and Systm1. No matter what system you use\, our training is adaptable to your needs. \n\nNote Summarising Key Aims\n\nWhat should be summarised?\nWhat can be omitted?\nWhen is active/past used?\nWhen is significant/major/code 1 used?\nSummarising sensitive data\nSummarising family records\nSummarising protocol provided.\n\n\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting. \nPLEASE NOTE:  Resources are only available to attendees.  Please ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session.\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you have any additional needs or requirements to attend this session\, please contact us at mbpcc.lscthub@nhs.net.\nBy signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider\, NHSE and NHS ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/note-summarising-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260224T120000
DTEND;TZID=Europe/London:20260224T133000
DTSTAMP:20260414T054048
CREATED:20250717T085858Z
LAST-MODIFIED:20250717T085858Z
UID:53401-1771934400-1771939800@lscthub.co.uk
SUMMARY:Group Mentoring for Managers Cohort 6
DESCRIPTION:As a Manager\, or an Assistant Manager who aspires to become a Practice Manager\, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part in a facilitated conversation. \n\nEach group of 12 will be offered 4 sessions. Each session is 1 ½ hours in length. After each session they will be sent a write up of the sessions and anything relevant handouts as discussed in the session. If they cannot attend a session they will still get all of the handouts and write ups as they are part of the group. It is an interactive session- they must attend with a working camera and microphone as this is mentorship- so they will be talking and interacting. Everything discussed is confidential within the sessions.\n\nWe are putting on 4 sessions. You must sign up to all 4 sessions even if unable to attend all – simply select the date from the drop down box. \nPlease do not share this link with anyone as all participants must be approved \n\nSESSIONS\n1) Thursday 15th January 11.30am -1.00pm  Juggling time:\nThis session will look at juggling our time to complete everything – delegation and ways to manage time in the management role. Please bring with you your stories and areas that you want to discuss. \n\n2) Wednesday 28th January 11.30am-1.00pm  Finance:\nThis session works through finance questions that you have – from understanding your GMS statement to how to make the surgery more profitable. Please bring your questions and discussion topics with you. \n\n3) Thursday 12th February 9.30am -11.00am HR situations for discussion:\nThis session is a safe space to come with all of the questions that you have on HR – from partnership issues to staff disciplinary and grievances. Please bring your questions and discussion topics with you. \n\n4) Tuesday 24th February 12 noon- 1.30pm   Resilience :\nThis session works through managers trying to remain resilient in challenging times – hints and tips. Please bring your questions and discussion topics with you.\nAlthough the headline subjects are in place- the mentees are able to ask burning questions if they have had a difficult situation that week etc.\n\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nPlaces are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider and NHSE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/group-mentoring-for-managers-cohort-6-4/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260212T093000
DTEND;TZID=Europe/London:20260212T110000
DTSTAMP:20260414T054048
CREATED:20250717T085757Z
LAST-MODIFIED:20250717T090016Z
UID:53399-1770888600-1770894000@lscthub.co.uk
SUMMARY:Group Mentoring for Managers Cohort 6
DESCRIPTION:As a Manager\, or an Assistant Manager who aspires to become a Practice Manager\, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part in a facilitated conversation. \n\nEach group of 12 will be offered 4 sessions. Each session is 1 ½ hours in length. After each session they will be sent a write up of the sessions and anything relevant handouts as discussed in the session. If they cannot attend a session they will still get all of the handouts and write ups as they are part of the group. It is an interactive session- they must attend with a working camera and microphone as this is mentorship- so they will be talking and interacting. Everything discussed is confidential within the sessions.\nWe are putting on 4 sessions. You must sign up to all 4 sessions even if unable to attend all – simply select the date from the drop down box.Please do not share this link with anyone as all participants must be approved \n\n\nSESSIONS\n1) Thursday 15th January 11.30am -1.00pm  Juggling time:\nThis session will look at juggling our time to complete everything – delegation and ways to manage time in the management role. Please bring with you your stories and areas that you want to discuss.\n2) Wednesday 28th January 11.30am-1.00pm  Finance:\nThis session works through finance questions that you have – from understanding your GMS statement to how to make the surgery more profitable. Please bring your questions and discussion topics with you.\n3) Thursday 12th February 9.30am -11.00am HR situations for discussion:\nThis session is a safe space to come with all of the questions that you have on HR – from partnership issues to staff disciplinary and grievances. Please bring your questions and discussion topics with you.\n4) Tuesday 24th February 12 noon- 1.30pm   Resilience :\nThis session works through managers trying to remain resilient in challenging times – hints and tips. Please bring your questions and discussion topics with you.\nAlthough the headline subjects are in place- the mentees are able to ask burning questions if they have had a difficult situation that week etc.\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\nPlaces are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider and NHSE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/group-mentoring-for-managers-cohort-6-3/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260211T090000
DTEND;TZID=Europe/London:20260211T100000
DTSTAMP:20260414T054048
CREATED:20250122T080242Z
LAST-MODIFIED:20250122T081158Z
UID:49462-1770800400-1770804000@lscthub.co.uk
SUMMARY:Year end 25.26 Masterclass (Non-clinical for managerial staff)
DESCRIPTION:This 60 minute session gives an overview of year end requirements- and includes handy checklist template handouts and getting through QOF guidance.
URL:https://lscthub.co.uk/events/year-end-25-26-masterclass-non-clinical-for-managerial-staff/
CATEGORIES:Non-Clinical Staff Training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260210T133000
DTEND;TZID=Europe/London:20260210T163000
DTSTAMP:20260414T054048
CREATED:20251201T132026Z
LAST-MODIFIED:20251201T132117Z
UID:55632-1770730200-1770741000@lscthub.co.uk
SUMMARY:Note Summarising
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nThe course will raise confidence\, eliminates the most common mistakes with a simple to use structure\, and will improve the quality of summarising in the practice\, which in turn will improve safety\, audit\, QOF and quality. \nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\n\n\nPen/Paper\n\n\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/note-summarising/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260206T093000
DTEND;TZID=Europe/London:20260206T123000
DTSTAMP:20260414T054048
CREATED:20250909T094114Z
LAST-MODIFIED:20250909T095906Z
UID:54011-1770370200-1770381000@lscthub.co.uk
SUMMARY:Understanding Bloods
DESCRIPTION:COURSE OVERVIEW: \nIn the dynamic landscape of healthcare\, an understanding of blood tests is invaluable for non-clinicians. This course equips participants with the knowledge to navigate the complexities of blood tests\, fostering confidence and competence in interpreting results. \nMEDICAL NECESSITY: \nParticipants will delve into the medical reasons behind various blood tests\, exploring the diagnostic and monitoring purposes they serve. Understanding the rationale for specific tests empowers non-clinicians to appreciate the role of blood work in uncovering and managing a range of health conditions. From routine screenings to targeted assessments\, the course elucidates the diversity of tests employed in primary care. \nTHERAPEUTIC RANGES: \nA crucial aspect of the course is the exploration of therapeutic ranges. Participants will gain insights into the optimal levels of various blood components and the implications of deviations from these norms. Understanding therapeutic ranges is fundamental to recognizing when intervention or further investigation is warranted\, ensuring timely and effective patient care. \nPRACTICAL APPLICATIONS: \nThe course goes beyond theoretical knowledge\, incorporating real-world case studies and scenarios. Participants engage in practical exercises\, simulating the analysis of diverse blood test results. This hands-on approach enhances their ability to apply theoretical concepts to actual clinical situations. \nOUTCOME: \nUpon completion\, participants emerge with a heightened proficiency in understanding blood tests and results. This newfound expertise enables non-clinicians to contribute effectively to the collaborative healthcare environment\, ensuring optimal patient outcomes. \nAIMS \n\nClarification of terminology\nUnderstanding blood components\nMedical reasons behind the blood tests\nWhy the blood tests are important\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\n\n\nPen/Paper\n\n\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/understanding-bloods-7/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260128T113000
DTEND;TZID=Europe/London:20260128T130000
DTSTAMP:20260414T054048
CREATED:20250717T085647Z
LAST-MODIFIED:20250717T085647Z
UID:53397-1769599800-1769605200@lscthub.co.uk
SUMMARY:Group Mentoring for Managers Cohort 6
DESCRIPTION:As a Manager\, or an Assistant Manager who aspires to become a Practice Manager\, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part in a facilitated conversation. \n\nEach group of 12 will be offered 4 sessions. Each session is 1 ½ hours in length. After each session they will be sent a write up of the sessions and anything relevant handouts as discussed in the session. If they cannot attend a session they will still get all of the handouts and write ups as they are part of the group. It is an interactive session- they must attend with a working camera and microphone as this is mentorship- so they will be talking and interacting. Everything discussed is confidential within the sessions.\n\nWe are putting on 4 sessions. You must sign up to all 4 sessions even if unable to attend all – simply select the date from the drop down box. \nPlease do not share this link with anyone as all participants must be approved \n\nSESSIONS\n1) Thursday 15th January 11.30am -1.00pm  Juggling time:\nThis session will look at juggling our time to complete everything – delegation and ways to manage time in the management role. Please bring with you your stories and areas that you want to discuss. \n\n2) Wednesday 28th January 11.30am-1.00pm  Finance:\nThis session works through finance questions that you have – from understanding your GMS statement to how to make the surgery more profitable. Please bring your questions and discussion topics with you. \n\n3) Thursday 12th February 9.30am -11.00am HR situations for discussion:\nThis session is a safe space to come with all of the questions that you have on HR – from partnership issues to staff disciplinary and grievances. Please bring your questions and discussion topics with you. \n\n4) Tuesday 24th February 12 noon- 1.30pm   Resilience :\nThis session works through managers trying to remain resilient in challenging times – hints and tips. Please bring your questions and discussion topics with you.\nAlthough the headline subjects are in place- the mentees are able to ask burning questions if they have had a difficult situation that week etc.\n\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nPlaces are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider and NHSE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/group-mentoring-for-managers-cohort-6-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260127T093000
DTEND;TZID=Europe/London:20260127T123000
DTSTAMP:20260414T054048
CREATED:20251119T122019Z
LAST-MODIFIED:20251119T122232Z
UID:55216-1769506200-1769517000@lscthub.co.uk
SUMMARY:Chaperoning in Primary Care
DESCRIPTION:This online Primary Care Chaperone course is designed for non-clinical staff who may be asked to act as chaperones and require formal training in intimate examinations.\n\n\nGMC and CQC Aligned: This course meets strict standards set by the General Medical Council and Care Quality Commission\, ensuring you receive training that complies fully with healthcare regulations.\nCulturally Sensitive: We raise awareness of cultural diversity so chaperones can ensure all patients feel safe and respected\, regardless of background or identity.\nInteractive and Engaging: Delivered over three hours\, our training encourages conversation\, questions\, and sharing of real-life examples.\nFocused on Primary Care Settings: Unlike generic chaperone courses\, ours is specifically tailored for general practice staff.\nIn-Depth Understanding of Intimate Examinations: Learn to appreciate each patient’s unique preferences and vulnerabilities\, and become aware of unconscious biases that may affect patient comfort.\nSafeguarding and Reporting: Understand your role in safeguarding and how to report any concerns or complaints raised before\, during\, or after the examination.
URL:https://lscthub.co.uk/events/chaperoning-in-primary-care/
CATEGORIES:Non-Clinical Staff Training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260115T113000
DTEND;TZID=Europe/London:20260115T130000
DTSTAMP:20260414T054048
CREATED:20250711T102330Z
LAST-MODIFIED:20250711T102844Z
UID:53259-1768476600-1768482000@lscthub.co.uk
SUMMARY:Group Mentoring for Managers - Cohort 6
DESCRIPTION:As a Manager\, or an Assistant Manager who aspires to become a Practice Manager\, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part in a facilitated conversation. \n\nEach group of 12 will be offered 4 sessions. Each session is 1 ½ hours in length. After each session they will be sent a write up of the sessions and anything relevant handouts as discussed in the session. If they cannot attend a session they will still get all of the handouts and write ups as they are part of the group. It is an interactive session- they must attend with a working camera and microphone as this is mentorship- so they will be talking and interacting. Everything discussed is confidential within the sessions.\nWe are putting on 4 sessions. You must sign up to all 4 sessions even if unable to attend all – simply select the date from the drop down box.Please do not share this link with anyone as all participants must be approved \n\n\nSESSIONS\n1) Thursday 15th January 11.30am -1.00pm  Juggling time:\nThis session will look at juggling our time to complete everything – delegation and ways to manage time in the management role. Please bring with you your stories and areas that you want to discuss.\n2) Wednesday 28th January 11.30am-1.00pm  Finance:\nThis session works through finance questions that you have – from understanding your GMS statement to how to make the surgery more profitable. Please bring your questions and discussion topics with you.\n3) Thursday 12th February 9.30am -11.00am HR situations for discussion:\nThis session is a safe space to come with all of the questions that you have on HR – from partnership issues to staff disciplinary and grievances. Please bring your questions and discussion topics with you.\n4) Tuesday 24th February 12 noon- 1.30pm   Resilience :\nThis session works through managers trying to remain resilient in challenging times – hints and tips. Please bring your questions and discussion topics with you.\nAlthough the headline subjects are in place- the mentees are able to ask burning questions if they have had a difficult situation that week etc.
URL:https://lscthub.co.uk/events/group-mentoring-for-managers-cohort-6/
CATEGORIES:Non-Clinical Staff Training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260114T093000
DTEND;TZID=Europe/London:20260114T123000
DTSTAMP:20260414T054048
CREATED:20251001T154738Z
LAST-MODIFIED:20251001T154738Z
UID:54482-1768383000-1768393800@lscthub.co.uk
SUMMARY:Chaperoning
DESCRIPTION:OVERVIEW  \nThe course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in which circumstances.  \nWe then go on to examine the roles and responsibilities of chaperones\, including developing their knowledge as to an extended definition of intimate examinations\, where to stand\, what to say and do.  \nWe also discuss what information should be reported after a chaperoning consultation and their role in the event of a complaint being made.  \nAIMS  \n\nClarifying definitions \n\n\nThe concept of ‘intimacy’ \n\n\nRoles and responsibilities of the partners and the chaperone \n\n\nWhat the chaperone should be looking for whilst present \n\n\nIssues of consent: when and how it should be gained \n\n\nRisk areas in conducting intimate examinations \n\n\nChallenges to the gmcs ‘same sex chaperone’ guidance\, \n\n\nThe themes to be addressed in a practice chaperone policy \n\n\nReporting concerns \n\n\nProviding a chaperoning policy \n\nWHO SHOULD ATTEND?  \nNon-Clinical Primary Care Staff  \nWHAT DO I NEED?  \n\nMS TEAMS (join on the app or online) \n\n\nPen/Paper \n\n\nPreferably a camera and mic to participate \n\nHOW LONG IS THE COURSE?  \n3 hours (Virtual)  \nHOW TO JOIN?  \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.  \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only. 
URL:https://lscthub.co.uk/events/chaperoning-6/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251210T093000
DTEND;TZID=Europe/London:20251210T123000
DTSTAMP:20260414T054048
CREATED:20251001T154101Z
LAST-MODIFIED:20251001T154101Z
UID:54478-1765359000-1765369800@lscthub.co.uk
SUMMARY:Essential Care Navigation
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on.  \nOVERVIEW  \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour.  \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs.  \nAIMS  \n\nWhat is care navigation? \n\n\nWhy is care navigation essential in taking primary care forward? \n\n\nRecognising the care navigation we are already doing. \n\n\nUnderstanding that signposting is not triage \n\n\nTips to ensure that patients have confidence in the process \n\n\nSupporting patients who are reluctant to not see a GP \n\n\nManaging aggression and frustration \n\n\nMinimising abuse \n\n\nDeveloping self-confidence in the role \n\nWHO SHOULD ATTEND?  \nNon-Clinical Primary Care Staff  \nWHAT DO I NEED?  \n\nMS TEAMS (join on the app or online) \n\n\nPen/Paper \n\n\nPreferably a camera and mic to participate \n\nHOW LONG IS THE COURSE?  \n3 hours (Virtual)  \nHOW TO JOIN?  \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. 
URL:https://lscthub.co.uk/events/essential-care-navigation-14/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251203T093000
DTEND;TZID=Europe/London:20251203T123000
DTSTAMP:20260414T054048
CREATED:20250904T095925Z
LAST-MODIFIED:20250904T100425Z
UID:53939-1764754200-1764765000@lscthub.co.uk
SUMMARY:Chaperoning
DESCRIPTION:OVERVIEW \nThe course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in which circumstances. \nWe then go on to examine the roles and responsibilities of chaperones\, including developing their knowledge as to an extended definition of intimate examinations\, where to stand\, what to say and do. \nWe also discuss what information should be reported after a chaperoning consultation and their role in the event of a complaint being made. \nAIMS \n\nClarifying definitions\n\n\nThe concept of ‘intimacy’\n\n\nRoles and responsibilities of the partners and the chaperone\n\n\nWhat the chaperone should be looking for whilst present\n\n\nIssues of consent: when and how it should be gained\n\n\nRisk areas in conducting intimate examinations\n\n\nChallenges to the gmcs ‘same sex chaperone’ guidance\,\n\n\nThe themes to be addressed in a practice chaperone policy\n\n\nReporting concerns\n\n\nProviding a chaperoning policy\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\n\n\nPen/Paper\n\n\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/chaperoning-5/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251202T130000
DTEND;TZID=Europe/London:20251202T150000
DTSTAMP:20260414T054048
CREATED:20250915T075330Z
LAST-MODIFIED:20250915T075619Z
UID:54095-1764680400-1764687600@lscthub.co.uk
SUMMARY:Speaking with people who have English as a second language
DESCRIPTION:Places are limited. If you cannot attend this training\, please ensure you have cancelled your place so that others can book on.  \nOVERVIEW  \nAimed at helping staff talk to patients/clients who don’t speak English as a first language. It gives tips on communicating face to face\, on the phone and in writing.  \nWHO SHOULD ATTEND?  \nAll Primary Care Staff  \nWHAT DO I NEED?  \n\nMS TEAMS (join on the app or online) \n\n\nPen/Paper \n\n\nPreferably a camera and mic to participate \n\nHOW LONG IS THE COURSE?  \n1 hour (Virtual)  \nHOW TO JOIN?  \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. 
URL:https://lscthub.co.uk/events/speaking-with-people-who-have-english-as-a-second-language/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251128T140000
DTEND;TZID=Europe/London:20251128T153000
DTSTAMP:20260414T054048
CREATED:20250717T084550Z
LAST-MODIFIED:20250717T084951Z
UID:53387-1764338400-1764343800@lscthub.co.uk
SUMMARY:Group Mentoring for Managers Cohort 5
DESCRIPTION:As a Manager\, or an Assistant Manager who aspires to become a Practice Manager\, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part in a facilitated conversation. \nEach group of 12 will be offered 4 sessions. Each session is 1 ½ hours in length. After each session they will be sent a write up of the sessions and anything relevant handouts as discussed in the session. If they cannot attend a session they will still get all of the handouts and write ups as they are part of the group. It is an interactive session- they must attend with a working camera and microphone as this is mentorship- so they will be talking and interacting. Everything discussed is confidential within the sessions. \nWe are putting on 4 sessions. You must sign up to all 4 sessions even if unable to attend all – simply select the date from the drop down box. \nPlease do not share this link with anyone as all participants must be approved \nSESSIONS\n1) Wednesday 22nd October\, 9.00am: Juggling time:\nThis session will look at juggling our time to complete everything – delegation and ways to manage time in the management role. Please bring with you your stories and areas that you want to discuss. \n2) Wednesday 5th November\, 9.00am: Finance:\nThis session works through finance questions that you have – from understanding your GMS statement to how to make the surgery more profitable. Please bring your questions and discussion topics with you. \n3) Thursday 20th November\, 2.00pm: HR situations for discussion:\nThis session is a safe space to come with all of the questions that you have on HR – from partnership issues to staff disciplinary and grievances. Please bring your questions and discussion topics with you. \n4) Friday 28th November\, 2.00pm: Resilience :\nThis session works through managers trying to remain resilient in challenging times – hints and tips. Please bring your questions and discussion topics with you.\nAlthough the headline subjects are in place- the mentees are able to ask burning questions if they have had a difficult situation that week etc. \nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting. \nPlaces are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider and NHSE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/group-mentoring-for-managers-cohort-5-3/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251128T140000
DTEND;TZID=Europe/London:20251128T153000
DTSTAMP:20260414T054048
CREATED:20250124T131614Z
LAST-MODIFIED:20250124T131614Z
UID:49548-1764338400-1764343800@lscthub.co.uk
SUMMARY:Group 5 - Mentor Session 4
DESCRIPTION:As a Manager\, or an Assistant Manager who aspires to become a Practice Manager\, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part in a facilitated conversation. \n\nEach group of 12 will be offered 4 sessions. Each session is 1 ½ hours in length. After each session they will be sent a write up of the sessions and anything relevant handouts as discussed in the session. If they cannot attend a session they will still get all of the handouts and write ups as they are part of the group. It is an interactive session- they must attend with a working camera and microphone as this is mentorship- so they will be talking and interacting. Everything discussed is confidential within the sessions.\n\nWe are putting on 4 sessions. You must sign up to all 4 sessions even if unable to attend all – simply select the date from the drop down box.
URL:https://lscthub.co.uk/events/group-5-mentor-session-4/
CATEGORIES:Non-Clinical Staff Training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251120T140000
DTEND;TZID=Europe/London:20251120T153000
DTSTAMP:20260414T054048
CREATED:20250717T084756Z
LAST-MODIFIED:20250717T085000Z
UID:53389-1763647200-1763652600@lscthub.co.uk
SUMMARY:Group Mentoring for Managers Cohort 5
DESCRIPTION:As a Manager\, or an Assistant Manager who aspires to become a Practice Manager\, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part in a facilitated conversation. \n\nEach group of 12 will be offered 4 sessions. Each session is 1 ½ hours in length. After each session they will be sent a write up of the sessions and anything relevant handouts as discussed in the session. If they cannot attend a session they will still get all of the handouts and write ups as they are part of the group. It is an interactive session- they must attend with a working camera and microphone as this is mentorship- so they will be talking and interacting. Everything discussed is confidential within the sessions.\nWe are putting on 4 sessions. You must sign up to all 4 sessions even if unable to attend all – simply select the date from the drop down box.Please do not share this link with anyone as all participants must be approved \n\n\nSESSIONS\n1) Wednesday 22nd October\, 9.00am:  Juggling time:\nThis session will look at juggling our time to complete everything – delegation and ways to manage time in the management role. Please bring with you your stories and areas that you want to discuss.\n2) Wednesday 5th November\, 9.00am:  Finance:\nThis session works through finance questions that you have – from understanding your GMS statement to how to make the surgery more profitable. Please bring your questions and discussion topics with you.\n3) Thursday 20th November\, 2.00pm:  HR situations for discussion:\nThis session is a safe space to come with all of the questions that you have on HR – from partnership issues to staff disciplinary and grievances. Please bring your questions and discussion topics with you.\n4) Friday 28th November\, 2.00pm:  Resilience :\nThis session works through managers trying to remain resilient in challenging times – hints and tips. Please bring your questions and discussion topics with you.\nAlthough the headline subjects are in place- the mentees are able to ask burning questions if they have had a difficult situation that week etc.\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\nPlaces are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider and NHSE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/group-mentoring-for-managers-cohort-5-4/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251120T140000
DTEND;TZID=Europe/London:20251120T153000
DTSTAMP:20260414T054048
CREATED:20250124T131442Z
LAST-MODIFIED:20250124T131442Z
UID:49546-1763647200-1763652600@lscthub.co.uk
SUMMARY:Group 5 - Mentor Session 3
DESCRIPTION:As a Manager\, or an Assistant Manager who aspires to become a Practice Manager\, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part in a facilitated conversation. \n\nEach group of 12 will be offered 4 sessions. Each session is 1 ½ hours in length. After each session they will be sent a write up of the sessions and anything relevant handouts as discussed in the session. If they cannot attend a session they will still get all of the handouts and write ups as they are part of the group. It is an interactive session- they must attend with a working camera and microphone as this is mentorship- so they will be talking and interacting. Everything discussed is confidential within the sessions.\n\nWe are putting on 4 sessions. You must sign up to all 4 sessions even if unable to attend all – simply select the date from the drop down box.
URL:https://lscthub.co.uk/events/group-5-mentor-session-3/
CATEGORIES:Non-Clinical Staff Training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251120T090000
DTEND;TZID=Europe/London:20251120T103000
DTSTAMP:20260414T054048
CREATED:20250717T084421Z
LAST-MODIFIED:20250717T084421Z
UID:53385-1763629200-1763634600@lscthub.co.uk
SUMMARY:
DESCRIPTION:As a Manager\, or an Assistant Manager who aspires to become a Practice Manager\, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part in a facilitated conversation. \n\nEach group of 12 will be offered 4 sessions. Each session is 1 ½ hours in length. After each session they will be sent a write up of the sessions and anything relevant handouts as discussed in the session. If they cannot attend a session they will still get all of the handouts and write ups as they are part of the group. It is an interactive session- they must attend with a working camera and microphone as this is mentorship- so they will be talking and interacting. Everything discussed is confidential within the sessions.\n\nWe are putting on 4 sessions. You must sign up to all 4 sessions even if unable to attend all – simply select the date from the drop down box. \nPlease do not share this link with anyone as all participants must be approved \n\nSESSIONS\n1) Wednesday 22nd October\, 9.00am:  Juggling time:\nThis session will look at juggling our time to complete everything – delegation and ways to manage time in the management role. Please bring with you your stories and areas that you want to discuss. \n\n2) Wednesday 5th November\, 9.00am:  Finance:\nThis session works through finance questions that you have – from understanding your GMS statement to how to make the surgery more profitable. Please bring your questions and discussion topics with you. \n\n3) Thursday 20th November\, 2.00pm:  HR situations for discussion:\nThis session is a safe space to come with all of the questions that you have on HR – from partnership issues to staff disciplinary and grievances. Please bring your questions and discussion topics with you. \n\n4) Friday 28th November\, 2.00pm:  Resilience :\nThis session works through managers trying to remain resilient in challenging times – hints and tips. Please bring your questions and discussion topics with you.\nAlthough the headline subjects are in place- the mentees are able to ask burning questions if they have had a difficult situation that week etc.\n\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nPlaces are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider and NHSE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/53385/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251112T133000
DTEND;TZID=Europe/London:20251112T163000
DTSTAMP:20260414T054048
CREATED:20250603T101629Z
LAST-MODIFIED:20250603T101629Z
UID:52482-1762954200-1762965000@lscthub.co.uk
SUMMARY:Essential Care Navigation (Non clinical staff)
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \nAIMS \n\nWhat is care navigation?\n\n\nWhy is care navigation essential in taking primary care forward?\n\n\nRecognising the care navigation we are already doing.\n\n\nUnderstanding that signposting is not triage\n\n\nTips to ensure that patients have confidence in the process\n\n\nSupporting patients who are reluctant to not see a GP\n\n\nManaging aggression and frustration\n\n\nMinimising abuse\n\n\nDeveloping self-confidence in the role\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\n\n\nPen/Paper\n\n\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/essential-care-navigation-non-clinical-staff-7/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251111T093000
DTEND;TZID=Europe/London:20251111T123000
DTSTAMP:20260414T054048
CREATED:20251001T154410Z
LAST-MODIFIED:20251001T154410Z
UID:54480-1762853400-1762864200@lscthub.co.uk
SUMMARY:SNOMED
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on.  \nThe course will raise confidence\, eliminates the most common mistakes with a simple to use structure\, and will improve the quality of the coding in the practice\, which in turn will improve safety\, audit\, QOF and quality.  \n   \nAIMS  \n\nTo examine the reasons for coding \n\n\nIntroducing Snomed Concepts \n\n\nExplaining how concepts can be used to increase accuracy. \n\n\nTo explain searching techniques for coding \n\n\nTo develop an understanding of common coding errors and how to make good \n\n\nShowing how common Read terms map into Snomed \n\n\nSnomed search browsers \n\n\nTo concentrate on improving data quality by correct coding \n\nWHO SHOULD ATTEND?  \nNon-Clinical Primary Care Staff  \nWHAT DO I NEED?  \n\nMS TEAMS (join on the app or online) \n\n\nPen/Paper \n\n\nPreferably a camera and mic to participate \n\nHOW LONG IS THE COURSE?  \n3 hours (Virtual)  \nHOW TO JOIN?  \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.  \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only. 
URL:https://lscthub.co.uk/events/snomed-7/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251105T090000
DTEND;TZID=Europe/London:20251105T103000
DTSTAMP:20260414T054048
CREATED:20250717T083950Z
LAST-MODIFIED:20250717T085005Z
UID:53383-1762333200-1762338600@lscthub.co.uk
SUMMARY:Group Mentoring for Managers Cohort 5
DESCRIPTION:As a Manager\, or an Assistant Manager who aspires to become a Practice Manager\, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part in a facilitated conversation. \n\nEach group of 12 will be offered 4 sessions. Each session is 1 ½ hours in length. After each session they will be sent a write up of the sessions and anything relevant handouts as discussed in the session. If they cannot attend a session they will still get all of the handouts and write ups as they are part of the group. It is an interactive session- they must attend with a working camera and microphone as this is mentorship- so they will be talking and interacting. Everything discussed is confidential within the sessions.\nWe are putting on 4 sessions. You must sign up to all 4 sessions even if unable to attend all – simply select the date from the drop down box.Please do not share this link with anyone as all participants must be approved \n\n\nSESSIONS\n1) Wednesday 22nd October\, 9.00am:  Juggling time:\nThis session will look at juggling our time to complete everything – delegation and ways to manage time in the management role. Please bring with you your stories and areas that you want to discuss.\n2) Wednesday 5th November\, 9.00am:  Finance:\nThis session works through finance questions that you have – from understanding your GMS statement to how to make the surgery more profitable. Please bring your questions and discussion topics with you.\n3) Thursday 20th November\, 2.00pm:  HR situations for discussion:\nThis session is a safe space to come with all of the questions that you have on HR – from partnership issues to staff disciplinary and grievances. Please bring your questions and discussion topics with you.\n4) Friday 28th November\, 2.00pm:  Resilience :\nThis session works through managers trying to remain resilient in challenging times – hints and tips. Please bring your questions and discussion topics with you.\nAlthough the headline subjects are in place- the mentees are able to ask burning questions if they have had a difficult situation that week etc.\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\nPlaces are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider and NHSE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/group-mentoring-for-managers-cohort-5-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251105T090000
DTEND;TZID=Europe/London:20251105T103000
DTSTAMP:20260414T054048
CREATED:20250124T131326Z
LAST-MODIFIED:20250124T131326Z
UID:49544-1762333200-1762338600@lscthub.co.uk
SUMMARY:Group 5 - Mentor Session 2
DESCRIPTION:As a Manager\, or an Assistant Manager who aspires to become a Practice Manager\, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part in a facilitated conversation. \n\nEach group of 12 will be offered 4 sessions. Each session is 1 ½ hours in length. After each session they will be sent a write up of the sessions and anything relevant handouts as discussed in the session. If they cannot attend a session they will still get all of the handouts and write ups as they are part of the group. It is an interactive session- they must attend with a working camera and microphone as this is mentorship- so they will be talking and interacting. Everything discussed is confidential within the sessions.\n\nWe are putting on 4 sessions. You must sign up to all 4 sessions even if unable to attend all – simply select the date from the drop down box.
URL:https://lscthub.co.uk/events/group-5-mentor-session-2/
CATEGORIES:Non-Clinical Staff Training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251031T140000
DTEND;TZID=Europe/London:20251031T153000
DTSTAMP:20260414T054048
CREATED:20250121T082359Z
LAST-MODIFIED:20250121T082359Z
UID:49362-1761919200-1761924600@lscthub.co.uk
SUMMARY:Finance Masterclass (Non-clinical training for managerial staff)
DESCRIPTION:This one and a half hour session gives you the time and understanding to work through the GMS statement; look at ways to improve the practice finances with ‘quick wins’ and how to navigate PCSE’s role in practice finance.
URL:https://lscthub.co.uk/events/finance-masterclass-non-clinical-training-for-managerial-staff-3/
CATEGORIES:Non-Clinical Staff Training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251022T090000
DTEND;TZID=Europe/London:20251022T103000
DTSTAMP:20260414T054048
CREATED:20250717T083756Z
LAST-MODIFIED:20250717T085007Z
UID:53379-1761123600-1761129000@lscthub.co.uk
SUMMARY:Group Mentoring for Managers Cohort 5
DESCRIPTION:As a Manager\, or an Assistant Manager who aspires to become a Practice Manager\, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part in a facilitated conversation. \n\nEach group of 12 will be offered 4 sessions. Each session is 1 ½ hours in length. After each session they will be sent a write up of the sessions and anything relevant handouts as discussed in the session. If they cannot attend a session they will still get all of the handouts and write ups as they are part of the group. It is an interactive session- they must attend with a working camera and microphone as this is mentorship- so they will be talking and interacting. Everything discussed is confidential within the sessions.\nWe are putting on 4 sessions. You must sign up to all 4 sessions even if unable to attend all – simply select the date from the drop down box.Please do not share this link with anyone as all participants must be approved \n\n\nSESSIONS\n1) Wednesday 22nd October\, 9.00am:  Juggling time:\nThis session will look at juggling our time to complete everything – delegation and ways to manage time in the management role. Please bring with you your stories and areas that you want to discuss.\n2) Wednesday 5th November\, 9.00am:  Finance:\nThis session works through finance questions that you have – from understanding your GMS statement to how to make the surgery more profitable. Please bring your questions and discussion topics with you.\n3) Thursday 20th November\, 2.00pm:  HR situations for discussion:\nThis session is a safe space to come with all of the questions that you have on HR – from partnership issues to staff disciplinary and grievances. Please bring your questions and discussion topics with you.\n4) Friday 28th November\, 2.00pm:  Resilience :\nThis session works through managers trying to remain resilient in challenging times – hints and tips. Please bring your questions and discussion topics with you.\nAlthough the headline subjects are in place- the mentees are able to ask burning questions if they have had a difficult situation that week etc.\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\nPlaces are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider and NHSE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/group-mentoring-for-managers-cohort-5/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251022T090000
DTEND;TZID=Europe/London:20251022T103000
DTSTAMP:20260414T054048
CREATED:20250124T131212Z
LAST-MODIFIED:20250124T131212Z
UID:49542-1761123600-1761129000@lscthub.co.uk
SUMMARY:Group 5 - Mentor Session 1
DESCRIPTION:As a Manager\, or an Assistant Manager who aspires to become a Practice Manager\, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part in a facilitated conversation. \n\nEach group of 12 will be offered 4 sessions. Each session is 1 ½ hours in length. After each session they will be sent a write up of the sessions and anything relevant handouts as discussed in the session. If they cannot attend a session they will still get all of the handouts and write ups as they are part of the group. It is an interactive session- they must attend with a working camera and microphone as this is mentorship- so they will be talking and interacting. Everything discussed is confidential within the sessions.\n\nWe are putting on 4 sessions. You must sign up to all 4 sessions even if unable to attend all – simply select the date from the drop down box. 
URL:https://lscthub.co.uk/events/group-5-mentor-session-1/
CATEGORIES:Non-Clinical Staff Training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
END:VEVENT
END:VCALENDAR