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X-WR-CALDESC:Events for Lancashire and South Cumbria Training Hub
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DTSTART:20220101T000000
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DTSTART;TZID=UTC:20230602T093000
DTEND;TZID=UTC:20230602T130000
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CREATED:20230419T154854Z
LAST-MODIFIED:20230419T154854Z
UID:32138-1685698200-1685710800@lscthub.co.uk
SUMMARY:Correspondence Management Workshop - Level 1
DESCRIPTION:Workshop Objective \nThis aims to equip operational administrative staff to safely and efficiently take actions where appropriate\, and which may include forwarding correspondence to another member of the team\, or passing letters to a GP for action if a clinical decision is required. It is a more advanced task than document processing or coding alone. \nIt requires support staff to have the requisite skills and confidence to consistently make safe and informed decisions about how to code a letter and its contents in the patient record\, how to use an approved protocol for deciding which letters need to be sent to a GP and with what level of urgency\, and when to ask for help. \n  \nAIM – Level 1 \nBy the end of this workshop delegates will have an overview and a clear understanding of the operational value and importance of “Correspondence Management”. Both for improving the patient journey and for helping their Practice to manage workload more effectively and efficiently. \nThis level promotes a shared understanding and awareness of the potential positive impact of “Correspondence Management” on General Practice. \nThe topics that will be covered include; \n\nWelcome\, introductions and objectives\nWhere are we now ?\nWhat is “Correspondence Management” ?\nWhat are its benefits ?\nHow does it work ?\nWhat may be some of the barriers to introducing this change?\nWhat is Clinical Governance and why it is important?\nHow to ensure work and information is progressed in a Safe\, Efficient and Timely manner\nHow “Correspondence Management” improves the Patient experience\nThe importance of understanding Read Codes & medical terminology\nHow to recognise clinically relevant information within correspondence\nHow to process and action a letter to completion or forward to correct recipient\nThe importance of – Audit – feedback tools– Significant event reviews\nAction Plan\n\n  \nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \n  \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\n  \nHOW LONG IS THE COURSE? \nFull day (9:30-16:30) Virtual \n  \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/correspondence-management-workshop-level-1-2/
CATEGORIES:Non-Clinical Staff Training
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