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X-ORIGINAL-URL:https://lscthub.co.uk
X-WR-CALDESC:Events for Lancashire and South Cumbria Training Hub
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DTSTART:20220101T000000
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DTSTART;TZID=UTC:20230510T090000
DTEND;TZID=UTC:20230510T120000
DTSTAMP:20260423T230136
CREATED:20221116T094356Z
LAST-MODIFIED:20221116T094356Z
UID:26842-1683709200-1683720000@lscthub.co.uk
SUMMARY:Difficult Telephone Conversations Training
DESCRIPTION:This interactive course enhances telephone skills to enable your team to develop better rapport with patients\, control conversations better\, care navigate and also to reduce difficult conversations/abuse. \nAIMS \n\nGetting the Best out of Patients on the Phone\nCreating the personal connections that are lost in face to face contact\nHow your choice of words matters\nMaking a great start to create a personal connection\nTechniques to reduce the likelihood of abuse\nNoticing the patient’s mood and flexing your language to create empathy\nQuestion techniques to ensure that we get the information we need from the patient to care navigate effectively\nDealing with patients who say too much\nDealing with patients who might be aggressive or angry\nDealing with patients who don’t say enough\nDealing with patients with communication challenges\nRecovering after a tough conversation\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \nThis is a 3 hour course. \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/difficult-telephone-conversations-training/
CATEGORIES:Non-Clinical Staff Training
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