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X-WR-CALDESC:Events for Lancashire and South Cumbria Training Hub
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DTSTART;TZID=Europe/London:20250506T133000
DTEND;TZID=Europe/London:20250506T163000
DTSTAMP:20260416T155959
CREATED:20250130T131824Z
LAST-MODIFIED:20250130T131824Z
UID:49683-1746538200-1746549000@lscthub.co.uk
SUMMARY:Excellent Customer Care
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nAn innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and patient. Our Excellent Customer Service course received national awareness having been discussed on BBC Breakfast News\, Radio 5 Live and also in the Mail on Sunday. This course really makes a difference! \nAIMS \n\nDefining excellent customer care\nWhy first impressions are so critical\nUnderstanding why patients demand and don’t ask\nUnderstand why we feel challenged by ‘unreasonable’ expectations from patients\nHow empathy affects our reactions and how to become more empathetic in challenging conversations\nCreating more effective team approaches to dealing with challenging patients\nManaging anger and complaints more effectively.\nManaging queues more effectively\nReducing abuse on the phone\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/excellent-customer-care/
CATEGORIES:Non-Clinical Staff Training
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DTSTART;TZID=Europe/London:20250508T093000
DTEND;TZID=Europe/London:20250508T123000
DTSTAMP:20260416T155959
CREATED:20250402T072052Z
LAST-MODIFIED:20250402T072052Z
UID:51312-1746696600-1746707400@lscthub.co.uk
SUMMARY:Chaperoning
DESCRIPTION:OVERVIEW \nThe course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in which circumstances. \nWe then go on to examine the roles and responsibilities of chaperones\, including developing their knowledge as to an extended definition of intimate examinations\, where to stand\, what to say and do. \nWe also discuss what information should be reported after a chaperoning consultation and their role in the event of a complaint being made. \nAIMS \n\nClarifying definitions\n\n\nThe concept of ‘intimacy’\n\n\nRoles and responsibilities of the partners and the chaperone\n\n\nWhat the chaperone should be looking for whilst present\n\n\nIssues of consent: when and how it should be gained\n\n\nRisk areas in conducting intimate examinations\n\n\nChallenges to the gmcs ‘same sex chaperone’ guidance\,\n\n\nThe themes to be addressed in a practice chaperone policy\n\n\nReporting concerns\n\n\nProviding a chaperoning policy\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\n\n\nPen/Paper\n\n\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/chaperoning-3/
CATEGORIES:Non-Clinical Staff Training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250514T110000
DTEND;TZID=Europe/London:20250514T123000
DTSTAMP:20260416T155959
CREATED:20250121T084241Z
LAST-MODIFIED:20250121T084241Z
UID:49366-1747220400-1747225800@lscthub.co.uk
SUMMARY:Contracts Masterclass (Non-clinical training for managerial staff)
DESCRIPTION:This one and a half hour session gives you the time and understanding to work through the new 25.26 contract changes; new QOF changes; the Lancashire and South Cumbria Quality Contracts and the changes to the PCN DES. This will include useful templates to aid action planning the changes for your surgeries and to make sure that you are aware of all areas of the new contracts to plan and prepare.
URL:https://lscthub.co.uk/events/contracts-masterclass-non-clinical-training-for-managerial-staff-2/
CATEGORIES:Non-Clinical Staff Training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250515T133000
DTEND;TZID=Europe/London:20250515T163000
DTSTAMP:20260416T155959
CREATED:20250130T130753Z
LAST-MODIFIED:20250130T130753Z
UID:49679-1747315800-1747326600@lscthub.co.uk
SUMMARY:Essential Care Navigation (Non Clinical Staff)
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \nAIMS \n\nWhat is care navigation?\n\n\nWhy is care navigation essential in taking primary care forward?\n\n\nRecognising the care navigation we are already doing.\n\n\nUnderstanding that signposting is not triage\n\n\nTips to ensure that patients have confidence in the process\n\n\nSupporting patients who are reluctant to not see a GP\n\n\nManaging aggression and frustration\n\n\nMinimising abuse\n\n\nDeveloping self-confidence in the role\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\n\n\nPen/Paper\n\n\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/essential-care-navigation-non-clinical-staff-4/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250521T110000
DTEND;TZID=Europe/London:20250521T123000
DTSTAMP:20260416T155959
CREATED:20250121T082217Z
LAST-MODIFIED:20250121T082217Z
UID:49360-1747825200-1747830600@lscthub.co.uk
SUMMARY:Finance Masterclass (Non-clinical training for managerial staff)
DESCRIPTION:This one and a half hour session gives you the time and understanding to work through the GMS statement; look at ways to improve the practice finances with ‘quick wins’ and how to navigate PCSE’s role in practice finance.
URL:https://lscthub.co.uk/events/finance-masterclass-non-clinical-training-for-managerial-staff-2/
CATEGORIES:Non-Clinical Staff Training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250523T140000
DTEND;TZID=Europe/London:20250523T153000
DTSTAMP:20260416T155959
CREATED:20250124T075328Z
LAST-MODIFIED:20250124T075328Z
UID:49523-1748008800-1748014200@lscthub.co.uk
SUMMARY:Group 4:  Mentor Session 1
DESCRIPTION:As a Manager\, or an Assistant Manager who aspires to become a Practice Manager\, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part in a facilitated conversation. \nEach group of 12 will be offered 4 sessions. Each session is 1 ½ hours in length. After each session they will be sent a write up of the sessions and anything relevant handouts as discussed in the session. If they cannot attend a session they will still get all of the handouts and write ups as they are part of the group. It is an interactive session- they must attend with a working camera and microphone as this is mentorship- so they will be talking and interacting. Everything discussed is confidential within the sessions.\n\nWe are putting on 4 sessions. You must sign up to all 4 sessions even if unable to attend all – simply select the date from the drop down box. 
URL:https://lscthub.co.uk/events/group-4-mentor-session-1/
CATEGORIES:Non-Clinical Staff Training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
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