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X-WR-CALDESC:Events for Lancashire and South Cumbria Training Hub
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DTSTART;TZID=Europe/London:20241106T093000
DTEND;TZID=Europe/London:20241106T123000
DTSTAMP:20260417T031128
CREATED:20240604T124628Z
LAST-MODIFIED:20240604T124628Z
UID:43827-1730885400-1730896200@lscthub.co.uk
SUMMARY:Understanding Blood Tests and Results Training (Non-Clinical staff)
DESCRIPTION:COURSE OVERVIEW:\nIn the dynamic landscape of healthcare\, an understanding of blood tests is invaluable for non-clinicians. This course equips participants with the knowledge to navigate the complexities of blood tests\, fostering confidence and competence in interpreting results. \nMEDICAL NECESSITY:\nParticipants will delve into the medical reasons behind various blood tests\, exploring the diagnostic and monitoring purposes they serve. Understanding the rationale for specific tests empowers non-clinicians to appreciate the role of blood work in uncovering and managing a range of health conditions. From routine screenings to targeted assessments\, the course elucidates the diversity of tests employed in primary care. \nTHERAPEUTIC RANGES:\nA crucial aspect of the course is the exploration of therapeutic ranges. Participants will gain insights into the optimal levels of various blood components and the implications of deviations from these norms. Understanding therapeutic ranges is fundamental to recognizing when intervention or further investigation is warranted\, ensuring timely and effective patient care. \nPRACTICAL APPLICATIONS:\nThe course goes beyond theoretical knowledge\, incorporating real-world case studies and scenarios. Participants engage in practical exercises\, simulating the analysis of diverse blood test results. This hands-on approach enhances their ability to apply theoretical concepts to actual clinical situations. \nOUTCOME:\nUpon completion\, participants emerge with a heightened proficiency in understanding blood tests and results. This newfound expertise enables non-clinicians to contribute effectively to the collaborative healthcare environment\, ensuring optimal patient outcomes. \n\n\nAIMS\n\n\n\nClarification of terminology\nUnderstanding blood components\nMedical reasons behind the blood tests\nWhy the blood tests are important\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/understanding-blood-tests-and-results-training-non-clinical-staff-5/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241107T093000
DTEND;TZID=Europe/London:20241107T123000
DTSTAMP:20260417T031128
CREATED:20240605T102206Z
LAST-MODIFIED:20240605T102206Z
UID:43849-1730971800-1730982600@lscthub.co.uk
SUMMARY:SNOMED
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nThe course will raise confidence\, eliminates the most common mistakes with a simple to use structure\, and will improve the quality of the coding in the practice\, which in turn will improve safety\, audit\, QOF and quality. \n  \nAIMS \n\nTo examine the reasons for coding\nIntroducing Snomed Concepts\nExplaining how concepts can be used to increase accuracy.\nTo explain searching techniques for coding\nTo develop an understanding of common coding errors and how to make good\nShowing how common Read terms map into Snomed\nSnomed search browsers\nTo concentrate on improving data quality by correct coding\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/snomed-4/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241108T140000
DTEND;TZID=Europe/London:20241108T150000
DTSTAMP:20260417T031128
CREATED:20240715T152128Z
LAST-MODIFIED:20240715T152128Z
UID:44994-1731074400-1731078000@lscthub.co.uk
SUMMARY:Business Planning Masterclass (Non-Clinical)
DESCRIPTION:This one hour session gives you the tools to make a business plan for your surgery\, including useful templates to aid business and succession planning\, which is now part of the CQC well led domain. \n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/business-planning-masterclass-non-clinical-3/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241113T093000
DTEND;TZID=Europe/London:20241113T123000
DTSTAMP:20260417T031128
CREATED:20240604T111925Z
LAST-MODIFIED:20240604T111925Z
UID:43812-1731490200-1731501000@lscthub.co.uk
SUMMARY:Chaperoning Training (non-clinical staff)
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nThe course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in which circumstances. \nWe then go on to examine the roles and responsibilities of chaperones\, including developing their knowledge as to an extended definition of intimate examinations\, where to stand\, what to say and do. \nWe also discuss what information should be reported after a chaperoning consultation and their role in the event of a complaint being made. \nAIMS \n\nClarifying definitions\nThe concept of ‘intimacy’\nRoles and responsibilities of the partners and the chaperone\nWhat the chaperone should be looking for whilst present\nIssues of consent: when and how it should be gained\nRisk areas in conducting intimate examinations\nChallenges to the gmcs ‘same sex chaperone’ guidance\,\nThe themes to be addressed in a practice chaperone policy\nReporting concerns\nProviding a chaperoning policy\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/chaperoning-training-non-clinical-staff-4/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241114T140000
DTEND;TZID=Europe/London:20241114T170000
DTSTAMP:20260417T031128
CREATED:20240604T123847Z
LAST-MODIFIED:20240625T135411Z
UID:43820-1731592800-1731603600@lscthub.co.uk
SUMMARY:Essential Care Navigation (non-clinical staff)
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \nAIMS \n\nWhat is care navigation?\nWhy is care navigation essential in taking primary care forward?\nRecognising the care navigation we are already doing.\nUnderstanding that signposting is not triage\nTips to ensure that patients have confidence in the process\nSupporting patients who are reluctant to not see a GP\nManaging aggression and frustration\nMinimising abuse\nDeveloping self-confidence in the role\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/essential-care-navigation-non-clinical-staff-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241121T093000
DTEND;TZID=Europe/London:20241121T123000
DTSTAMP:20260417T031128
CREATED:20240604T130024Z
LAST-MODIFIED:20240604T130024Z
UID:43839-1732181400-1732192200@lscthub.co.uk
SUMMARY:Excellent Customer Care Training
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nAn innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and patient. Our Excellent Customer Service course received national awareness having been discussed on BBC Breakfast News\, Radio 5 Live and also in the Mail on Sunday. This course really makes a difference! \nAIMS \n\nDefining excellent customer care\nWhy first impressions are so critical\nUnderstanding why patients demand and don’t ask\nUnderstand why we feel challenged by ‘unreasonable’ expectations from patients\nHow empathy affects our reactions and how to become more empathetic in challenging conversations\nCreating more effective team approaches to dealing with challenging patients\nManaging anger and complaints more effectively.\nManaging queues more effectively\nReducing abuse on the phone\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/excellent-customer-care-training-10/
CATEGORIES:Non-Clinical Staff Training
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