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X-WR-CALNAME:Lancashire and South Cumbria Training Hub
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X-WR-CALDESC:Events for Lancashire and South Cumbria Training Hub
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DTSTART;TZID=Europe/London:20241001T093000
DTEND;TZID=Europe/London:20241001T123000
DTSTAMP:20260417T042714
CREATED:20240604T125433Z
LAST-MODIFIED:20240604T125555Z
UID:43829-1727775000-1727785800@lscthub.co.uk
SUMMARY:Note Summarising Training (non-clinical staff)
DESCRIPTION:  \nPlaces are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nThe course will raise confidence\, eliminates the most common mistakes with a simple to use structure\, and will improve the quality of summarising in the practice\, which in turn will improve safety\, audit\, QOF and quality. \nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only. \n 
URL:https://lscthub.co.uk/events/note-summarising-training-non-clinical-staff-3/
CATEGORIES:Non-Clinical Staff Training
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DTSTART;TZID=Europe/London:20241008T093000
DTEND;TZID=Europe/London:20241008T123000
DTSTAMP:20260417T042714
CREATED:20240604T124508Z
LAST-MODIFIED:20240604T124508Z
UID:43825-1728379800-1728390600@lscthub.co.uk
SUMMARY:Understanding Blood Tests and Results Training (Non-Clinical staff)
DESCRIPTION:COURSE OVERVIEW:\nIn the dynamic landscape of healthcare\, an understanding of blood tests is invaluable for non-clinicians. This course equips participants with the knowledge to navigate the complexities of blood tests\, fostering confidence and competence in interpreting results. \nMEDICAL NECESSITY:\nParticipants will delve into the medical reasons behind various blood tests\, exploring the diagnostic and monitoring purposes they serve. Understanding the rationale for specific tests empowers non-clinicians to appreciate the role of blood work in uncovering and managing a range of health conditions. From routine screenings to targeted assessments\, the course elucidates the diversity of tests employed in primary care. \nTHERAPEUTIC RANGES:\nA crucial aspect of the course is the exploration of therapeutic ranges. Participants will gain insights into the optimal levels of various blood components and the implications of deviations from these norms. Understanding therapeutic ranges is fundamental to recognizing when intervention or further investigation is warranted\, ensuring timely and effective patient care. \nPRACTICAL APPLICATIONS:\nThe course goes beyond theoretical knowledge\, incorporating real-world case studies and scenarios. Participants engage in practical exercises\, simulating the analysis of diverse blood test results. This hands-on approach enhances their ability to apply theoretical concepts to actual clinical situations. \nOUTCOME:\nUpon completion\, participants emerge with a heightened proficiency in understanding blood tests and results. This newfound expertise enables non-clinicians to contribute effectively to the collaborative healthcare environment\, ensuring optimal patient outcomes. \n\n\nAIMS\n\n\n\nClarification of terminology\nUnderstanding blood components\nMedical reasons behind the blood tests\nWhy the blood tests are important\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/understanding-blood-tests-and-results-training-non-clinical-staff-4/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241009T090000
DTEND;TZID=Europe/London:20241009T103000
DTSTAMP:20260417T042714
CREATED:20240715T151954Z
LAST-MODIFIED:20240715T151954Z
UID:44991-1728464400-1728469800@lscthub.co.uk
SUMMARY:New Contracts Masterclass (Non-Clinical)
DESCRIPTION:This one and a half hour session gives you the time and understanding to work through the new 24.25 contract changes; new QOF changes; the Lancashire and South Cumbria Quality Contracts and the changes to the PCN DES. This will include useful templates to aid action planning the changes for your surgeries and to make sure that you are aware of all areas of the new contracts to plan and prepare. \n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only
URL:https://lscthub.co.uk/events/new-contracts-masterclass-non-clinical-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
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DTSTART;TZID=Europe/London:20241009T093000
DTEND;TZID=Europe/London:20241009T123000
DTSTAMP:20260417T042714
CREATED:20240604T125840Z
LAST-MODIFIED:20240604T125840Z
UID:43836-1728466200-1728477000@lscthub.co.uk
SUMMARY:Excellent Customer Care Training
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nAn innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and patient. Our Excellent Customer Service course received national awareness having been discussed on BBC Breakfast News\, Radio 5 Live and also in the Mail on Sunday. This course really makes a difference! \nAIMS \n\nDefining excellent customer care\nWhy first impressions are so critical\nUnderstanding why patients demand and don’t ask\nUnderstand why we feel challenged by ‘unreasonable’ expectations from patients\nHow empathy affects our reactions and how to become more empathetic in challenging conversations\nCreating more effective team approaches to dealing with challenging patients\nManaging anger and complaints more effectively.\nManaging queues more effectively\nReducing abuse on the phone\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/excellent-customer-care-training-9/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241016T140000
DTEND;TZID=Europe/London:20241016T153000
DTSTAMP:20260417T042714
CREATED:20240126T094459Z
LAST-MODIFIED:20240126T094459Z
UID:40643-1729087200-1729092600@lscthub.co.uk
SUMMARY:Self Development (Non-Clinical)
DESCRIPTION:This session explores techniques for self development including identifying personality traits\, strengths and development needs. \n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/self-development-non-clinical/
CATEGORIES:Non-Clinical Staff Training
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