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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240306T133000
DTEND;TZID=Europe/London:20240306T163000
DTSTAMP:20260422T011230
CREATED:20240104T085543Z
LAST-MODIFIED:20240104T085543Z
UID:39504-1709731800-1709742600@lscthub.co.uk
SUMMARY:Essential Care Navigation
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \nAIMS \n\nWhat is care navigation?\nWhy is care navigation essential in taking primary care forward?\nRecognising the care navigation we are already doing.\nUnderstanding that signposting is not triage\nTips to ensure that patients have confidence in the process\nSupporting patients who are reluctant to not see a GP\nManaging aggression and frustration\nMinimising abuse\nDeveloping self-confidence in the role\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/essential-care-navigation-7/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240307T091500
DTEND;TZID=Europe/London:20240307T121500
DTSTAMP:20260422T011230
CREATED:20240117T140450Z
LAST-MODIFIED:20240117T140451Z
UID:39928-1709802900-1709813700@lscthub.co.uk
SUMMARY:Note Summarising Training (non-clinical staff)
DESCRIPTION:The course will raise confidence\, eliminates the most common mistakes with a simple to use structure\, and will improve the quality of summarising in the practice\, which in turn will improve safety\, audit\, QoF and quality. \nFor non-clinical staff.
URL:https://lscthub.co.uk/events/note-summarising-training-non-clinical-staff/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240308T093000
DTEND;TZID=Europe/London:20240308T123000
DTSTAMP:20260422T011230
CREATED:20231217T204801Z
LAST-MODIFIED:20240118T121916Z
UID:39014-1709890200-1709901000@lscthub.co.uk
SUMMARY:Understanding Blood Tests and Results
DESCRIPTION:HOW LONG IS THE COURSE?\n\n\n2 hours with time for discussion and questions \n\n\nWHO SHOULD ATTEND?\n\n\n\nSecretaries\nNon Clinicians\nReceptionists\nHeath care assistants\n\n\n\nSUMMARY\n\n\nThe course aims to develop a good understanding of the most common blood tests taken in general practice. \nWe explore the medical reasons why these blood tests are required\, including discussion of the therapeutic ranges and why this is important. \n\n\nAIMS\n\n\n\nClarification of terminology\nUnderstanding blood components\nMedical reasons behind the blood tests\nWhy the blood tests are important
URL:https://lscthub.co.uk/events/understanding-blood-tests-and-results/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240312T140000
DTEND;TZID=Europe/London:20240312T153000
DTSTAMP:20260422T011230
CREATED:20240126T093627Z
LAST-MODIFIED:20240126T093627Z
UID:40624-1710252000-1710257400@lscthub.co.uk
SUMMARY:The Art of Delegation (Non-Clinical)
DESCRIPTION:This session explores different management styles and provides the necessary tools to delegate effectively. \n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/the-art-of-delegation-non-clinical/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240314T093000
DTEND;TZID=Europe/London:20240314T123000
DTSTAMP:20260422T011230
CREATED:20240104T085655Z
LAST-MODIFIED:20240104T085655Z
UID:39506-1710408600-1710419400@lscthub.co.uk
SUMMARY:Essential Care Navigation
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \nAIMS \n\nWhat is care navigation?\nWhy is care navigation essential in taking primary care forward?\nRecognising the care navigation we are already doing.\nUnderstanding that signposting is not triage\nTips to ensure that patients have confidence in the process\nSupporting patients who are reluctant to not see a GP\nManaging aggression and frustration\nMinimising abuse\nDeveloping self-confidence in the role\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/essential-care-navigation-8/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240314T140000
DTEND;TZID=Europe/London:20240314T170000
DTSTAMP:20260422T011230
CREATED:20240104T085321Z
LAST-MODIFIED:20240104T085321Z
UID:39502-1710424800-1710435600@lscthub.co.uk
SUMMARY:Excellent Customer Care Training
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nAn innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and patient. Our Excellent Customer Service course received national awareness having been discussed on BBC Breakfast News\, Radio 5 Live and also in the Mail on Sunday. This course really makes a difference! \nAIMS \n\nDefining excellent customer care\nWhy first impressions are so critical\nUnderstanding why patients demand and don’t ask\nUnderstand why we feel challenged by ‘unreasonable’ expectations from patients\nHow empathy affects our reactions and how to become more empathetic in challenging conversations\nCreating more effective team approaches to dealing with challenging patients\nManaging anger and complaints more effectively.\nManaging queues more effectively\nReducing abuse on the phone\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/excellent-customer-care-training-6/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240315T100000
DTEND;TZID=Europe/London:20240315T110000
DTSTAMP:20260422T011230
CREATED:20240111T090238Z
LAST-MODIFIED:20240111T090238Z
UID:39722-1710496800-1710500400@lscthub.co.uk
SUMMARY:Year End Masterclass (Non-Clinical)
DESCRIPTION:This one hour session gives an overview of year end requirements- and includes handy checklist template handouts and getting through QOF guidance. \n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/year-end-masterclass-non-clinical-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240319T140000
DTEND;TZID=Europe/London:20240319T151500
DTSTAMP:20260422T011230
CREATED:20240131T100443Z
LAST-MODIFIED:20240131T100443Z
UID:40695-1710856800-1710861300@lscthub.co.uk
SUMMARY:How to have a challenging conversation (Non-Clinical)
DESCRIPTION:This session provides the tools to tackle those difficult situations effectively and removes the fear/reluctance.\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
URL:https://lscthub.co.uk/events/how-to-have-a-challenging-conversation-non-clinical/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240321T080000
DTEND;TZID=Europe/London:20240321T170000
DTSTAMP:20260422T011230
CREATED:20240104T084841Z
LAST-MODIFIED:20240104T084841Z
UID:39498-1711008000-1711040400@lscthub.co.uk
SUMMARY:Chaperoning Training
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nThe course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in which circumstances. \nWe then go on to examine the roles and responsibilities of chaperones\, including developing their knowledge as to an extended definition of intimate examinations\, where to stand\, what to say and do. \nWe also discuss what information should be reported after a chaperoning consultation and their role in the event of a complaint being made. \nAIMS \n\nClarifying definitions\nThe concept of ‘intimacy’\nRoles and responsibilities of the partners and the chaperone\nWhat the chaperone should be looking for whilst present\nIssues of consent: when and how it should be gained\nRisk areas in conducting intimate examinations\nChallenges to the gmcs ‘same sex chaperone’ guidance\,\nThe themes to be addressed in a practice chaperone policy\nReporting concerns\nProviding a chaperoning policy\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/chaperoning-training-9/
CATEGORIES:Non-Clinical Staff Training
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