Coaching and Mentoring Essential
2023-11-02
Network Learning Events are designed to be interactive and provide coaches and mentors with access to CPD, focusing on current, topical issues to enhance knowledge, skills, effectiveness and overall coaching and mentoring practice.
Our Network Learning Events also provide dedicated space for networking with your peers and allowing you to meet and engage with a supportive network of like-minded individuals sharing best practice across the region. Through this you help to influence the current and future agenda in your locality/organisation and support the development of a coaching and mentoring culture across the North West.

Correspondence Management Workshop - Level 1
2023-11-02 09:30 - 13:00 (Europe/London)
Workshop Objective
This aims to equip operational administrative staff to safely and efficiently take actions where appropriate, and which may include forwarding correspondence to another member of the team, or passing letters to a GP for action if a clinical decision is required. It is a more advanced task than document processing or coding alone.
It requires support staff to have the requisite skills and confidence to consistently make safe and informed decisions about how to code a letter and its contents in the patient record, how to use an approved protocol for deciding which letters need to be sent to a GP and with what level of urgency, and when to ask for help.

AIM – Level 1
By the end of this workshop delegates will have an overview and a clear understanding of the operational value and importance of “Correspondence Management”. Both for improving the patient journey and for helping their Practice to manage workload more effectively and efficiently.
This level promotes a shared understanding and awareness of the potential positive impact of “Correspondence Management” on General Practice.
The topics that will be covered include;

Welcome, introductions and objectives
Where are we now ?
What is “Correspondence Management” ?
What are its benefits ?
How does it work ?
What may be some of the barriers to introducing this change?
What is Clinical Governance and why it is important?
How to ensure work and information is progressed in a Safe, Efficient and Timely manner
How “Correspondence Management” improves the Patient experience
The importance of understanding Read Codes & medical terminology
How to recognise clinically relevant information within correspondence
How to process and action a letter to completion or forward to correct recipient
The importance of – Audit – feedback tools– Significant event reviews
Action Plan

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff

WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
Full day (9:30-16:30) Virtual

HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.

Wellbeing Champion Event (Virtual)
2023-11-06 12:30 - 15:00 (Europe/London)
Health and Wellbeing Champions in Primary Care, join us for a virtual L&SC PCTH Wellbeing Champion event!
Topics include:

Hand reflexology for stress and anxiety with Nicola Albanese
Circles of Control with Jo Tomlinson
Mouth Health and Claire Morley
Well-being Quiz with Jayne Swarbrick
Trauma-informed session with Nicola Bullen
Gut Health with Reeta Karamchandani
10 top tips for wellbeing with Sara Balwin
Mindful Breathing with Reeta Karamchandani

There will be an opportunity for questions and answers and a wellbeing discussion within this session.

Conflict resolution and de-escalation
2023-11-07 09:30 - 10:30, 2023-11-07 13:00 - 14:00, 2023-11-14 09:30 - 10:30, 2023-11-14 12:00 - 13:00, 2023-11-21 09:00 - 10:00, 2023-11-21 15:00 - 16:00 UTC
This one hour session provides the tools to tackle conflict and to de-escalate situations in the workplace​
This is a fully interactive session- please ensure you have a camera and microphone
You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.If you are no longer able to attend, please cancel your place via Eventbrite.
If you are struggling with booking or cancelling your place, please contact us on mbpcc.lscthub@nhs.net

Routine Enquiry in Domestic Abuse Bite Size Training
2023-11-07 10:00 - 11:00 (Europe/London)

Learning from venous thromboembolism claims in primary care
2023-11-07 12:30 - 14:00 (Europe/London)
NHS Resolution’s Safety and Learning team, are hosting a virtual forum on learning from venous thromboembolism (VTE) claims in primary care.
The purpose is to raise awareness of the cost and scale of harm, discuss the challenges and recommendations around recognition and treatment of VTE in general practice. We will hear from a range of experts in the field with experience in developing and spreading best practice.
The format is interactive, with delegate questions and panel discussion.
Programme:

Learning from VTE claims – NHS Resolution
Venous Thromboembolism: the campaign for improvement – Thrombosis UK
Q&A panel discussion

Speakers:

Jo Jerrome – Chief Executive Officer (Thrombosis UK)
Professor Beverley Hunt – Professor of Thrombosis & Haemostasis (Kings Healthcare Partners), Consultant, Thrombosis & Haemophilia Centre (Guys and St Thomas NHS Foundation Trust, Strategic Lead in Laboratory Haematology, (Synnovis), Trustee & Founder (Thrombosis UK)
Dr Matt Fay – Clinical Director of Cardiology (Westcliffe Health Innovations), Honorary Clinical Lecturer (Warwick Medical School)
Ellen Nicholson – Integrated System Discharge Lead (Royal Surrey NHS Foundation Trust)
Dr Anwar Khan – Senior Clinical Advisor for General Practice (NHS Resolution)
Samantha Thomas – National Safety and Learning Lead for General Practice (NHS Resolution)

ACP Forum
2023-11-08 11:30 - 12:30 (Europe/London)
Want an update on ACP developments in your Lancashire and South Cumbria region and a place to share your ideas with ACP peers ?
Focus: We have a cardiac physiologist doing – ‘a session on tips and case studies for ECG interpretation’ – Gill
Save the date! Join our ACP forum!
By signing up you agree for your information to be stored and shared by the Training hub and with NHSE and ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

Correspondence Management Workshop - Level 2
2023-11-09 09:30 - 16:30 (Europe/London)
Workshop Objective
This aims to equip operational administrative staff to safely and efficiently take actions where appropriate, and which may include forwarding correspondence to another member of the team, or passing letters to a GP for action if a clinical decision is required. It is a more advanced task than document processing or coding alone.
It requires support staff to have the requisite skills and confidence to consistently make safe and informed decisions about how to code a letter and its contents in the patient record, how to use an approved protocol for deciding which letters need to be sent to a GP and with what level of urgency, and when to ask for help.

AIM – Level 2
By the end of this workshop delegates will have an overview understanding of the Read coding, and medical terminology needed to enable them to fully contribute to the safe, practice application of “Correspondence Management”.
Delegates will also receive a number of standard checklists and templates which they will then be able to adapt for their Practice.
Level 2 incorporates an online assessment for each candidate taken in their own time at the practice.
The topics that will be covered include;

Welcome, introductions and objectives
Read Codes
Purpose
Definition
Structure
Episodicity
Common abbreviations
Codes derived from Secondary Care
Medical Terminology
Word structure and building blocks
Major body systems and organs
Common tests & investigations
Action Plan

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff

WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
Full day (9:30-16:30) Virtual

HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.

Clinical Skills Practice Workshop (Garstang)
2023-11-09 10:00 - 13:00 UTC | Garstang Medical Practice, Kepple lane, Garstang, PR3 1PB
New for 2023 Lancashire and South Cumbria Training Hub are offering Clinical Skills Practice Workshops! Available throughout the year at different locations you will be able to experience a hands on approach with the support of a clinical educator!

Topics covered in the sessions are:

Venepuncture
Obtaining a Manual Blood pressure
Injection Technique
Cervical Sample Taking

The workshops welcome General Practice Nurses, Health Care Assistants, Nursing Associates, Trainee Nursing Associates, Advanced Nurse Practitioners, Student Nurses, Student Nurse Paramedics, Physician Associates… anyone with a clinical role within Primary Care that is already trained in the topics above.
New to practice and want to have some hands-on experience with a mannequin to gain skills and confidence or if you are an experienced practitioner and want to refresh your skills then this is the workshop for you!

We have equipment available in the workshops to enable you to practice your skills and get hands on experience with the support of a friendly clinical educator plus a practical handbook to guide you through.
– Please note that these workshops are not a formal training session and the purpose is to support delegates in building on knowledge and skills already learnt from previous formal training.
Delegates must join the session from the start time and leave once they feel they have gained enough from the workshop: there is no requirement to stay for the full 3 hours. In addition, delegates may attend to access one of the pieces of equipment or all of them! This is a great opportunity to get hands on and have a play with the mannequins to help improve your practice!
If you have any additional needs or requirements to attend these sessions, then please contact the training hub on mbpcc.lscthub@nhs.net

Please ensure you bring your own lunch/snacks if required.

What matters to you? Children and Young people's social prescribing
2023-11-09 12:00 - 14:00 (Europe/London)
What matters to you? Children and Young people’s social prescribing – This webinar will focus on personalised care and share positive case studies.

Mentor-Coach Development Training and Support Workshop
2023-11-10 09:00 - 12:00 (Europe/London)
The focus of this training is on introducing the principles and practices of a coaching approach which may be applied to your mentoring practice. The training will help you to understand what we mean by a coaching approach and introduce some of the key skills that it involves. It may also be seen as a taster to help you decide whether you would like to complete an ILM programme.

If you have booked a place on this event, please ensure you attend.
If you are no longer able to attend, please cancel your place on Eventbrite. If you are struggling with booking or cancelling a place, please contact us on mbpcc.lscthub@nhs.net
By signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only

Health Coaching – Face to Face
2023-11-13 - 2023-11-14
Follow this link for further 2-Day Core Skills Health Coaching Courses that we are offering free of charge to all Lancs & S Cumbria colleagues in November & December 2023, who have not already attended a 2-Day HC Course previously.

The 2-day face to face programme is designed to support practitioners from all health, care, community and voluntary sectors to learn how to use health coaching effectively in their current roles when speaking to patients/clients.
Health Coaching will give you the opportunity to build on the many skills you already possess and learn how a health coaching approach can very usefully support your work.

Please fill out the application form in full (stating your chosen co-hort dates) and send to workforcetraining@activelancashire.org.uk , so that we can register you on your chosen dates. (Please note registrations are on a first come, first serve basis)
Once registered, you will receive a confirmation e-mail.
Once all places have been filled on a course, a follow-up e-mail will be sent to you. This will provide you with further course details/materials in preparation for your course.

Wellbeing Conversations Training
2023-11-13 12:00 - 13:30 UTC
Managers and Leaders: Join us for a L&SC PCTH Wellbeing Conversation Session!

What is a wellbeing conversation?
The NHS People Plan 2020-21 sets out an ambition: “From September 2020, every member of the NHS should have a health and wellbeing conversation and develop a personalised plan. These conversations may fit within an appraisal, job plan or one-to-one line management discussion, and should be reviewed at least annually. As part of this conversation, line managers will be expected to discuss the individual’s health and wellbeing, and any flexible working requirements, as well as equality, diversity and inclusion.”

Vision for the wellbeing conversations
Health and wellbeing conversations are intended to be regular, supportive, coaching-style one to one conversations that focus on the wellbeing of our NHS people.
By encouraging organisations to embed wellbeing conversations across their system, we aim to create cultures where people feel heard and valued, and in which diversity is respected. This should, in turn, encourage us all to pass care and compassion on to each other, to patients and to our families.
Wellbeing conversations should consider the whole wellbeing of an individual (e.g. physical, mental, emotional, social, financial, lifestyle, safety) and identify areas where the individual may need support, signpost them to that support, and regularly monitor their wellbeing over time.

If you are no longer able to attend, please cancel your place via Eventbrite. If you are struggling with booking or cancelling your place, please contact us on mbpcc.lscthub@nhs.net
By signing up you agree for your information to be stored and by the Training hub and shared with NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Non-Medical Prescribing Webinar: Prescribing Data Reports – Art of the possible!
2023-11-14 11:30 - 12:30 (Europe/London)
Following the success of the first Non-Medical Prescribing (NMP) Webinar that was held in June this year, NHSE are pleased to inform you that the ICB Non-Medical Prescribing Leads will be hosting a second webinar on 14th November between 11.30am – 12.30pm.

The theme of the event will be: Prescribing Data Reports – Art of the possible!
The webinar will go through how a Non-Medical Prescriber can use their quarterly prescribing data reports to undertake reflective practice and identify gaps in knowledge, as well as support personal development so that Non-Medical Prescribers can enhance the quality of their prescribing practice and make prescribing practices as safe as possible.
The event will include the following topics:

Prescribing data reports: benefits and what the reports show.
How reports are screened and circulated.

How a non-medical prescriber can use the reports – with a focus on reflective practice.
Prescribing Safely & Confidently – Hints and Tips.

The webinar is intended for Non-Medical Prescribers working in/employed by General Practice across Lancashire and South Cumbria, but is also open to Practice Managers and Clinical Supervisors.

The following link can be used to join the webinar on the 14th November 2023: Click here to join the meeting. Please note: Registration is not required. Attendees can join the meeting on the day by clicking on the above link

Learning Disability Awareness and AHC’s: A Whole Practice Approach
2023-11-14 12:30 - 14:00 UTC
Who should attend:
Any staff member who is involved in and/or has an interest in supporting people with learning disabilities (PWLD) to have annual health checks.
Description of training:

Training sessions will cover what a learning disability is/is not, and the characteristics seen within different levels of LD
Overview of LD inclusion tool to identify patients, when and how to use
Overview of LeDeR – purpose and statistics of preventable deaths in PWLD
Importance of Annual Health Checks and common health issues in PWLD
Mental Capacity in relation to healthcare for PWLD
Barriers to accessing equitable healthcare for PWLD
AHC and health action plans – what should be considered, how to develop an effective HAP
Effective strategies to support successful AHC’s
Service aims and objectives of the Health Facilitation Team to support GP practices
Learning Disability Champion proposal
Video’s from PWLD – explanation of their experiences of health checks

Please ensure you have access to a camera and microphone to join the meeting.

Mental Health Awareness Training: Promoting Wellbeing
2023-11-15 13:00 - 14:00 (Europe/London)
Training for all staff working in primary care: Module 1 – Promoting wellbeing

Learning outcomes
By the end of this training the participant will:

Understand the factors which contribute to wellbeing
Know how wellbeing can be measured
Be aware of the steps to maintain wellbeing
Understand how stress and distress can affect wellbeing • Recognise stress and distress
Be able to proactively help people to maintain their wellbeing

Correspondence Management Workshop - Level 3
2023-11-16 09:30 - 16:30 (Europe/London)
Workshop Objective
This aims to equip operational administrative staff to safely and efficiently take actions where appropriate, and which may include forwarding correspondence to another member of the team, or passing letters to a GP for action if a clinical decision is required. It is a more advanced task than document processing or coding alone.
It requires support staff to have the requisite skills and confidence to consistently make safe and informed decisions about how to code a letter and its contents in the patient record, how to use an approved protocol for deciding which letters need to be sent to a GP and with what level of urgency, and when to ask for help.

AIM – Level 3
By the end of this workshop delegates will have both consolidated their learning from previous workshops and also grown their understanding of the importance, for patient safety ,of both working to protocols and learning from experience. Delegates will not only have time to learn, share and reflect but will also develop a personal action plan and some simple templates
Level 3 incorporates an online assessment for each candidate taken in their own time at the practice.
The topics that will be covered include;

Welcome, introductions and objectives
What are we doing now ?
What is the required change ?
What is our route map ?
How to do this safely?
Managing potential risk – a 5 stage approach
The importance of Clinical Governance
GP Champion
Medico-legal considerations
How to work effectively and efficiently
The importance of protocols
What are they ?
What makes a good, safe, effective protocol ?
Knowing your limitations
Reviewing a simple protocol
The Importance of the audit cycle/feedback cycle
Who is responsible for what ?
Compliance with CQC’s 5 key questions
Learning from experience and the the PDSA cycle
Action Plan

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff

WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
Full day (9:30-16:30) Virtual

HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.

Leading Anchor Organisations Workshop 3: The best job for the person – inclusive workforce and employment interventions
2023-11-16 12:30 - 13:30 (Europe/London)
Thursday 30th November 12:30pm – 13:30pm: Book your place
Led by Tom Lloyd Goodwin – Director of Policy and Practice at CLES
Public land should be more than just a commodity. Wherever possible, it should be used to drive social, economic and environmental value and address the wider determinants of health. Nevertheless, land usage and disposal in an NHS context is heavily centralised which presents challenges for the progressive use of land and estates – particularly surplus land. Can we develop local progressive estates strategies? Some places are doing it? What is the art of the possible here?

Palliative and end of life education sessions - Recognising dying and advance care planning
2023-11-16 17:30 - 18:30 (Europe/London)
St Catherine’s community team have planned some evening education sessions on palliative and end of life care which will be delivered on a rolling programme via MS teams. The next two sessions will cover recognising dying and advance care planning and symptom management at end of life. All are welcome but the sessions will be particularly aimed at GPs and ACPs.
You are welcome to just attend on the teams link below but please email janette.sherrington@stcatherines.co.uk if you would like to register for a CPD certificate and to receive a calendar invite.
Dr K Baron Palliative Medicine Consultant

Collaborative Masterclass – Hewitt Review: leveraging opportunities within Intergrated Care Systems
2023-11-17 09:00 - 12:00 (Europe/London)
About the Event
By commissioning the Hewitt Review, the government has shown commitment towards empowering ICSs and local leaders to work together to ‘improve outcomes for their populations’. This event will consider the developments within the ICS landscape 6 months on and how systems are driving forward change and integration.
System Leaders will give a 10 minute presentation setting the context for their system / perspective and we will then host a roundtable discussion based on 4 questions and questions from the audience. The event aims provide a safe, reflective space for recognised leaders to share their stories of what they have learnt as they try to lead across systems and improve population health outcomes, transform health and care services, reduce health inequalities and create the best value for public funds.
Learning Outcomes
By the end of the masterclass you will:

Have more knowledge and understanding of the issues and the challenges
Gained clarification of the cultural and leadership shift necessary for change
Be able to reflect on the different stories from different leaders/systems and translate that learning for
your own role

Book your place

Health Coaching – Face to Face Preston Day 2
2023-11-20

Learning Environment Educator Development and Update Workshops
2023-11-20 12:00 - 13:00 UTC
This workshop is for all Educators who support pre-registration learners, Allied Health Professional, Physician Associates, General Practitioners, NMC Assessors and Supervisors

This is an interactive discussion on the learning environment, HEE Quality Framework (2021), assessment and supervision process, the learners and an overview of NMC standards and the requirements of the above professions.

You will receive an email prior to the workshop with the required pre reading attached for this session.

You can also find the pre-reading here: https://lscthub.co.uk/learning-environment-educator-development-workshop/

If you are no longer able to attend, please cancel your place via Eventbrite. If you are struggling with booking or cancelling your place, please contact us on mbpcc.lscthub@nhs.net

By signing up you agree for your information to be stored and by the Training hub and shared with the Trainer, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Preceptorship Webinar
2023-11-20 14:00 - 14:30 (Europe/London)
The webinar will include:

Introduction to the L&SC PCTH Legacy Mentor
National Preceptorship Programme and Principles
Information about the Preceptorship Programme
Preceptorship Programme for Preceptees
Development and training of Preceptors
Questions and answers

This webinar will be recorded. Please let us know if this causes a problem for you.
If you have booked a place on this event, please ensure you attend.
Webinar Preceptorship Flyer (2)
If you are no longer able to attend, please cancel your place on Eventbrite. If you are struggling with booking or cancelling a place, please contact us on mbpcc.lscthub@nhs.net

Primary Care Drop-in session - Workforce development support
2023-11-22 09:30 - 10:00 (Europe/London)
For PCN and Practice Managers/Clinical Directors/GPs/all PCN and practice staff who support the recruitment and retention of their teams
Have a question about ARRS roles? Need support with workforce planning or staff development? Looking for opportunities to share your job vacancies? Interested in job matching services and linking in with local job seekers? Your local PCN Workforce Development Managers are here to help!

PAM (Patient Activation Measure) Workshop
2023-11-22 09:30 - 12:00 (Europe/London)
What is the Patient Activation Measure (PAM)
PAM Training Application Form 2023
