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X-WR-CALNAME:Lancashire and South Cumbria Training Hub
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X-WR-CALDESC:Events for Lancashire and South Cumbria Training Hub
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DTSTART;TZID=Europe/London:20261118T093000
DTEND;TZID=Europe/London:20261118T123000
DTSTAMP:20260804T143314Z
CREATED:20260804T140535Z
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UID:61041-1794994200-1795005000@lscthub.co.uk
SUMMARY:Excellent Customer Care (for non-clinical staff)
DESCRIPTION:For Admin and Clerical Staff working in Lancashire and South Cumbria General Practice.\nThe course dives into the art of delivering exceptional client experiences\, focusing on creating a culture of empathy\, efficiency\, and professionalism.Course Aims: \n\n\nDefining excellent customer care\nWhy first impressions are so critical\nUnderstanding why people demand and don’t ask\nUnderstand why we feel challenged by ‘unreasonable’ expectations\nHow empathy affects our reactions and how to become more empathetic in challenging conversations\nCreating more effective team approaches to dealing with challenging behaviours\nManaging anger and complaints more effectively.\nManaging queues more effectively\nReducing abuse on the phone\n\n\n\nDefining Excellent Customer Care: The course begins by defining what truly constitutes excellent customer care\, emphasising its profound impact on client satisfaction and the overall service quality. Participants will gain essential insights into the critical role of first impressions\, understanding that initial interactions play a vital role in setting the tone for positive and lasting experiences.\nUnderstanding Client Expectations: Participants will explore the nuances of personal demands\, even those unspoken\, and learn how to anticipate patient needs. We focus on the psychological aspects that shape patient expectations\, enabling staff to proactively address and exceed these needs to ensure high patient satisfaction.\nManaging Unreasonable Expectations: Handling unreasonable expectations can be challenging. This course equips participants with practical tools for navigating such situations with empathy and professionalism. By understanding the importance of empathetic communication\, staff will be able to foster more compassionate and effective interactions\, even in difficult conversations\, strengthening patient relationships.\nTeam Approaches to Challenging Behaviour: The course covers how to build an effective team approach for dealing with challenging behaviours. Anger management techniques and effective complaint resolution are addressed\, ensuring that participants can turn potential conflicts into opportunities for service improvement and a more positive patient experience.\nQueue Management and Service Efficiency: Efficient queue management is a key practical element of excellent customer care. Participants will learn strategies to reduce wait times and improve overall service efficiency\, directly contributing to higher client satisfaction.\nReducing Phone Abuse and Ensuring Respectful Communication: The course also focuses on managing phone abuse and promoting professional\, respectful communication during telephone interactions\, ensuring that all communication\, whether in person or on the phone\, maintains the same high standard of care.\n\n\n\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting. \nPLEASE NOTE:  Resources are only available to attendees.  Please ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session.
URL:https://lscthub.co.uk/events/excellent-customer-care-for-non-clinical-staff-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261118T100000
DTEND;TZID=Europe/London:20261118T113000
DTSTAMP:20260126T125111Z
CREATED:20260126T125111Z
LAST-MODIFIED:20260126T125111Z
UID:56732-1794996000-1795001400@lscthub.co.uk
SUMMARY:Clinical Skills Practice Workshop - Lytham Face to Face
DESCRIPTION:Available throughout the year at different locations you will be able to experience a hands on approach with the support of a clinical educator! \nLocation: Room (Seminar Room) Lytham Primary Care Centre\, Victoria Street Lytham FY8 5DZ\, Victoria St\, Lytham FY8 5DZ \nWe have added some extra skills onto our sessions to broaden the experience on attending! \nTopics covered in the sessions are:\n\n\nManual blood pressures plus looking at normal parameters and targets\nInjection Technique\nVenepuncture\nInhaler technique\nPeak flow technique\nBlood oxygen levels using a pulse oximeter.\n\n\nThe workshops welcome General Practice Nurses\, Health Care Assistants\, Nursing Associates\, Trainee Nursing Associates\, Advanced Nurse Practitioners\, Student Nurses\, Student Nurse Paramedics\, Physician Associates… anyone with a clinical role within Primary Care that is already trained in the topics above. \n\nNew to practice and want to have some hands-on experience with a mannequin to gain skills and confidence or if you are an experienced practitioner and want to refresh your skills then this is the workshop for you! \n\nWe have equipment available in the workshops to enable you to practice your skills and get hands-on experience with the support of a friendly clinical educator plus a practical handbook to guide you through. \n\n\nPlease note that these workshops are not a formal training session and the purpose is to support delegates in building on knowledge and skills already learnt from previous formal training.\n\n\nDelegates must join the session from the start time and leave once they feel they have gained enough from the workshop: there is no requirement to stay for the full 3 hours. In addition\, delegates may attend to access one of the pieces of equipment or all of them! This is a great opportunity to get hands-on and have a play with the mannequins to help improve your practice!\n\nYou will receive a certificate post-training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\n\nIf you have any additional needs or requirements to attend this session\, please contact us at mbpcc.lscthub@nhs.net\n\nBy signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider\, NHSE and NHS ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/clinical-skills-practice-workshop-lytham-face-to-face-3/
LOCATION:Lytham Primary Care Centre Victoria Street Lytham FY8 5DZ\, Lytham Primary Care Centre Victoria Street Lytham FY8 5DZ
CATEGORIES:Clinical nurse training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261118T113000
DTEND;TZID=Europe/London:20261118T130000
DTSTAMP:20260126T125200Z
CREATED:20260126T125200Z
LAST-MODIFIED:20260126T125200Z
UID:56734-1795001400-1795006800@lscthub.co.uk
SUMMARY:Clinical Skills Practice Workshop - Lytham Face to Face
DESCRIPTION:Available throughout the year at different locations you will be able to experience a hands on approach with the support of a clinical educator! \nLocation: Room (Seminar Room) Lytham Primary Care Centre\, Victoria Street Lytham FY8 5DZ\, Victoria St\, Lytham FY8 5DZ \nWe have added some extra skills onto our sessions to broaden the experience on attending! \nTopics covered in the sessions are:\n\n\nManual blood pressures plus looking at normal parameters and targets\nInjection Technique\nVenepuncture\nInhaler technique\nPeak flow technique\nBlood oxygen levels using a pulse oximeter.\n\n\nThe workshops welcome General Practice Nurses\, Health Care Assistants\, Nursing Associates\, Trainee Nursing Associates\, Advanced Nurse Practitioners\, Student Nurses\, Student Nurse Paramedics\, Physician Associates… anyone with a clinical role within Primary Care that is already trained in the topics above. \n\nNew to practice and want to have some hands-on experience with a mannequin to gain skills and confidence or if you are an experienced practitioner and want to refresh your skills then this is the workshop for you! \n\nWe have equipment available in the workshops to enable you to practice your skills and get hands-on experience with the support of a friendly clinical educator plus a practical handbook to guide you through. \n\n\nPlease note that these workshops are not a formal training session and the purpose is to support delegates in building on knowledge and skills already learnt from previous formal training.\n\n\nDelegates must join the session from the start time and leave once they feel they have gained enough from the workshop: there is no requirement to stay for the full 3 hours. In addition\, delegates may attend to access one of the pieces of equipment or all of them! This is a great opportunity to get hands-on and have a play with the mannequins to help improve your practice!\n\nYou will receive a certificate post-training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\n\nIf you have any additional needs or requirements to attend this session\, please contact us at mbpcc.lscthub@nhs.net\n\nBy signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider\, NHSE and NHS ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/clinical-skills-practice-workshop-lytham-face-to-face-4/
LOCATION:Lytham Primary Care Centre Victoria Street Lytham FY8 5DZ\, Lytham Primary Care Centre Victoria Street Lytham FY8 5DZ
CATEGORIES:Clinical nurse training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261118T133000
DTEND;TZID=Europe/London:20261118T153000
DTSTAMP:20260126T125356Z
CREATED:20260126T125356Z
LAST-MODIFIED:20260126T125356Z
UID:56738-1795008600-1795015800@lscthub.co.uk
SUMMARY:Spirometry Skills Workshop - Lytham Face to Face
DESCRIPTION:Available throughout the year at Room SF89\, Darwen Health Centre\, James St W\, Darwen BB3 1PY \nThe session will include verification of the spirometer using a 3 litre syringe and an opportunity to practice performing spirometry with an experienced clinical educator. \n\nThe workshops welcome General Practice Nurses\, Health Care Assistants\, Nursing Associates\, Trainee Nursing Associates\, Advanced Nurse Practitioners\, Student Nurses\, Student Nurse Paramedics\, Physician Associates… anyone with a clinical role within Primary Care that is already trained in spirometry \n\n\nPLEASE BRING A DISPOSIBLE MOUTHPIECE TO THE SESSION \nPart of the training involves active participation including performing spirometry. To take part in this you will need to complete the following consultation form on the day. Please review this form prior to attendance noting the contraindications. https://forms.office.com/e/HxTabgpaFJ \n\n\nPlease note this workshop is not a formal training session and the purpose is to support delegates in building on knowledge and skills already learnt from previous formal training.\n\n\nDelegates must join the session from the start time and leave once they feel they have gained enough from the workshop: there is no requirement to stay for the full 3 hours. \n\nIf you have any additional needs or requirements to attend these sessions\, then please contact us.\n\nYou will receive a certificate post-training for your attendance. \nIf you have any additional needs or requirements to attend this session\, please contact us at mbpcc.lscthub@nhs.net\n\nBy signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider\, NHSE and NHS ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/spirometry-skills-workshop-lytham-face-to-face-2/
LOCATION:Lytham Primary Care Centre Victoria Street Lytham FY8 5DZ\, Lytham Primary Care Centre Victoria Street Lytham FY8 5DZ
CATEGORIES:Clinical nurse training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
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