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X-WR-CALDESC:Events for Lancashire and South Cumbria Training Hub
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DTSTART;TZID=Europe/London:20260713T120000
DTEND;TZID=Europe/London:20261016T133000
DTSTAMP:20260625T092816
CREATED:20260409T122342Z
LAST-MODIFIED:20260409T123437Z
UID:58310-1783944000-1792157400@lscthub.co.uk
SUMMARY:Clinical Supervisor Training for Nurses
DESCRIPTION:This training event will enable you to reflect on and further develop your knowledge and skills necessary to your role as a locality clinical supervisor and relevant for clinical supervisors​​ \nWe have changed the format of this training based on feedback. \nYou will receive the training slides for this event 7 days prior to the scheduled date for you to read through and digest in your own time- please book some time to do this. \nOn the training day we will meet for 90 minutes to discuss clinical supervision and to answer any queries you have. \nThis training event will enable you to reflect on and further develop your knowledge and skills necessary to your role as a locality clinical supervisor and relevant for clinical supervisors​​\nAims\nHave an increased knowledge and understanding of Clinical Supervision\, linking theory to practice ​\nDifferentiate between Clinical Supervision and line/performance management and between Clinical Supervision and teaching​\nNegotiate Clinical Supervision contracts and structure processes\, accordingly\, taking in to account individual learning styles\n​Develop reflective interpersonal and supervisory skills such as: reflective practice; giving guidance\, joint problem solving\, and offering feedback to enable the development of effective supervisory relationships.​ ​​ \nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\nYou will receive a certificate post training for your attendance.\nIf you have any additional needs or requirements to attend this session\, please contact us at mbpcc.lscthub@nhs.net\nBy signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider\, NHSE and NHS ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/clinical-supervisor-training-for-nurses-2/
LOCATION:Lancashire
CATEGORIES:Clinical nurse training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260908T093000
DTEND;TZID=Europe/London:20260908T123000
DTSTAMP:20260625T092816
CREATED:20260423T125445Z
LAST-MODIFIED:20260423T125445Z
UID:58662-1788859800-1788870600@lscthub.co.uk
SUMMARY:Excellent Customer Care (for non-clinical staff)
DESCRIPTION:For Admin and Clerical Staff working in Lancashire and South Cumbria General Practice.\nThe course dives into the art of delivering exceptional client experiences\, focusing on creating a culture of empathy\, efficiency\, and professionalism. \nCourse Aims:\n\nDefining excellent customer care\nWhy first impressions are so critical\nUnderstanding why people demand and don’t ask\nUnderstand why we feel challenged by ‘unreasonable’ expectations\nHow empathy affects our reactions and how to become more empathetic in challenging conversations\nCreating more effective team approaches to dealing with challenging behaviours\nManaging anger and complaints more effectively.\nManaging queues more effectively\nReducing abuse on the phone\n\n\n\nDefining Excellent Customer Care: The course begins by defining what truly constitutes excellent customer care\, emphasising its profound impact on client satisfaction and the overall service quality. Participants will gain essential insights into the critical role of first impressions\, understanding that initial interactions play a vital role in setting the tone for positive and lasting experiences.\nUnderstanding Client Expectations: Participants will explore the nuances of personal demands\, even those unspoken\, and learn how to anticipate patient needs. We focus on the psychological aspects that shape patient expectations\, enabling staff to proactively address and exceed these needs to ensure high patient satisfaction.\nManaging Unreasonable Expectations: Handling unreasonable expectations can be challenging. This course equips participants with practical tools for navigating such situations with empathy and professionalism. By understanding the importance of empathetic communication\, staff will be able to foster more compassionate and effective interactions\, even in difficult conversations\, strengthening patient relationships.\nTeam Approaches to Challenging Behaviour: The course covers how to build an effective team approach for dealing with challenging behaviours. Anger management techniques and effective complaint resolution are addressed\, ensuring that participants can turn potential conflicts into opportunities for service improvement and a more positive patient experience.\nQueue Management and Service Efficiency: Efficient queue management is a key practical element of excellent customer care. Participants will learn strategies to reduce wait times and improve overall service efficiency\, directly contributing to higher client satisfaction.\nReducing Phone Abuse and Ensuring Respectful Communication: The course also focuses on managing phone abuse and promoting professional\, respectful communication during telephone interactions\, ensuring that all communication\, whether in person or on the phone\, maintains the same high standard of care.\n\n\n\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting. \nPLEASE NOTE:  Resources are only available to attendees.  Please ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session.\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you have any additional needs or requirements to attend this session\, please contact us at mbpcc.lscthub@nhs.net.\nBy signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider\, NHSE and NHS ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.\n\n\n\nAll bookings are subject to our cancellation policy (details can be found here www.lscthub.co.uk).  If you do not attend you/your employer will be charged at the cost of the course. The cost is stated in the non funded ticket section
URL:https://lscthub.co.uk/events/excellent-customer-care-for-non-clinical-staff/
LOCATION:Lancashire
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
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DTSTART;TZID=Europe/London:20260908T093000
DTEND;TZID=Europe/London:20260908T133000
DTSTAMP:20260625T092816
CREATED:20260119T143802Z
LAST-MODIFIED:20260119T143817Z
UID:56381-1788859800-1788874200@lscthub.co.uk
SUMMARY:Immunisation and Vaccination Annual Update Training for Primary Care
DESCRIPTION:The Immunisation and Vaccination Update provides an annual update of current practice in relation to the immunisation schedules in primary care using PHE guidance.\nThis training includes NHS Travel Vaccines given for free under the Crown Scheme and does not include travel vaccines outside this schedule\nThis course is not suitable as foundation training and is only an update and does not cover anaphylaxis or basic life support. This must be completed separately.\nThis course is for Clinical Experienced Vaccinators\, and those who have already been vaccinating and does not include non-clinical Covid only Vaccinators. \nThe course is designed around the updated National Minimum Standards and the competency assessment tool.\nPlease see the link below for a copy of the competency assessment tool for registered practitioners: Immunisation Knowledge and Skills Competence Assessment Tool|Publications | Royal College of Nursing\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting. \nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend. \nIf you have any additional needs or requirements to attend this session\, please contact us at mbpcc.lscthub@nhs.net. \nBy signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider\, NHSE and NHS ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/immunisation-and-vaccination-annual-update-training-for-primary-care-29/
LOCATION:Lancashire
CATEGORIES:Imms & Vaccs Training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
END:VEVENT
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DTSTART;TZID=Europe/London:20260908T093000
DTEND;TZID=Europe/London:20260908T163000
DTSTAMP:20260625T092817
CREATED:20260218T121617Z
LAST-MODIFIED:20260218T121617Z
UID:57316-1788859800-1788885000@lscthub.co.uk
SUMMARY:Phlebotomy/Venepuncture Training - Lytham
DESCRIPTION:This phlebotomy course is designed to teach you the skills and knowledge you need to succeed as a phlebotomist. You will gain hands-on practice using a lifelike arm simulator to master venepuncture techniques. \nThe aim of this phlebotomy training course is to teach learners how to safely take blood samples for tests or donation\, while keeping patients comfortable and following UK health and safety guidelines. The training is suitable for both beginners and those with some experience.\n \nLocation\nLytham Primary Care Centre\, Victoria Street\, Lytham St Annes\, Lancashire\, FY8 5DZ \n\nCourse Summary\n The course covers key topics such as anatomy\, blood collection methods\, patient interaction\, safety from bloodborne diseases\, and the ethical guidelines you must follow. You will receive a certificate post-training for your attendance. \nPlease note: This course contains a full practical (face-to-face) session.\n\nWill attending this training make me competent?\nIn short\, no. Caring for Care’s classroom-based assessments are designed to bridge the gap between classroom learning and workplace competency. Furthermore\, they will provide you with the relevant workbooks and competency proformas to be observed and signed off within the workplace according to your local policy.\n\nIf you have any additional needs or requirements to attend this session\, please contact us at mbpcc.lscthub@nhs.net\n\nBy signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider\, NHSE and NHS ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/phlebotomy-venepuncture-training-lytham-5/
LOCATION:Lytham Primary Care Centre Victoria Street Lytham FY8 5DZ\, Lytham Primary Care Centre Victoria Street Lytham FY8 5DZ
CATEGORIES:Other Training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260908T130000
DTEND;TZID=Europe/London:20260908T143000
DTSTAMP:20260625T092817
CREATED:20260506T115631Z
LAST-MODIFIED:20260506T115631Z
UID:59000-1788872400-1788877800@lscthub.co.uk
SUMMARY:Safe Surgeries Training for GP practices in Lancashire and South Cumbria
DESCRIPTION:All bookings are subject to our cancellation policy (details can be found here www.lscthub.co.uk). If you do not attend you/your employer will be charged at the cost of the course. The cost is stated in the non funded ticket section \n\n\n\n\n\nA Safe Surgery can be any GP practice that commits to taking steps to tackle the barriers faced by many migrants in accessing healthcare. The Safe Surgeries network offers training\, support\, resources and expertise to the GP practices that are part of the network. \n\nWe invite all practices to attend\, even those accredited as Safe Surgeries. The invite is open to clinical and non-clinical practice staff. We would like to welcome as many practice staff as possible particularly those working on reception. \n\nThe aim of this training is:\n\nTo provide an understanding of entitlement to NHS Care in England\nTo understand the barriers faced by refugees and migrants when accessing healthcare\nTo share practical steps to create an equitable and welcoming GP Practice for everyone\nTo recognise how important all staff are in a person’s healthcare journey\n\nPlease contact safesurgeries@doctorsoftheworld.org.uk with any questions.
URL:https://lscthub.co.uk/events/safe-surgeries-training-for-gp-practices-in-lancashire-and-south-cumbria/
LOCATION:Lancashire
CATEGORIES:Non-Clinical Staff Training
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