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DTSTART;TZID=Europe/London:20260707T093000
DTEND;TZID=Europe/London:20260707T123000
DTSTAMP:20260423T141812Z
CREATED:20260423T141812Z
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UID:58724-1783416600-1783427400@lscthub.co.uk
SUMMARY:Managing Difficult Patient Conversations with Resilience (for Non-Clinical Staff)
DESCRIPTION:By the end of this course delegates will be better able to:\n\n\nDescribe and understand what it is that makes conversations feel difficult\nNotice early signs of frustration and anger and diffuse a situation\nDevelop strategies to manage their stress\nUnderstanding unreasonable expectations and changing how we feel about them\nMoving from the “feel-act” dynamic to the “feel-think-act” dynamic.\nUsing language of understanding rather than conflict.\nTechniques to develop rapport using language and questioning.\nSaying ‘no’ and minimising anger\nMaking the patient feel you are working with them and not against them.\nManaging personal feelings\nUnderstand and develop stress management strategies\n\n\nDifficult Patient Conversations with Resilience: Tailored Training for All Staff working in Primary Care\n\nThis course is focused on  Difficult Patient Conversations with resilience. Our comprehensive training equips participants with the essential skills and communication strategies needed to navigate challenging patient interactions\, fostering better relationships and a positive environment. \n\nCourse Aims:\n\n\nUnderstanding Difficult Conversations: Participants will gain a deeper understanding of challenging patient conversations by exploring what makes these discussions difficult. Learn how to approach these conversations with empathy and effective communication skills\, ensuring smoother interactions with patients.\nRecognise your Circle of Control: You will learn to de-personalise patient behaviours\, and to respond more positively and less-defensively to help de-escalate the conversation.\nEarly Detection and De-escalation: Learn to identify early signs of frustration or anger in patients\, and develop strategies to de-escalate tension effectively. Proactive communication can prevent conflicts\, maintaining positive patient-provider relationships.\nStress Management Strategies: Explore a range of stress management techniques to help you maintain composure during difficult interactions. By building resilience\, you’ll be better equipped to handle challenging situations with confidence.\nAddressing Unreasonable Expectations: Gain insight into how to manage unreasonable patient expectations. By adopting effective communication strategies\, delegates can address concerns with empathy and professionalism\, ensuring a more cooperative patient experience.\nShifting Dynamic: From “Feel-Act” to “Feel-Think-Act”: Learn how to move beyond reactive responses and embrace the “feel-think-act” approach. This dynamic encourages thoughtful decision-making\, fostering a more positive and considered communication style with patients.\nLanguage of Understanding: Understand the importance of using language that promotes understanding. Learn effective questioning techniques and how to build rapport to enhance communication and strengthen patient trust.\nSaying ‘No’ with Minimized Anger: Master the delicate art of saying ‘no’ without escalating anger. Our training equips participants with tools to assert boundaries while maintaining a respectful\, collaborative atmosphere.\nCollaborative Patient-Centric Approach: Discover strategies for turning patients into partners in their care. By adopting a patient-centric approach\, you’ll foster better cooperation and create a more positive healthcare environment.\nManaging Personal Feelings: Learn techniques for managing personal emotions during difficult conversations. This training helps professionals maintain compassion and professionalism\, even in challenging situations.\nStress Management Techniques: Understand the impact of stress on patient interactions and explore a variety of stress management techniques to build long-term resilience\, ensuring the well-being of both staff and patients.\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting. \nPLEASE NOTE:  Resources are only available to attendees.  Please ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session.\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you have any additional needs or requirements to attend this session\, please contact us at mbpcc.lscthub@nhs.net.\nBy signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider\, NHSE and NHS ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.\n\nAll bookings are subject to our cancellation policy (details can be found here www.lscthub.co.uk).  If you do not attend you/your employer will be charged at the cost of the course. The cost is stated in the non funded ticket section
URL:https://lscthub.co.uk/events/managing-difficult-patient-conversations-with-resilience-for-non-clinical-staff/
LOCATION:Lancashire
CATEGORIES:Non-Clinical Staff Training
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DTSTART;TZID=Europe/London:20260707T093000
DTEND;TZID=Europe/London:20260707T133000
DTSTAMP:20260119T143616Z
CREATED:20260119T143209Z
LAST-MODIFIED:20260119T143616Z
UID:56374-1783416600-1783431000@lscthub.co.uk
SUMMARY:Immunisation and Vaccination Annual Update Training for Primary Care
DESCRIPTION:The Immunisation and Vaccination Update provides an annual update of current practice in relation to the immunisation schedules in primary care using PHE guidance.\nThis training includes NHS Travel Vaccines given for free under the Crown Scheme and does not include travel vaccines outside this schedule\nThis course is not suitable as foundation training and is only an update and does not cover anaphylaxis or basic life support. This must be completed separately.\nThis course is for Clinical Experienced Vaccinators\, and those who have already been vaccinating and does not include non-clinical Covid only Vaccinators.\n\n\nThe course is designed around the updated National Minimum Standards and the competency assessment tool.\nPlease see the link below for a copy of the competency assessment tool for registered practitioners: Immunisation Knowledge and Skills Competence Assessment Tool|Publications | Royal College of Nursing\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\n\n\n\nIf you have any additional needs or requirements to attend this session\, please contact us at mbpcc.lscthub@nhs.net. \nBy signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider\, NHSE and NHS ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/immunisation-and-vaccination-annual-update-training-for-primary-care-26/
LOCATION:Lancashire
CATEGORIES:Imms & Vaccs Training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
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DTSTART;TZID=Europe/London:20260707T100000
DTEND;TZID=Europe/London:20260707T170000
DTSTAMP:20260429T112215Z
CREATED:20260429T112215Z
LAST-MODIFIED:20260429T112215Z
UID:58855-1783418400-1783443600@lscthub.co.uk
SUMMARY:Phlebotomy/Venepuncture Training - Lancaster
DESCRIPTION:This phlebotomy course is designed to teach you the skills and knowledge you need to succeed as a phlebotomist. You will gain hands-on practice using a lifelike arm simulator to master venepuncture techniques.\nThe aim of this phlebotomy training course is to teach learners how to safely take blood samples for tests or donation\, while keeping patients comfortable and following UK health and safety guidelines. The training is suitable for both beginners and those with some experience.\nLocation\nEducation Centre\, Royal Lancaster Infirmary\, Ashton Rd\, Lancaster\, LA1 4RP\n\nCourse Summary\n\n The course covers key topics such as anatomy\, blood collection methods\, patient interaction\, safety from bloodborne diseases\, and the ethical guidelines you must follow. You will receive a certificate post-training for your attendance. \nPlease note: This course contains a full practical (face-to-face) session. \n\nWill attending this training make me competent?\nIn short\, no. Caring for Care’s classroom-based assessments are designed to bridge the gap between classroom learning and workplace competency. Furthermore\, they will provide you with the relevant workbooks and competency proformas to be observed and signed off within the workplace according to your local policy.\n\nIf you have any additional needs or requirements to attend this session\, please contact us at mbpcc.lscthub@nhs.net\n\nBy signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider\, NHSE and NHS ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/phlebotomy-venepuncture-training-lancaster-4/
LOCATION:Education Centre\, Royal Lancaster Infirmary\, Ashton Rd\, Lancaster\, LA1 4RP\, United Kingdom
CATEGORIES:Other Training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
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DTSTART;TZID=Europe/London:20260707T133000
DTEND;TZID=Europe/London:20260707T153000
DTSTAMP:20260130T135318Z
CREATED:20260130T135318Z
LAST-MODIFIED:20260130T135318Z
UID:56880-1783431000-1783438200@lscthub.co.uk
SUMMARY:Lancashire and South Cumbria Local and National Nurse and AHP Quarterly Update Forums
DESCRIPTION:Lancashire and South Cumbria Practice Nurse and AHP national and local update forums \nWe have set up 4 new style forums for 2026-2027.  Each forum will be 2 hours long and these have been arranged on PLT afternoons so that some locality staff will be able to join\, however\, any GPN or AHP from other localities can join any of the sessions. Each session will focus on one topic\, delivered by an expert in that field.   The session will be of an educational nature and there will be an opportunity to ‘ask the expert’ at the end of the session. \nThe remaining forum for 2025-2026 will be still be 45 minutes as follows: \n10th March 2026 –  13:30-14:15 – presentation by Hannah Goldsmith\, Senior Infection Control Nurse who will give a general IPC update on various topics:\n\nPrimary Care IPC Champions\nA brief slide on ANTT\nGloves off campaign\nSkin decontamination\, just a summary/clarification slide\nWinter IPC reminders\nFlu season\nNew IPC section on primary care intranet\n\n\nThis will be followed by an explanation of the new format to the forums going forward \nThe new forum dates are: \n7th July 13:30-15:30​ – Cancer early diagnosis session hosted by Jason Feavers with an opportunity to ask the expert! \n\n7th October 13:30-15:30​ – This session is hosted by Jeannie Hayhurst who is clinical lead for cardio vascular disease prevention she is going to talk about tobacco\, physical exercise\, diet\, blood pressure and pulse and the effects on long term conditions in particular CVD. With an ask the expert session\n\n11th November 13:30-15:30​ \nFurther details for the above sessions will be added as and when information is available. \nPlease book a slot on each of the above sessions by selecting the date from the drop down on the listing and booking each session separately \n\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/lancashire-and-south-cumbria-local-and-national-nurse-and-ahp-quarterly-update-forums-2/
LOCATION:Lancashire
CATEGORIES:General Events
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
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