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X-WR-CALDESC:Events for Lancashire and South Cumbria Training Hub
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DTSTART;TZID=Europe/London:20260311T093000
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CREATED:20251202T104626Z
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UID:55697-1773221400-1773246600@lscthub.co.uk
SUMMARY:Phlebotomy/Venepuncture Training - Lytham
DESCRIPTION:This phlebotomy course is designed to teach you the skills and knowledge you need to succeed as a phlebotomist. You will gain hands-on practice using a lifelike arm simulator to master venepuncture techniques. \nThe aim of this phlebotomy training course is to teach learners how to safely take blood samples for tests or donation\, while keeping patients comfortable and following UK health and safety guidelines. The training is suitable for both beginners and those with some experience. \n\nLocation\nLytham Primary Care Centre\, Victoria Street\, Lytham St Annes\, Lancashire\, FY8 5DZ\n\nCourse Summary\n\n The course covers key topics such as anatomy\, blood collection methods\, patient interaction\, safety from bloodborne diseases\, and the ethical guidelines you must follow. You will receive a certificate post-training for your attendance. \nPlease note: This course contains a full practical (face-to-face) session. \n\nWill attending this training make me competent?\nIn short\, no. Caring for Care’s classroom-based assessments are designed to bridge the gap between classroom learning and workplace competency. Furthermore\, they will provide you with the relevant workbooks and competency proformas to be observed and signed off within the workplace according to your local policy.\n\nIf you have any additional needs or requirements to attend this session\, please contact us at mbpcc.lscthub@nhs.net\n\nBy signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider\, NHSE and NHS ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/phlebotomy-venepuncture-training-lytham-4/
LOCATION:Lytham Primary Care Centre Victoria Street Lytham FY8 5DZ\, Lytham Primary Care Centre Victoria Street Lytham FY8 5DZ
CATEGORIES:Other Training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
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DTSTART;TZID=Europe/London:20260311T120000
DTEND;TZID=Europe/London:20260311T130000
DTSTAMP:20251215T103508Z
CREATED:20251215T095729Z
LAST-MODIFIED:20251215T103508Z
UID:55833-1773230400-1773234000@lscthub.co.uk
SUMMARY:Wellbeing techniques
DESCRIPTION:Join us and learn how to create your own events using Health and Wellbeing resources\n\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\nPlaces are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/wellbeing-techniques-5/
CATEGORIES:Health & Wellbeing
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
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DTSTART;TZID=Europe/London:20260311T140000
DTEND;TZID=Europe/London:20260311T170000
DTSTAMP:20260126T141512Z
CREATED:20260126T141512Z
LAST-MODIFIED:20260126T141512Z
UID:56757-1773237600-1773248400@lscthub.co.uk
SUMMARY:Excellent Customer Care
DESCRIPTION:For Admin and Clerical Staff working in Lancashire and South Cumbria General Practice. The course dives into the art of delivering exceptional client experiences\, focusing on creating a culture of empathy\, efficiency\, and professionalism. \nCourse Aims:\n\nDefining excellent customer care\nWhy first impressions are so critical\nUnderstanding why people demand and don’t ask\nUnderstand why we feel challenged by ‘unreasonable’ expectations\nHow empathy affects our reactions and how to become more empathetic in challenging conversations\nCreating more effective team approaches to dealing with challenging behaviours\nManaging anger and complaints more effectively.\nManaging queues more effectively\nReducing abuse on the phone\n\n\n\nDefining Excellent Customer Care: The course begins by defining what truly constitutes excellent customer care\, emphasising its profound impact on client satisfaction and the overall service quality. Participants will gain essential insights into the critical role of first impressions\, understanding that initial interactions play a vital role in setting the tone for positive and lasting experiences.\nUnderstanding Client Expectations: Participants will explore the nuances of personal demands\, even those unspoken\, and learn how to anticipate patient needs. We focus on the psychological aspects that shape patient expectations\, enabling staff to proactively address and exceed these needs to ensure high patient satisfaction.\nManaging Unreasonable Expectations: Handling unreasonable expectations can be challenging. This course equips participants with practical tools for navigating such situations with empathy and professionalism. By understanding the importance of empathetic communication\, staff will be able to foster more compassionate and effective interactions\, even in difficult conversations\, strengthening patient relationships.\nTeam Approaches to Challenging Behaviour: The course covers how to build an effective team approach for dealing with challenging behaviours. Anger management techniques and effective complaint resolution are addressed\, ensuring that participants can turn potential conflicts into opportunities for service improvement and a more positive patient experience.\nQueue Management and Service Efficiency: Efficient queue management is a key practical element of excellent customer care. Participants will learn strategies to reduce wait times and improve overall service efficiency\, directly contributing to higher client satisfaction.\nReducing Phone Abuse and Ensuring Respectful Communication: The course also focuses on managing phone abuse and promoting professional\, respectful communication during telephone interactions\, ensuring that all communication\, whether in person or on the phone\, maintains the same high standard of care.\n\n\n\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting. \nPLEASE NOTE:  Resources are only available to attendees.  Please ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session. \n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you have any additional needs or requirements to attend this session\, please contact us at mbpcc.lscthub@nhs.net.\nBy signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider\, NHSE and NHS ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/excellent-customer-care-3/
CATEGORIES:Non-Clinical Staff Training
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