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DTSTART;TZID=Europe/London:20250506T130000
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UID:48404-1746536400-1746540000@lscthub.co.uk
SUMMARY:Immunisations and Vaccinations- Increasing Uptake 2025
DESCRIPTION:This 1 hour virtual training session is for all Healthcare Practitioners registered and non registered involved in the delivery of the national routine immunisation programme to support practice and help promote vaccine uptake amongst eligible individuals. This is non -mandatory and is additional to the mandatory annual update. \nContent – \n Vaccine Hesitance​\n Common Concerns​\nBrief overview of Vaccine preventable diseases\nImproving Uptake​\nSignposting​/ Resources​\nQuestion Time\n\nTime – 1 hour\n\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/immunisations-and-vaccinations-increasing-uptake-2025/
CATEGORIES:Imms & Vaccs Training
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DTSTART;TZID=Europe/London:20250506T133000
DTEND;TZID=Europe/London:20250506T163000
DTSTAMP:20260409T135406
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UID:49683-1746538200-1746549000@lscthub.co.uk
SUMMARY:Excellent Customer Care
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nAn innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and patient. Our Excellent Customer Service course received national awareness having been discussed on BBC Breakfast News\, Radio 5 Live and also in the Mail on Sunday. This course really makes a difference! \nAIMS \n\nDefining excellent customer care\nWhy first impressions are so critical\nUnderstanding why patients demand and don’t ask\nUnderstand why we feel challenged by ‘unreasonable’ expectations from patients\nHow empathy affects our reactions and how to become more empathetic in challenging conversations\nCreating more effective team approaches to dealing with challenging patients\nManaging anger and complaints more effectively.\nManaging queues more effectively\nReducing abuse on the phone\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/excellent-customer-care/
CATEGORIES:Non-Clinical Staff Training
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