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UID:36165-1700127000-1700152200@lscthub.co.uk
SUMMARY:Correspondence Management Workshop - Level 3
DESCRIPTION:Workshop Objective \nThis aims to equip operational administrative staff to safely and efficiently take actions where appropriate\, and which may include forwarding correspondence to another member of the team\, or passing letters to a GP for action if a clinical decision is required. It is a more advanced task than document processing or coding alone. \nIt requires support staff to have the requisite skills and confidence to consistently make safe and informed decisions about how to code a letter and its contents in the patient record\, how to use an approved protocol for deciding which letters need to be sent to a GP and with what level of urgency\, and when to ask for help. \n  \nAIM – Level 3 \nBy the end of this workshop delegates will have both consolidated their learning from previous workshops and also grown their understanding of the importance\, for patient safety \,of both working to protocols and learning from experience. Delegates will not only have time to learn\, share and reflect but will also develop a personal action plan and some simple templates \nLevel 3 incorporates an online assessment for each candidate taken in their own time at the practice. \nThe topics that will be covered include; \n\nWelcome\, introductions and objectives\nWhat are we doing now ?\nWhat is the required change ?\nWhat is our route map ?\nHow to do this safely?\nManaging potential risk – a 5 stage approach\nThe importance of Clinical Governance\nGP Champion\nMedico-legal considerations\nHow to work effectively and efficiently\nThe importance of protocols\nWhat are they ?\nWhat makes a good\, safe\, effective protocol ?\nKnowing your limitations\nReviewing a simple protocol\nThe Importance of the audit cycle/feedback cycle\nWho is responsible for what ?\nCompliance with CQC’s 5 key questions\nLearning from experience and the the PDSA cycle\nAction Plan\n\n  \nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \n  \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\n  \nHOW LONG IS THE COURSE? \nFull day (9:30-16:30) Virtual \n  \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/correspondence-management-workshop-level-3-3/
CATEGORIES:General Events
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