Lancashire and South Cumbria Training Hub

Mental Health Awareness for Primary Care
2026-01-23 05:41 (Europe/London)
This course looks at the minimum skills required for any primary care clinician to support someone encountering mental health problems. It includes demystifying mental health, basic communication skill requirements, brief history taking and assessment skills as well as effective support options available and safety netting.
Patient onward referral pathways and local support options will be reviewed and helpful resources supplied.
Author: Vicki Jordan BSc (Hons), NMP- Vicki has over 20 years’ experience in Mental Health Nursing both in Primary and Secondary Care Departments and has vast experience as both as senior nurse and as a Mental Health Practitioner.
Course Length: 90 Minutes
CPD: 1.5

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

Correspondence Management Workshop - Level 1
2023-05-12 09:30 - 13:00 UTC
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.

Workshop Objective
This aims to equip operational administrative staff to safely and efficiently take actions where appropriate, and which may include forwarding correspondence to another member of the team, or passing letters to a GP for action if a clinical decision is required. It is a more advanced task than document processing or coding alone.
It requires support staff to have the requisite skills and confidence to consistently make safe and informed decisions about how to code a letter and its contents in the patient record, how to use an approved protocol for deciding which letters need to be sent to a GP and with what level of urgency, and when to ask for help.

AIM – Level 1
By the end of this workshop delegates will have an overview and a clear understanding of the operational value and importance of “Correspondence Management”. Both for improving the patient journey and for helping their Practice to manage workload more effectively and efficiently.
This level promotes a shared understanding and awareness of the potential positive impact of “Correspondence Management” on General Practice.
The topics that will be covered include;

Welcome, introductions and objectives
Where are we now ?
What is “Correspondence Management” ?
What are its benefits ?
How does it work ?
What may be some of the barriers to introducing this change?
What is Clinical Governance and why it is important?
How to ensure work and information is progressed in a Safe, Efficient and Timely manner
How “Correspondence Management” improves the Patient experience
The importance of understanding Read Codes & medical terminology
How to recognise clinically relevant information within correspondence
How to process and action a letter to completion or forward to correct recipient
The importance of – Audit – feedback tools– Significant event reviews
Action Plan

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff

WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
Full day (9:30-16:30) Virtual

HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
